Jira Service Management

Hi, I am investigating if I can transition my Classic Service Desk project to a NextGen project. For this case I have one question in particular:   Is it posbible to exclude a new project fro...

• classic
• cloud
• jira-service-management
• migration
• next-gen

Hello everyone, I have a Jira service desk project and I have created a customer organization (T24 per ARAG) in it: Inside this section I have invited some customers. They correctly receive th...

• cloud
• jira-service-desk
• jira-service-management

I actually have two related questions that I got from HR in my quest to create documentation. My guess is it's a firm NO on both of these but due diligence requires that I ask. 1  If an issue i...

• cloud
• jira-service-management

I'm creating documentation for HR folks for when we roll out JSM. We're migrating over from Zendesk and I notice a graphic in the old doc that says they could bring up a customer interaction history,...

• cloud
• jira-service-management

I have a portal where user is logged, and when he send a issue he must click on icon "HELP". I created a customer account in jira Customer Service Desk with rest api, and open in new card a Jira Cust...

• cloud
• jira-service-management

I have a simple rule in the next gen service desk - when i assign a user the status will transition.  I have 3 users with 3 corresponding transition status  They align with the workflow or...

• cloud
• jira-service-management

As a customer (not an agent), I want to create service management tickets through my company's chat bot. The chat bot uses oauth (3LO). My customer login already uses SSO and is associated with my c...

• cloud
• jira-service-management

We don't want to show our Agents' names on the auto generated emails/communication to customers (e.g. when created, status updated, resolved, canceled etc.)

• cloud
• customer-portal
• jira-service-management
• notification

se puede limitar o anular las notificaciones que son generadas por las automatizaciones de Insight?

• cloud
• jira-service-management

Hey there, maybe there is a quick solution for this, but i can't find it.   We want to add Statuspage to our 20 Agent JSM plan. So JSM is running, (the now included) opsgenie is already teste...

• cloud
• jira-service-management
• opsgenie
• statuspage

We are trying to replicate the home screen from the demo. We would like to see how to reach this page http://banclyinc.atlassian.net/ using our JIRA Service Management account?

• cloud
• jira-service-management

There are any way to assign the approver according to AD data: take the manager defined in AD.

• cloud
• jira-service-desk
• jira-service-management

Hi, When I add a mail group in the request participant field, users in this group cannot access these tasks. is there any way to change this? in this group are 16 people and its very uncomfortable t...

• cloud
• customer-portal
• jira-cloud
• jira-service-management

We are working on the workflows for our Change Requests.  We have a field called 'Change Type' (Standard, Normal, Emergency)  For Standard changes we want to require a Template be selected ...

• issue-create
• jira-service-management-server
• post-function
• server
• template
• +1 more tag...

Hi, This (or maybe from last) week there seems to be a problem with automatic refresching fields in a filter result on an dashboard after editing a filed on an issue screen. Anything anyone else ha...

• cloud
• jira-service-management

Hi there,  We are trying to use the APIs /rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile and the  servicedeskapi/request/{issueIdOrKey}/attachment. We get the ...

• api
• attachment
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, Im new to Jira Service Desk so go gentle on me. :)  I have setup an Organisation with non-licensed portal customers. I've created a space and content in Confluence which I've linked to the ...

• cloud
• jira-service-management

I am configuring many projects on Service Desk, I would like show the requests to customer after the quality tests. I don't know how to organize this projects to: 1. customers view only requests tha...

• cloud
• jira-service-management

We are moving away from jira service desk but to stop request's coming in we need to be able to either disable the function to do this or hide it from the portal. i know we can hide the request types...

• cloud
• jira-service-management

Customer cannot access the portal and getting the error as specified in below screenshot. Also, when I checked the project, customer permission is ok. Also, please find the project role, wh...

• jira-service-management
• jira-service-management-server
• server

I was showing our HR department their help desk to be. Given that HR deals with all sorts of legal matters, they would like to download issues to PDF's. When we looked at the export possibilities the...

• cloud
• jira-service-management

Hi, I just created an organization and manually added all our users so they will share their request (default) and be able to see all other requests, too. We already have a lot of existing requests...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• share

How to send an automated comment, at issue creation, without impacting SLAs? Automation sends an "issue-created auto-reply" comment to provide "self-service" information to the customer while they w...

• automation
• jira-service-desk
• jira-service-management
• jira-service-management-server
• server
• +1 more tag...

the board of the project is dismiss for unknow reason JIRA server v7.4.2

• jira-service-desk
• jira-service-management

Hi, we wanted to connect our Microsoft 365 Email server to the atlassian system to have our personal mail address as the sender address for jira service management answers.  After setting all D...

• cloud
• email
• jira-service-management