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Jira Service Management
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As a Jira Administrator, having read the following article: https://confluence.atlassian.com/servicedeskserver0413/managing-access-to-your-service-desk-1027136195.html regarding the global user reg...
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Hi! (We use JIRA Service Desk (Server) 4.5.4) Currently, there is a pretty limited range of options in the "Insert Variable". I tried to configure it following the article https://confluence.at...
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We have Azure AD integrated with our JSM instance, so I am logged in with my own account. When I go to 'connect' a Microsoft custom email account to a project it auto-signs in (assuming because we us...
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I have added a new Request Type and it is available in the Portal. Project Settings Portal However it is not available on the Service Requests to change the Request Type. What am I missing??...
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Hello Community, Service desk question- Is there any way to change the resolution/response time from hours format into days format? Is there any option to select from when I set the duration of the ...
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I'm an administrator and can not see any requests from the customer portal . It looks like I need to change a setting but not sure where. I would like to view and search all requests subm...
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Hello All, First off let me offer up a bit of a disclaimer in stating that I don't know a whole lot about Linux or of these applications so if I come across as if I don't know what I'm talking about...
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Hi One of my users can’t comment directly on the issues in the customer portal. They can reply through the email but not the portal. Is there a reason for this or is it just a bug...
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I would like to change my date format in Jira Service Management. On this page, I saw how I can configure date formats using JavaSimpleDateFormat. Currently, my formats are set as: Yet, my Dates...
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I'm using Adaptivist Scriptrunner. I need to clear both values within a cascading custom field when an issue transitions into IN PROGRESS. I can't figure out how to do this, and I can't see any examp...
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Hi everyone, I have a service desk where I need any user to be able to create tickets via e-mail, however I'm seeing that this also opens up for a full list of all customers across all servi...
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As a Service Desk Agent, I want to be able to quickly add a request participant to an existing ticket by entering their email into the Request Participants field without having to go and create a use...
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I installed an instance of JSM and added another to use for an entire group a but they both have buttons on the main portal page and I need them to be entirely separate.
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Hi we have recently expanded the number of service desk in our organisation these separate desks are for managing operation areas (operations ,IT service desk ,networks team ,application team etc). I...
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We are currently using the default mail handler in Jira. I would like to add an O365 account to be used for a new Service Desk project. From what I read I can add it directl...
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Jira Data Center v8,5,4 We are seeing intermittent issues where users are unable to perform Service Desk related tasks. Upon investigation it looks like that these users are sometimes not being s...
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We are unable to access any of the customer features like notifications or portal setting for a JSM project after upgrade. We have restarted, re-indexed, re-installed and still nothing. It sends you ...
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We have a mainframe system that is generating an email for JSD to consume. There is no formatting added in the process on the mainframe side, but when Jira creates the Issue and copies the body of th...
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Se creó una automatización para que al crear una incidencia enlazada de un proyecto a otro, asignara una etiqueta con un texto, esto si lo esta haciendo, pero tambien se configuro para que copi...
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Hi, Is it possible to automatically route service desk requests to a specific team? For example: I have 1 JIRA Service Desk board. In this board, I want to have all the support issue's fr...
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Hello, I've run into a very predictable issue where most of our techs are neglecting/forgetting about tickets that get placed in an "on hold" status. To counter this I'd like to do 2 things. First, I...
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For instance, the first page a customer would see says "Contact us about" then there are four options, the first one being "Report a Problem". If there is only one option in the "Report a Problem" se...
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Hey, I'd like to create a ticket from HubSpot to Jira. It works with one of the boards, but it doesn't show me the other board to create a ticket there. What can I do or what could be the reas...
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Let's say I add an image to a confluence article and publish it. When I am in confluence reading this article I can click the image and enlarge it. As a customer using Jira Service Desk reading this ...
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does anyone know how to do this? i need to create a queue for the issues that i am watching
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