Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
We have over 1,000 users in our Jira Cloud directory that is sync'd to Active Directory. Most of these users are customers in our primary JSM project. Even though the users are members of a required...
-
The need to create Requests in different Service Desks has grown over the last few months. I used to follow these steps: 1. Add a script to a workflow post-function that creates the ticket in ...
-
We have 3 locations and the helpdesk is located at one of the locations. The users email requests and support issues to the helpdesk. Is there a way to set up different email addresses to...
-
I need to get the SLA goal time (e.g. 30m, 1h) that was applied for a specific ticket using JQL. I was able to get "Time to first response". Is there a specific field to get this SLA goal time?
-
We have a scenario where we need to create several cascading fields. Every other field options need to be limited by previous field value during request registration on the Customer Portal. First fi...
-
We had Jira Service Desk setup to create emails automatically after users send email to our helpdesk dedicated distribution list, but tickets stop being created.
-
I have the below filter which lists a number of jira tickets:issueFunction in linkedIssuesOf("project = \"Problem\"") AND statusCategory != Done and "Product Area" != CIE Once I get the list...
-
Good afternoon everyone! I'm trying to create an object in Jira Insight by Automations, but I can't copy the value of the "Approvers" field to Jira Insight. Is there any way to do this? In Jira Man...
-
I have one agent on my team that reports that he does not get an email notification when mentioned, as in @Team Member Abdel_NAME, in the "Add internal note" dialog box. His user account can be...
-
So I'm going in and trying to create something where anyone (not just logged in users) can submit a ticket in Jira Service Management. I get to the Can customers access and send requests from t...
-
Hi! I'm trying to connect to a server via SSH by ScriptRunner Plugin. Does anyone know another plugin or library for that, please? Because the ScriptRunner doesn't accept the jsch library. Any hel...
-
In a portal project, we have created an organisation and have mapped all current members. Now the team members gets updated some or the other day, someone leaves, many joins. How to keep this updat...
-
I am looking for some best practices in when a Service Ticket needs to become an Engineering Ticket in a Jira Project. Is it best to create a new Jira ticket and link them? Or transition the original...
-
Atlassian Community: Check out the lineup!! Register for Tickets: jiracon.trundl.com Need bulk discounts or help with bulk attendee imports? Email marketing@trundl.com DAY 1 (US/CANA...
-
Hey, Do anyone out there have any good automations to create an automation that puts the month we are in and the year. I actually want like this SEP21 {{now.diff(issue.creat...
-
I would like to have a request type in the portal that is just merely informative. Kind of like a fake door. The reason for this is we keep having certain request that we can't handle at the moment ...
-
Dear. I am creating an automation that after creating an incident certain fields autocomplete, I would like to know how to do this for a cascading field that is not shown in the list of options of t...
-
Hello, we have an issue while getting limits on one rule and we decided to create multiple rules which should be triggered by one. We saw that there is an option to "Check to allow other rule actions...
-
For my new project, I'm planning to make workflow like this. Are there any changes required? Jira Status Can Transit to TODO Work In Progress Work In Progress In review, Pe...
-
Hello, suddenly one of our customers started seeing a message "you don't have access to any service projects" after login into the customer portal. The problem happens to only one customer. Re...
-
Hi, does anybody know if we could filter Epics on Sprint`s Backlog board? (green frame). In my Jira configuration I can only filter tasks (filter by team). It could be very efficient if I could filte...
-
How can I resend the link for customer to acitvate themselves to service-desk portal. Usually when ticket is logged for the first time they got invitation link to register to service portal. B...
-
A company that uses JSM and require extremely high availability at all times are seeking clarification on how well JSM Cloud handles node failover. The documentation viewed to date https:/...
-
Hi, According to this link https://support.atlassian.com/jira-service-management-cloud/docs/what-are-the-differences-between-insight-in-cloud-and-server/ it is possible for Insight...
-
Hello, is there any chance that I can resend the satisfaction survey for customer? Best regards, Nataly
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 10 | |
| 8 | |
| 7 | |
| 7 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| Thursday | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |