Jira Service Management

Hi, We are running Jira Service Management (ex Jira Service Desk) Server edition, and we would like to have conditional fields. Basically, we want to have a custom field where if option A is select...

• field
• jira-service-desk-server
• jira-service-management
• jira-service-management-server

For example if Portal Groups relate to different services I'd like to have one "Report a System Problem" request which is available under multiple Portal Groups, and automatically define the "Af...

• cloud
• jira-service-management

Hi all.  Working on setting up a small service desk for external customers ONLY and can't seem to sort this out.   I have all necessary permissions.  We are looking to "force" cl...

• cloud
• jira-service-management

Hi!   I have 2 projects..    1 = Software Project - I use a Kanban view and got a few people who are on this project but 1 owner essentially   2 = Service Project - List v...

• cloud
• jira-service-management

Hello, we are using Jira for the development team to open and manage tickets. I want to be able to connect a person who requested a development to the ticket, and every time there is a progress of ...

• jira-service-desk-cloud
• jira-service-management

After mapping all fields from Azure AD to JIRA using the Plug in 'azure AD Attributes sync for jira' every other information is displayed as they should apart from the phone number. It is appearing i...

• cloud
• jira-service-management

Hi I need some help to customise the service portal, as per my screen shots how do I change the wording on the service portal on the parts i have highlighted from the back end. I cant see where I can...

• cloud
• jira-service-management

Hello, I would like the customer that raises a request to view (when creating an issue) a file with a pre-uploaded specific file. He may then be able to download it. I tested the issue field a...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I've created a dashboard for our help desk. I would like it to be the first thing people see. But when I enter the project it seems to default to the last view I was using. And I see nothing anywhere...

• cloud
• jira-service-management

Hi Guys, Hoping someone can help I have a field on our Portal page called Share With which is locked and not all of our projects are showing in the drop down. I think this field comes from Organizat...

• cloud
• jira-service-management

When someone sends a ticket via email it gets assigned the request type and they receive notifications and responses. But when we create a ticket on a users behalf the request type is blank, so they ...

• cloud
• jira-service-management

In service desk projects, we cant use "share with customer" button. Every comment is coming in internal. Then we need to edit, after edit "share with customer" button comes. But this is not the true...

• atlassian-support
• comment
• jira
• jira-service-desk
• jira-service-desk-server
• +3 more tags...

JSD doesn't respond and stuck on progress wheel when clicking on Create button for incident and tickets.

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi there, I was wondering if there is an option to show the customer satisfaction rating live through a plugin on a website from the jira service desk? EG: It is easy to post a 4.8 star field on th...

• cloud
• customer-satisfaction
• jira-service-management

Hallo zusammen, ich habe folgende Frage. Ich habe ein Ticket zB. Firewallregeln. Dazu gibt es aber 3 mögliche Bearbeiter. Wie kann ich wenn das Ticket Firewallregeln erstellt wird, einstellen das j...

• data-center
• jira-service-management
• jira-service-management-server

What is the maximum level of pages one can set up in JSM before setting up the Projects and subsequently the forms. for example: Page 1:a customer chooses the category: External Customer or Internal...

• cloud
• jira-service-management

I am looking for the filed like the below..   there is combo box. We click combo box and choose one.   and then  more detail information and picture is display on somewhere.. &nb...

• cloud
• jira-service-management

I want to make the field like the below.     When I choose Category 1 as "A" Category2 only display  a-1 and a-2   also If I choose Category 1 as "B" Category 2 only di...

• cloud
• jira-service-management

Is it possible to make the customer or customer organization the trigger for an SLA to an issue? e.g. can I configure an SLA so that it is triggered based on which customer created the issue?

• cloud
• jira-service-management

G'day all, I'd like to include the organisation field in the customer facing request forms that my organisation are using, basically so that the customers can select what organisation they're request...

• cloud
• jira-service-management

I am trying to create service requests, all of which require separate fields, but when I make changes to the screen it affects all service requests. The service requests have different fields selecte...

• cloud
• jira-service-management

How can I configure my jira service management portal so that customers do not have to log in to the portal to view articles from a linked knowledge base, but DO have to log in to create a support ti...

• cloud
• jira-service-management

Hi everyone. I need to be able to get the Active and INACTIVE user account ID using the user account email. At the moment I am able to get ACTIVE users id by hitting the endpoint: https://<...

• cloud
• jira-service-management
• rest-api

When I use the excel plug in to get data about all requests in my service desk it returns all requested data but in the SLAs fields it only shows times and not whether that particular issue was "Met"...

• cloud
• jira-service-management
• ms-excel

I have a very recent issue that has popped up and am scratching my head. Any thoughts appreciated. There isn't any automation that is causing this. Background: We have a website based on Squarespace...

• cloud
• jira-service-management