Project Automation Error on Users

[Preston Warden]

hello,

I have a field called "users to notify" which is a custom field. If the custom field is not empty, make all of those users participants on the ticket. 

I am getting a note each time that the user does not exist, but they do. I do not know what to do. 

[Hana Kučerová]

Hi @Preston Warden ,

please, how does your "Edit issue fields" configuration look like? Thank you.

[Preston Warden]

Please see below:

[Hana Kučerová]

@Preston Warden thank you!

Please try to copy the value from the field like this:

Edit issue action -> click on the three dots and select Copy from...

Then select Trigger issue, Users to Notify, uncheck Add to existing values...

(I've used field Approvers instead of Users to Notify)