Jira Service Management

I would like to know if there is an easier way of moving KB articles from one service project space to another?

• cloud
• jira-service-management

Can one create duplicate issue types in Jira Service Desk Project to cater for 2 team with different workflows for the issue types: incident, service request, task, change requests etc Can one add d...

• cloud
• jira-service-management

Researching how to provide the Change management framework using JIRA Service Management...

• jira-service-management
• jira-service-management-server
• server

Hi, I've been evaluation Service management and I can no longer send email to be converted to tickets. Im my project settings -> requests types I have Email requests but it is showing an invalid i...

• cloud
• jira-service-management

Our organization uses several service desks. Despite using our own email addresses for sending issue requests, every time a user receives an email from the system it defaults to jira@...atlassian.net...

• cloud
• jira-service-management

Hi - We have a requirement of embedding a link in our website labeled "Support". If a user clicks on that link that it should automatically open up the Jira Service desk portal and sign in the user w...

• cloud
• jira-service-management

Hi,   I have a linked issue automation that anytime a comment or transition is made, it causes the same to the linked issue. The following is my setup:   SM-1 (Service Desk) is linked t...

• jira-service-management
• jira-service-management-server
• server

Our customer cannot attach files to customer's JSD portal via Safari, and Chrome works from time to time: Cannot attach file ... : Unknown server error (404) Any help?  

• jira-service-desk
• jira-service-desk-server
• jira-service-management-server
• server

I have the following columns:   Staff patron donor copy preservation How do I find the automation to get a ticket or issue to go to the patron column and not the first column on the bo...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi There,  We are rolling out Jira Service Management to our University, and I am wondering if anyone has any wisdom to share on the 10k user limit.  We've set up SSO, and are currently s...

• cloud
• jira-service-management

Hi, A field name "Your contact e-mail" and button "Send" of widget do not change to Russian. Other field names: "Help", "Subject" and "Description" are in Russian initially, no actions were nee...

• cloud
• jira-service-management

Hi Guys,   I have requirment to create a ticket on weekly basis and auto link that ticket to a given filter all ticket's. I have able to create ticket at weekly basis but unable to link the ti...

• cloud
• jira-cloud
• jira-core
• jira-service-management

Hello, We're a large IT department using several Jira Service Management projects to get requests from staff across the organisation. Most requestors are already Jira users but some don't need/have ...

• cloud
• jira-cloud
• jira-service-desk-cloud
• jira-service-management

I have configured a "customer Channel" for one of our Managed Services in the Help Center of Atlassian. When one user customer creates a request it works properly. But I have one super-user customer ...

• cloud
• jira-core-cloud
• jira-service-desk
• jira-service-desk-cloud

Hi, Could you please help me in understanding the JIRA Service request creation. As of now we have done ServiceNow integration with Jira, now JIRA is able to create RITM number at SNOW system but b...

• cloud
• jira-service-management

I have cleared all cookies and I am still getting the error message that Jira is being redirected too many times and can not load

• cloud
• jira-service-management

Hi, We have an existing Service Desk Project with URL companyname.atlassian.net, we're in the process of setting up an additional Service Desk Project, but I'm unsure how to set a separate URL (diff...

• cloud
• jira-service-management

Hi Community,   how can I transfer my 1 legacy automation to new automation?

• cloud
• jira-service-management

Hi all, we use JIRA Service Desk (Server, v4.5.7) together with Confluence-Cloud as a knowledge base. In JSD we use Tinker  and ProForma Forms. Using the JSD portal search bar, the pagination ...

• jira-service-management
• jira-service-management-server
• server

We use the following code to auto-populate the description field in some Service Desk request types: def Beschreibung = getFieldById("description") def defaultValue = """ Notwendige Informationen...

• jira-service-management
• jira-service-management-server
• server

Hi, I am using eteamproject  of Jira  with role service desk agent. I want to automate or setup some rules for auto assignee of some issues, but I couldn't find the option for same. ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hello everybody, I created a service desk for issues. If somebody send a issue in the service desk. Than the servicedesk makes another issue that is send to the kanban board. There is only one probl...

• cloud
• jira-service-desk
• jira-service-management

I get support requests by mail to my own mail adress with embedded pictures. I then forward these mails to our jira-supportmailadress. No new issue is created. Mails without embedded pictures do...

• jira-service-management
• jira-service-management-server
• server

Hey guys. I disabled the mail request in the atlassian cloud to try something. After I enabled it again the mail changed to: support@xxx.atlassian.net I'm not able to enter my old mailadress to th...

• cloud
• jira-service-management

how to disable priority field on jira service desk ADMIN portal? 

• cloud
• jira-service-management