Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Is it possible to change the informer manually or add a new informer when answering the customer's request?
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Hi there, just want to know how i can setup same Details Field and display it in Portal, as below in red circle, cheers David
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Hi all, We are going to use Jira Portal to raise tickets. plz see below for the current page layout question: how end users cc or share the tickets with others, in case they need someone to approv...
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By going in project settings, I am not able to delete Request Types. I want to get rid of "Service Request","Incidents" and "Problems", and only want to keep "Change" for this project.
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We have different JSM service projects set up for agents in each region. I'm trying to design an effective dashboard for each project to provide insight into the types of requests being raised, break...
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Hi , I am trying to customize incident workflow and I am getting below error You dont have permission to export the workflow. Contact your site admin to export the workflow for you. Why is...
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Hi, I've been inviting some customers to join the portal by adding them to the project. But I also need a link or URL where I can copy and share with them via messaging like Slack, my own emails to t...
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We were looking at the audit logs for Jira Service Management and noticed several messages with user Anonymous that said, "Attempted automatic update of app Jira Cloud for Slack." We don't recall tr...
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Hello! We are testing out Jira Service Management Premium / Insight with the specific goal to manage software licenses. What I would like to do is create a rule that, based on the e...
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Unable to login from desktop but can login via phone. growthlogic.atlassian.netWe couldn’t log you in You may run into this issue when you use specific browsers or add-ons that hide the referer h...
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Estado de licencia La asistencia y las actualizaciones de JIRA para esta instancia finalizaron el 19/feb/21. Las actualizaciones de JIRA creadas después del 19/feb/21 no son válidas p...
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When you open a ticket with Atlassian, one of the fields they provide on the form is "Impact" which contains a drop down with items which have a name and a description. i.e. Level 1 - Production app...
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Hello, In my Customer Portal, I have listed Priority as a required field in the form. (See attached: Form Priority). The priority level does not match up to issue created in JSM. For ex...
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I am running the below JQL but for some reason there are 10 issues that are not pulled. I have checked the issues and they all fall in the criteria of the JQL. The only trend that I see in them is th...
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Hi Folks, I'm seeing an odd behavior using the Jira Service Management (JSM) "Sign up" option. We have created a project and configured the portal. On the JSM Configuration...
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I am able to create a CSAT report for the team, but how do I create a CSAT report for individual service desk agents? Thanks for any help provided!! Sunny
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Is it possible to apply SLA to specific ticket types rather than globally to all issues in Jira Service Management Cloud?
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Services seem really useful, especially for change management and outages. Unless I'm completely missing it, I can't see a way of visualizing a full dependency tree. If I click on my top tier depen...
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We use components for the different systems we use however i need another drop down or separate selection for the users to select on the service desk to differentiate between workstreams. Is this pos...
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Hola Estoy intentado ver la manera de poder bloquear un ticket que no se pueda realizar ningún cambio ( sobre todo comentarios), cuando este en el estado "Cerrado". Se que los permisos son ...
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It would be useful to know where the customer sent the request from because I have set up the portal groups by identifying the various modules of the platform, eg. "Backoffice" "App Guest", "App Admi...
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Hi Atlassian community, As with most people, our fields and screens are configured based on the Request Type. We wish to be able to change [System] Service Request to [System] Incident. The tr...
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Our agents are unable to select an approver for service request that require an approval. They see a message that only agents can add approvers, which they are, but do not have have the ability...
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I am using Data center In this i want rename system filed as below
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Good evening, We're facing a problem, hope you could help. Sometimes, while creating an issue and trying to change Service Desk Request Type an image appears instead of types: When we try to c...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |