In JSM premium, is there a way to utilize Insight for multi tier categorization ( 3 level cascading)

[Minu Murali]

Hi Team,

In JSM premium, is there a way to utilize Insight for multi tier categorization ( 3 level cascading - Eg. Category, Subcategory and Item). I am trying to explore the same but would like some leads if someone has already used the same.

Thanks

[Dirk Ronsmans · Accepted solution]

Hi @Minu Murali ,

For this you would require the ability to have one insight field be dependent on another insight custom field.

On Server this is possible but on Cloud not yet.

Below you can find a comparison table of the current features and what you are looking for I believe is Placeholder support

https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/

Placeholder support in the Filter Issue Scope field will be introduced by July 2021.