Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

Is it possible to send a notification via email for issue in a specific status

VGS Register October 28, 2021

I'd like to know if it would be possible to set an automation rule that allows to send a notification via email to a number of Jira users even if they are not the ticket assignee.

I tried with Automation but did not succeed. I only could add some users into the Be aware of urgent issues rule type, but this does not generate an email alert and I also got an error adding a specific user (which has same user right than others I could add without issues).

thanks for your help

Alessandra

 

Jira Service Management 4.19.0

1 answer

1 vote
Ravi Sagar _Sparxsys_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
October 28, 2021

Hi @VGS Register 

Where are those users stored if they are not assignee?

Ravi

VGS Register October 29, 2021

Hi Ravi,

these users are stored in the User Management of Jira. The Jira Service Desk ticket can be assign to an agent but I would like to notify the supervisor (whish is not the assignee) that a blocker ticket has been opened.

Alessandra

Like Marjorie likes this

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
SERVER
TAGS
AUG Leaders

Atlassian Community Events