Jira Service Management

Hello everyone, I was wondering if it is possible to automatically change the status of an insight object related to an ongoing incident on Cloud. I was searching the internet and all I could ...

• cloud
• insight
• jira-service-management

How to create an Alert by E-Mail and/or create a JSM Issue, when an Objects Date Attribute is due (defined by query, maybe on Due Date or one week before) Should be a single E-Mail/Issue per Object ...

• cloud
• insight
• jira-service-management

Hi, I'm using a table for requests, such as, firewall request. The problem is, issue viewer screen is too narrow. so my table is corrupted. Is there a way to exapnd view width to fit my table? &n...

• cloud
• jira-service-management

Hi, I dont know why I have multiple tickets assigned to me or have  solved multiple tickets and there's just 1 ticket under the "assigned to me queue". Does someone know why? Thank you Alejan...

• cloud
• jira-service-management

Hello, I've created and updated all organization for all customers in the system, I've also included the organization Field in the Project Queue, however this field is empty for many old requests. ...

• account
• field
• jira-service-desk
• organization
• queue
• +1 more tag...

Hello frns,   I am trying to find issue collector in my Jira service Management but unable to do so. Can you please help.   I need to put it on my webapp to allow my customers to report...

• cloud
• jira-service-management

Hi I am doing some test runs on JIRA service management and my requirement is as follows; - When the customer raises the ticket here and updates the comment I need the customer to be able to edit i...

• cloud
• jira-service-management

Hi Our HR has been looking into service desk options and on this page https://www.atlassian.com/itsm/esm/hr-automation-best-practices they came accross a Give Kudos section which they would really...

• jira-service-management
• jira-service-management-server
• server

Hi,   We already use JIRA Insight to hold details of all our assets and suppliers but we need the ability to hold process maps aswell. Is there any functionality in JIRA for business process m...

• jira-service-desk-cloud
• jira-service-management

Are there ways to automatically create a request/Jira Issue when an alert is generated from NIMSOFT?

• cloud
• jira-service-management

Hi, I am trying to change the email domain of 2 of our users to the new domain that some of our users migrated to last Nov. I expect to change the email to the verified domain, they get an email to v...

• cloud
• jira-service-management
• jira-software
• user-management

I am trying to set a severity when multiple conditions exists. The automation validates successfully but fails when a ticket is created and fails to set the severity. The problem is there are two fi...

• cloud
• jira-service-management

The view appearance of the entire servicedesk portal isn't very wide. It sits in the middle of the screen and I can't work out how to widen it to at least half the screen or even full width. Can any ...

• cloud
• jira-service-management

Hi Team, I was reading the below publication from Atlassian: Jira Service Management: Projects vs Queues | Evaluator Resources | Atlassian Documentation My concern is: I am having different teams...

• cloud
• jira-service-management

Hello. We have been using Service desk for a while and I have a issue where I need to login to the portal to see any new ticket creates or updates to tickets and I would prefer if all these alerts co...

• cloud
• jira-service-management

We are running a load balanced two server setup in Azure on Windows machines using a common Premium File Share The application is slow and the disk latency test: java -Djava.io.tmpdir=<inde...

• jira-service-management

Usually, when you fill out forms online, once you log in, the form will auto populate with basic information, example:  First name, Last Name, Address.  I want to get my Jira Service Desk t...

• cloud
• jira-service-management

 I'd like to setup a new help desk project for another product and would like to copy the current service request workflow and setup I have for our current service project. Is it possible to ...

• cloud
• jira-service-management

I am looking to see if there is a way to have a users manager be CC'd on the ticket they create in an company effort for their management to be "in-the-loop" for their issue.   Is this possibl...

• cloud
• jira-service-management

So I created several request types and I created some groups before I realized that the groups do not work in the way I had hoped.   I have three groups, employees, managers and HR/OPS and I w...

• cloud
• jira-service-management

Greetings,   I´m trying to send a mail to agents when SLA is breach but I don´t get it.   I also try to add a comment to the issue to notify by mail but this doesn´t work.   Can ...

• jira-service-management
• jira-service-management-server
• server

Hi Team, I have requrment to send email notification to group of customers when issue created in my Service management project. In that email I neeed to capture portal request URl, we have this wit...

• jira-service-management
• jira-service-management-server
• server

Hi Community, I would like the customer email to transition the issue from status "Closed" or "Resolved" to "Open". Since the active workflow did not enable to add a new transition out from status "...

• cloud
• jira-service-management

Hello Community According to the instructions, the object schema can be exported in Insight on premise. Unfortunately, I cannot find this function in the cloud version. Can the object schema really...

• asset-management
• assets
• cloud
• insight
• jira-service-desk
• +4 more tags...

Hi, We have a user that doesnt receive any notification from Jira since that we add that user on Jira. We already check all the settings of Jira for that customer and their are the same of all the ...

• cloud
• jira-service-management