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Community resources
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Jira Service Management
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Hi all, I need a little expert help here regarding domain names and access please On Friday we found that our domain name used to access our server based Confluence & Jira Core had expired and w...
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Hi Community, I am currently evaluating JIRA SM for potentially migrating from Servicenow. There is a Business requirement that our Users/ Clients send support requests to Shared Mailbox in ...
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Hi, In SLAs, I have two questions around SLAs: 1. I want the Time To Response to be based on one of the two conditions. Say I have two fields and if one of them is met, then the SLA is stopped. 2. ...
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I would like to know how we can improve and customize the "Customer Satisfaction in JIRA? Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction S...
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Main Error I keep getting 401 Unauthorized when trying to GET https://api.atlassian.com/jsm/insight/workspace/{WorkspaceID}/v1/iql/objects Actually anything under https://api.atla...
5,131 views 10 0 Deleted user October 31, 2021 -
Hi all, I have a requirement in our project. We have 3 custom fields Start Date(Date field), End Date(Date field) and Outside Window(Check box). If the date selected in Start Date and End Date field...
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I am new to JIRA automation. I have a set of tasks that need to happen upon a trigger. Each of these tasks are sequential and need an owner assigned as soon as the previous task in line is complete. ...
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Hi, We have a JSM datacenter v4.150 where script runner v6.37 is installed. We get a single grouppicker from Groupee Group plugin which I have to use to set single select field 'paren...
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Hello, I want to export my current sprint issues to excel but didn't find out the way to do it is that possible to export sprint issues? Thanks in Advance
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I would like to set up a repeatable task with subtasks assigned when someone completes the new employee onboarding request in the portal. Is this possible?
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We have a user that wants the same workflow to have a state configured for approval that then conditionally goes to either one state or another upon the user clicking the "Approve" button. He wants ...
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Al querer descargar los ISSUES de un Filtro Jira a un sheet me sale error con complemento Jira Cloud for Sheets " looks like we stumbled a bit, please try again or contact Atlassian suppor...
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Hello Atlassian community! In my organization, some users have active Jira licenses and some don't, but what I'm trying to accomplish is to add everyone with a customer role to be able to see and cr...
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Hi, I have a list of over 1000 services that i need to import into Insight and JIRA Service Desk. it possible to import using CSV ?
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Hi, Im creating different dashboards for a specific project. After creating it, there's an option of "sharing" it. If I edit that option by giving edition and view permissions to an specific project...
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I have removed the "Priority" field from all configurations and it is still showing on the Customer Service Portal. I have read multiple suggestions and it is still showing. Any suggestions o...
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There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he ca...
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Hi. I have recently created 'log a change' request type. Users are logging any changes to the system/database etc. It is currently in American time and date format. This is also not very prec...
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Hello team ...trying to create an auto that will trigger the round robin every week instead of each time a ticket is created...so teachA has all incoming tickets for the week ...then on monday 9am Te...
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Hello everyone! This is a slightly off-standard question. I have text that should ideally blink to grab attention. On my screen, in the Field help column, the word EXAMPLE should be blinking. In...
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It would be helpful and more efficient to be able to insert a template when I'm working on a ticket and replying to a customer, as our replies are often the same or similar among different customers.
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Hi Community, I am plying around with the JSM with connected confluence knowledge base. Generally the search work fine but I fear that over time that number of hits will be too many. W...
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Hi! I have a challenge that I hope some of the experts here knows how to solve. Previously we have used many different addons in workflow automation, but are using Jira automation more and mo...
2,367 views 4 0 Deleted user October 29, 2021 -
Hi Community, Webhook in JIRA is set and integration in OPSGENIE as well. Alarm is created correctly in OPSGENIE when a critical incident is created. However, when acknowledged a...
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