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Jira Service Management
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Hello, I'm currently trying to map a screen that I configured to the "Resolved" transition. I've been looking and can only seem to find this article. Is it possible for me to change the screen shown ...
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I would like to add three additional fields in the incident list of the customers view as seen in the image. How would you pick more items in the columns. It does not allow you to do that. I want to ...
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Has anyone found a workaround that will allow Request Participants to view tickets when the ticket has a security level on it?
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Great day! I'm trying to add a text field (read only) for when printing to have a field for the user to sign as well as the technician. But I'm not able to make it appear at the t...
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Within a company project is possible to create an alert for a particular agent based on a request type and not notify the all the other agents within the project each time a ticket is created...also ...
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We have queues setup in JSM with statusCategory !=Done. Ever since the upgrade to v4.5.2 last week, we are missing issues in the queues. Updating the queue to look for resolution = unreso...
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Hi There, I could add Automation for JIRA as a user in Permission Scheme, while I couldn't search it in Project Setting > People. Any reason why this happened? Thanks...
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If our managed services portal delivers requests (incidents) into one service desk project, how do we distinguish one client from another? Is there a way to set up multiple clients within one p...
488 views 2 0 Deleted user June 21, 2021 -
Hey Guys, we are currently using Jira Server Internal Directory. Some Reporters have more than one Mail Address and they use all of them to create tickets -> this leads to different reports, but ...
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Hi Guys, We currently have several projects in Jira Service Desk. The problem here is that mails from, for example, new customers do not appear as tickets. You can see them in the email log at htt...
838 views 3 0 Deleted user June 21, 2021 -
I am attempting to integrate Jira Service Management with OpsGenie. I've created system level webhooks in Jira to interact with OpsGenie when an issue is created in a specific project. The webhook wo...
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Use automation to add to the list of options within a custom field type "Select List (single choice)
Hi there, I am having a problem with automations. I use a jira workflow to create a register of approved suppliers, which I would like to use as a Select list (single choice) in other tickets. I ha...
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I need to run several reports for management every two weeks and send these reports to several managers. I would like to automate this process - 1. Setup a scheduler that would run on t...
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...f(now.before(resolutionDate)){ return true; } else { return false; } } return true;
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how to change base url
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Hi All, Is there a way we can make 'time spent' or other time tracking mandatory before an issue is set to closed? I'm aware this is possible in Classic but need to achieve in Nextgen. I'm able to...
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Hello, I am looking for recommendations for how to manage planned and unplanned work between Jira Help Desk project and regular Jira Project (for sprints...etc). Current Configuration: end user es...
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Hi, Using a server based instance, i need to create a monthly report for assets that have licenses expiring at the end of the month. Im not familiar with insight's ability for this. Can it be done...
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Can someone please help me out with the clear steps of how to integrate Jira software into JSD?
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New to Jira and finding the setup daunting. What I can't find is this "waiting for support" status I continue to read about. I'd like our agents to place a ticket in waiting for custome...
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Hi, We have an instance where we would like to embed more than 1 project widget into our Intranet page. How can we separate the widget's so the user can choose the correct one instead of them ...
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Good afternoon!!! I want to know if you can edit the printing format of the reports to remove or add fields. The design that shows is from this page https://inm-mx.atlassian.net/si/jira.issueviews:i...
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Hi, Could you help me please, here is the problem, on the user interface, the user choose the urgency and the impact and based on that information i want to create an sla calculating the priority. ...
647 views 2 0 Deleted user June 18, 2021 -
If i use the link icon to try and add a link to a word it does not work. If however i highlight the word and use Control + V then the link works. I have tried clear formatting but it does not change ...
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Hi, Dose anyone who can help how to restore default email request type? I accident delete the request type that using for default email relay. Although I created a new email request type and conne...
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