Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Hello Community, I need help with this; we recently activated all the features in our JSM project, which is very specific to the ''Incident'' feature. Ever since we enabled this feature, we seem to...
-
What am I doing wrong? I set automation to add Approver and it says success in Audit log, but no approver is added. The person Im trying to add as a Approver is agent in my project. I've tried both...
-
Hi, I currently created an automation rule that if an issue is commented by a customer AND the status is 'waiting for customer', the status needs to be changed to 'work in progress'. See screen shot...
-
I want to customize the headings under "Raise a request" section for my ITSM service desk.
-
We are using JSD in Data center version. We are synchronized Active directory users into Jira, synchronization has successfully completed. But while login to Jira, We are getting User not found error...
-
Is it possible to block the option to add comments to closed requests via the customer portal? Not showing closed requests could also be an option Kind regards, Marc Quirijnen
-
Can we customize this day filter
-
Hi, I have several closed tickets but they appear on the All Open Tickets despite they're closed, How I can solve this?
-
Dear Atlassian Community, we have been suecessfully Using Jira Kanban Board and a Jira Ticketing System for around a Year now. But we are faced with a new challenge and would like to ask th...
-
Hi Community, I am working with SLA's running 18/7 06:00-24:00. The speciality is that any tickets opened before 24:00 should keep calculating after 24:00, where tickets opened after 24:00 sh...
-
One of my customer decide to change mail from aaa.com to bbb.com, and i have 56 users registered to the portal with this email. there is a way to not have all users to resubscribe? Thanks for Help! ...
-
Hi Community, I have set up some SLA's and all are running with a 18/7 calendar. For low impact tickets we have 21 days to resolve. In order for this to calculate correctly which...
-
Hello, Can someone help me troobleshoot this issue? Discovery Tool 3.0.3.0 - Collector . I am trying to configure Export Type : Cloud Settings Workspace ID : (found it with the REST API Req...
-
Hi All, I have found this article which is published just a day before yesterday, which talks about cloud to cloud migrations! https://support.atlassian.com/migration/docs/perform-a-cloud-to-...
-
I'm trying to capture auto reply emails as comments
-
Hello Everyone. My company users the customer portal for our colleagues who are not Agents. Now - the common thread in feedback is that the portal is to busy or they cant find anything. How did yo...
-
Hello, I have two questions that I have not found answers to in the guides. 1. Where can I change the smtp server address to start sending emails via a special service like Postmark? 2. Where can ...
-
We set up cloud instances for Jira Software, Jira Service Management and Confluence Import of content data was successful but we had problems importing users for the Jira products (Confluence seemed...
-
I currently use the GSuite Sync to synchronize our users from our GSuite environment into Atlassian. We recently merged with a new company that uses Microsoft. Can I have GSuite and Micro...
-
Since the canned response changes made by JIRA a few weeks ago, every time I add my signature canned response to the bottom of my customer comment in a ticket, it always gets added to the top first n...
-
I'm trying to assign an assignee but I only see myself in the drop down box. How do I add others? Mind that I do see my other teammates in "reporter" drop down. Thanks. Victoria
-
Hello everyone, We are unable to add Due date to the issue view. We are able to populate on the request form but not on Agent view I already checked below: Field, Due date is set to show in the Fi...
-
I am currently using trail version of jira service management. How do i upgrade to license version.
-
Hello, Is it possible to take an exiting attachment from an issue and then use the ID or some other attribute to attach that to a different issue? thanks, -wade
-
We partner with an external Tier 1 tech support provider. When escalating tickets, they send us an email with the particulars included in the message content (Customer Name, type, issue, etc.)....
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 8 | |
| 8 | |
| 5 | |
| 4 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |