Jira Service Management

How can tickets raised via email be auto-assigned to an agent? The scenario is in a case where I have multiple agents in my Service Desk Projects, each resolving different types of requests.

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, We needed to change something in the email configuration of Service Management as we needed to use a different account so we deleted the current one (and the default).  Now we are not ab...

• cloud
• jira-service-management
• jira-service-management-cloud

What is high availability in aws. Which version is sutable forbdata center.

• jira-service-management
• jira-service-management-server
• server

I don't see options to create next-gen or classic project in JIRA these are the only options I see

• jira-service-desk-cloud
• jira-service-management-cloud

Hi there! We want to show our agents who the last comment was from. The workflow currently looks like this: Both edits work (as in the automation does not fail), but only the first field "Last ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to set a different logo for three service portals we use. I understand the background image for the header is shared across all three portals and have come to terms with that. What ...

• cloud
• jira-service-management
• jira-service-management-cloud

Customer would like to not remove participants on the request so I wonder if there is a way to do that, I tried permission scheme, but I could miss something. Thanks

• jira-service-management
• jira-service-management-server
• server

I am creating tasks via an automation as per below.   I have a second automation that then assigns those tasks based on the "System" custom field (I have this as I want to reuse it for oth...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi everybody,   I want to know if there's the possibility to manage or preview the time estimates/worked of every ticket on every active sprint that each of my collabs has and place it in a Go...

• cloud
• google-sheets
• jira-service-management
• jira-service-management-cloud

Hi New to Jira. Have imported existing tickets from old system. Used the Reporter field to import the email address of the customer (all external customers and I have allowed them access) All of t...

• cloud
• jira-service-management
• jira-service-management-cloud

We have been using the create request via email for about 6 months now.  We observed we may miss one email per month in JIRA Service Management, otherwise, all is good. We discovered this when ...

• cloud
• jira-service-management
• jira-service-management-cloud

We created an SLA for the Time in Pending status.  Target goal is set for 40 hours and the calendar time zone is GMT-06:00 Chicago Working hours Monday thru Friday 9:00-17:00 (8 hr)   W...

• jira-service-desk
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi. I'm trying to create a new request via scheduled automation but I'm hitting an error when I want to add a component to transition the issue to the next status within the workflow. I don't know wh...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   Is it possible to have a graphic/dashboard which illustrates the tickets progress through the system. You know like when you order at Pizza Hut, it tells you that they are preparing t...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

We have an automated rule that creates linked ticket from JSM into a project for our developers. Now when they resolve their ticket I would like it to automatically close the JSM ticket- any ideas on...

• cloud
• jira-service-management
• jira-service-management-cloud

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! I'm a little bit confused. trying to use the Jira integration with Google Spreadsheet. I'm looking for creating an automated KPIs dashboard. I have a report in Service Management which shows Bu...

• cloud
• jira-service-management
• jira-service-management-cloud

  Мне нужно чтобы исполнители группы (команды) № 1, не видели среди своих задач,  задачи группы (команды) № 1. Или. Чтобы исполнитель № 1, не видел среди своих задач, задачи исполнителя ...

• cloud
• jira-service-management
• jira-service-management-cloud

In Jira Cloud tab, I want to remove Assignee and Reporter column, and add a custom field, like "hostname". Is this possible? How can I do this?

• cloud
• jira-service-management
• jira-service-management-cloud

I would like to understand how to add change request and task to the side bar for easy access to them. Thanks for your help

• cloud
• jira-service-management
• jira-service-management-cloud

Hola equipo! Tengo una consulta, administro y configuro Jira Service Management y nuestro cliente nos solicita lo siguiente: Quiere ver (Como se muestra en la captura) un ranking de clientes, j...

• cloud
• jira-service-management
• jira-service-management-cloud

This seems like a really basic helpdesk feature that JSM is unable to complete without creating a workflow/automation/transition.  See image. User has responded to a ticket - a duplicate has be...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I have an Onboarding project in Jira for new clients. For each new client an issue is created from Pipedrive to Jira. After the onboarding of the new client is done I want to copy this issue t...

• automation
• cloud
• jira-service-desk
• jira-service-management
• jira-service-management-cloud
• +2 more tags...

I need to generate a report that shows how many tickets that I am included as a participant.  

• cloud
• jira-service-management
• jira-service-management-cloud

Hi! We have a problem with a customer portal on Jira v8.14.0 Jira service management works properly, last change was a creating a custom field on a one of projects. After this change a system ...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server