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Native fields for ticket types

Rodriguez, Jhon Ronald
Contributor
April 26, 2021

Hi,

 

Is there a native fields that identify whether it is Incident, Service Request, Change Request and Problem?

 

Thank you

1 answer

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1 vote
Joseph Chung Yin
Community Champion
April 26, 2021

@Rodriguez, Jhon Ronald -

It is Issue Type.  For JSM project, you associate different Issue Types for your Request Types as a part of project configuration.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Rodriguez, Jhon Ronald
Contributor
April 26, 2021

thank you. understood.

Joseph Chung Yin
Community Champion
April 26, 2021

@Rodriguez, Jhon Ronald -

If my feedback answered your question, please accept my answer for your ask.

Best, Joseph

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