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Jira Service Management
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Hi, I have an Onboarding project in Jira for new clients. For each new client an issue is created from Pipedrive to Jira. After the onboarding of the new client is done I want to copy this issue t...
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I need to generate a report that shows how many tickets that I am included as a participant.
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Hi! We have a problem with a customer portal on Jira v8.14.0 Jira service management works properly, last change was a creating a custom field on a one of projects. After this change a system ...
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Hello, I have the following use case: a support team would like to handle requests from their external client via their internal JSM instance. The client would like to create a single custome...
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Hi. Jira service. How we canide task for users from antoher team?
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Hi Team, I want to integrated JIRA Service Desk (Data centre ) version with Service now. Are there any add-ons ? Also is there any other way of integrating them.
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We have a group email set-up for a client support@xxx.com that allows them to Report a incident in our Jira. This seems to work fine. But can a group email set-up be used to view, comment, edit a t...
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Hi there, is there a way to identify requests of the same type out of different portal groups? The case: we have one portal group for CMS related issues, one portal group for another type applicati...
652 views 4 0 Deleted user June 8, 2021 -
Hello, I have setup some automation rules using the SLA Breached trigger. However I am prompted with random failure errors such as the below: As you an see, this has not been triggered by an i...
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Hi, We have requirement to show customers the request types available based on there groups or role ? We have different portal groups can we allow based on permissions for different customers diffe...
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The rule I'm trying to build is: When a support ticket transitions to status X Look for linked issues "Is caused by" Copy the fixVersion from the linked ticket to the fixVersion field of the supp...
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I have 1 project called 'IT helpdesk' and I'd like certain customers to be able to raise issues/ requests under this project. I also only want customers within the same organisation to...
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Want to try Jira Service Management out but cannot create any Project. Getting Error: We couldn’t create your project Something went wrong, please try again.
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We are a company that stock and issue uniforms to the employees and we are are looking to move away from the current inventory software as it's out of date. Is there a stockroom feature or add-on av...
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Hey everyone! I need help with understanding the unresolved versus completed ticket status. This is currently my workflow and it works but my reporting is show 0 resolved and 40+ tickets opened/creat...
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Good Afternoon, So I am trying to figure out how to pull monitor data using the Insight discovery tool. From what I am seeing, I should be able to run a scan using Powershell and therefore query in...
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Why would (on the workflow tab within the ticket) Jira show the names of my transitions instead of the names of the actual workflow statuses?
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Is there any way to export the Default Reports, specifically the Satisfaction report with comments?
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Hey everyone! I'm pretty new to Jira, so forgive me for asking such basic questions. My company has an IT service desk-style project in Jira through which tickets and requests are handled. Two of tho...
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Hi All, good day. I hope this question finds you well. I have been messing around with automation rules... but I am currently stock. People involved: Peter - Requestor David - IT Engineer 1 Goli...
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Hello, We have a use case where we need to read multiple (over 500) records from Insight into a JSM dropdown. The custom field created for this shows just the top 50 records (sorted in ascending/ al...
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Hi I am trying to find out if Insight discovery can scan network connected tablets; iPads and Chromebooks. Does anyone have an answer on that ?
680 views 0 0 Deleted user June 7, 2021 -
Can anybody point me to a site running a customer service portal / widget. I'd like to see it on a front end please. Thanks in advance Jay
573 views 7 0 Deleted user June 7, 2021 -
Hello dear community! I am using Jira standard and Atlas CRM plugin. I am noticing that some client's names don't start with a capital. I would like to change that for them but for som...
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can anyone help is there possible to delete request type groups? I created "IT service management" template.
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