Hi,
I know that JSM can do pop3/imap integration, however due to company policy I cannot use that method.
What I want to do
1. Setup support@company.com that will forward email to JSM email address.
2. JSM will receive from support@company.com and create ticket from original sender client@client.com
Does JSM support above configuration?
Thx
Hey @cakriwut ,
I'm afraid not, JSM will pick up the support@company.com as the reporter and not the original sender.
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