Jira Service Management

The project must change workflows for several request types. New workflows prepared. What is the recommended workflow replacement method?

• cloud
• jira-service-management

We have set up two separate Service Management projects (let's call them SupportDeskProject1 and SupportDeskProject2) and we have several users and customers registered in SupportDeskProject1. The cu...

• cloud
• jira-service-management

I have recently created a new custom field in order to show the last time an issue was commented on. However, I have seen it is only working with comments that have been made since I created the f...

• cloud
• jira-service-management

I would like to be able to see all the resolved/closed tickets in a separate queue. How can I create such a queue? Where can I see the resolved/closed tickets? Thanks

• cloud
• jira-service-management

Hi Support    I have requested for the Apps Enterprise Mail Handler for Jira (JEMH) and Email This Issue the 30 days trial. Noticed that the status still shows "App re...

• cloud
• jira-service-management

Hi, I realised if I change my status to "under review", the task disappears from the "All Requests" list.  How do I allow the task to remain in the "All Requests" list? If I change the status ...

• cloud
• jira-service-management

Hi, My organisation uses JSM extensively and has 10+ service portals across various departments. As you can expect our main menu for our JSM portal is getting pretty packed with portal menu tiles .....

• cloud
• customer-portal
• jira-service-management
• portal
• user-interface

Hi all,   I am trying to setup an email approval (with 2 buttons) to change the status of the issues. Although I have found a lot of questions and answers related to this, they are all based o...

• cloud
• jira-service-management
• jira-software-development

We want to know how to send out an automatic message when tickets havent been responded to. So when a client hasn't responded how do we send out a reminder and let them know if they dont respond in a...

• cloud
• jira-service-management

JSM Cloud.  I am working on a workflow for system request.   In a my System Request, when I change the status to "Waiting for Approval", the approver is blank. I have the System Requ...

• cloud
• jira-service-management

We are in the testing phase of our service management and on testing creating a case via email our case creation notification went out to all users in our organization. We can't seem to find anywher...

• cloud
• jira-service-management

Does anybody know how proforma will be integrated with JSM?  Will it be a separate purchase or will it be integrated automatically?  We were looking at a purchase this summer just wondering...

• cloud
• jira-service-management

Hi friends, In 9.0.2 version of Insight, someone in manager role of an object type can't set jira users to that object type's attributes in either creation or editing. They can create new attributes...

• addon-com.riadalabs.jira.plugins.insight
• insight
• jira-service-management
• jira-service-management-server
• server

When I try to subscribe to JIRA Service Management premium I am being redirected to the page that asks you to claim your site. Any idea why this is happening? Are users supposed to create a new site?...

• cloud
• jira-service-management

Hi all, My company has over 100 project and one email connected with every project. We are currently using Email This Issue app to manage our emails. It is one of the best apps for that as far as i ...

• cloud
• jira-service-management

Hi There,  We are using JSM Cloud and for the last several months have been building out forms / request types as we move more of our work over.  I'm wondering how others are managing new...

• cloud
• jira-service-management

Hi there, I'd like to report on how tickets are reported into Jira Service Management. It clearly knows that tickets are raised via e-mail / portal / agent as it shows this in the ticket: ...

• cloud
• email
• jira-service-management
• portal
• report
• +1 more tag...

Hello All, Back Ground: I am new to the community as well as JIRA software.  I have been task with installing, configuring and administering our Jira Service Management (JSM) solution. I have b...

• jira-service-management
• jira-service-management-server
• server

We made a change in the system, which was to change the default email, to an own email for opening tickets, when a call is opened by this new email, no automatic message is being sent, only if we ope...

• cloud
• jira-service-management

Now that we've been switched over to the new Jira view, we can't find out how to access the list of Issue Type defined for our company which then determines the available Customer Request Types we ha...

• cloud
• jira-service-management

No Jira, quando escreve uma resposta ao cliente dentro de um chamado e insiro anexos, o comentário que o cliente recebe via e-mail vai sem anexo. Não consigo fazer com que o e-mail enviado de coment...

• jira-service-desk
• jira-service-management

Hello,  Soon, my team will be moving from service desk server to Jira service management cloud (standard). I am trying to understand/clarify the functionality we may or may not lose with auto...

• automation
• jira-service-desk-cloud
• jira-service-management
• project

Hi,   Looking for a script to change the comment visibility of an issue in JSD. The comments need to be hidden from the customer after doing a migration and import via csv file.   Than...

• jira-service-management
• jira-service-management-server
• server

I want to manually add all users in AAD as SSO users in Service desk. How can I do this without adding additional cost to confluence?     

• cloud
• jira-service-management

I created a custom user field Reviewer:   When I am trying to access it with `{{issue.Reviewer}}` I am not getting any results. My end goal is to send email to all the users in Reviewer f...

• jira-service-desk-cloud
• jira-service-management