Community resources
Community resources
Community resources
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- Jira Service Management
- Questions
Jira Service Management
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the smtp settings do work, if we test them with a different program. An error has occurred with sending the test email: com.atlassian.mail.MailException: javax.mail.AuthenticationFailedExce...
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how to skip importing user and group when using " import site " from server to cloud
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I'm a site admin of our Jira/JSM/Confluence and I have administrative permissions for a JSM project and confluence space. I try to link the confluence space as a knowledge base to my JSM project, but...
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Use Case: As part of compliance and auditing for devices that are both discoverable and undiscoverable, I would like the ability to be able to pull data from our Insight asset database to survey asse...
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In Cloud Jira Service Management I am wanting to use the 'Flagged' (Impediment) field. I have added this to my edit/view screens but it is not displaying. The only way to update this field was to inc...
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What the role of Confluence People and Jira Service Management. We have a team of 6 people and we need to response on the questions and be able to close the request. Are then they are Confl...
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Hello everyone! In our company we started with Jira Service Desk for the Mexico team, we soon understood how important this tool was for everyone and we developed more projects in Service Desk, now ...
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I have a customer that needs to take data from a cascading select list field and report it on a dashboard, but the data takes up too much room. They would like to take the data from only one part of ...
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Hello, After going back and forth for the last 24 hours and reading all documentation, can someone tell me what I am missing? First, I am a Jira and Insight Admin for Cloud. I have an object ...
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Does this integration support auto discovery of cloud assets? I'm seeing a lot of info regarding discovery of on-prem assets, but does it accommodate cloud assets? Thank you.
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The business is combining a number of AD's and merging into a single AD, which means duplicated accounts. Possible to change the Assignee and Reporter etc, Can the author of the users comments be ch...
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Boa tarde, Gostaria de saber se é possível cadastra feriados no Jira Software para melhor organização da equipe. Se sim, é necessário instalar algum Plugin? Qual? Aguardo. ...
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Has anyone done or know how to script two fields, showing the date of the last comment on an issue by a Service Desk agent and a Service Desk Customer. So two separate fields with two dates, giving ...
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I am looking to setup out monitoring system (PRTG) to send emails into JSM when it detects issues. As configured, the system also send an email automatically when the issue is resolved. Ideally the '...
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So I have a project that a stakeholder wants to edit the summary and then that would then add a context value to a custom field drop down. So example I edit the summary to Business name A and this...
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We are moving off another ticking system to JSM but have seemed to have found a gap in functionality. We need to auto-assign tickets to teams based in their work hours. Team members come on and...
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I'm trying to setup a series of stepped automations for reminding a customer "hey we haven't heard from you in a while" on their ticket. Ideally a setup where we remind the user at 5 days, then at 10...
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Hi All. I would like to know if it is possible to create a custom field that when selected, it shows certain fields under it, example: When field "Back Office" is selected, the below fields are to ...
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hi I have never seen APIs in CI lists. why ??
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We have ScriptRunner, and we'd like to use it to remove all the .p7s attachments from our Service Desk tickets. I think I have an idea how to do this, but my problem is that I'm getting general...
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I am adding existing Jira Cloud users to a Jira Service Management Cloud project. I need them to be able to transition issues by changing the status. After attempting they are not able to change the ...
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We will use Jira Service Management as a support tool in our company, so for now I am a user and 2 colleagues. I gave everyone admin rights. What would happen if I went to another company, for exampl...
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Hi is there a development roadmap for Insight cloud? Specifically i'm looking for when integrations to SCCM might be available. -thanks
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I'm trying to create a script that creates a project as a post-function in Scriptrunner Cloud. I'm using the REST API, but I'm getting 400 errors because of some minor change I need to do. &nbs...
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I am new to Jira SD, currently using the free demo product, to do a proof of concept to our management that Jira SD will be a suitable replacement for our current system. But i am struggling...
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Atlassian Community Events
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT |