Community resources
Community resources
Community resources
- Community
- Q&A
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- Questions
Jira Service Management
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We are using the integrated JSM Insight on our cloud environment. Our challenge right now is that we have several object types that are linked together, but when importing object type A then t...
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Hi all, In one of my service desk project I currently have knowledge base with confluence, but When I try to connect from the service desk, a message appears - refused to connec...
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Hi community. Is possible to reset the SLA in one issue? Can I restart the SLA in the issues? And if is possible, how can I do? Can I reset by groovy? Thank's.
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Hi guys, I am trying to switch the database from sql server to postgresql 14.1 by following link: https://confluence.atlassian.com/adminjiraserver/switching-databases-938846867.html#Switchingdataba...
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I am just starting with a company which has been using Jira Service Management for a few years. Does Atlassian offer a health check to see whether we are doing it optimally for our situation? I see t...
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We have it installed and for one of our Service Desk projects, it automatically adds a particular person to the "Request Participants" field. A previous person set this up and I don't know how ...
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We use Login Free plugin for allowing anonymous issues creation: However, since some time, when a user accesses using this functionality, she may see the issues created by other users that also acces...
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We think this is Insight related. However we tried disabling Insight today, and ran into all manner of errors. So we've re-enabled Insight. But we think that dealing with the popup on E...
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Is there a way to copy an existing help center page in a staging area? Also what is the best practice to create a service project as 2 are needed?
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We just upgraded our server install to the latest version of JSM, 4.20.2. Things went fairly well (with the usual installer quirks and errors) until we tried to disable Insight, which was throw...
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When using Approvals in Jira Service Management, a Status approved comment is added as a system comment by Jira when someone approves an issue. I would like to have this same information t...
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Hello everyone, I am testing JIRA Insight REST API to have a table from JIRA service Desk pre-populated from Insight Objects, I see a lot of conflicting information as to whether th...
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Hi, Is it possible to do the following : 1. Edit customer details 2. Add custom files like "Time zone" I have a support team which is spread in different locations...
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Hi Everyone, I'm hoping this is available and I'm just not finding it. I've added the 'Updated' column to our service desk queue, but I'd like more detailed information - in the form of a timestamp....
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Hi, in my company employees can create a leave request in via jira service management (Support desk). In the request a start date and end date of the vacation hast be entered. Is there a possiibili...
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Hi community, I need to tzranslate the service desk in several languages and I only get an translastion option for system fields like priorities. But my custom content, how can that be translated, b...
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The new calendar is great but the Planned Start and Planned End Date/Time cannot be used as a series for reports which is annoying as only Creation and Resolution dates can be used which is ineffecti...
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1. It is possible to configure Role permission for each Object type by selecting each user or group. 2.But its not working because all Jira Service Management customers have Insight User per...
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Hello everyone We want to establish jira service management We will be happy to understand what are the requirements for the database I would like to understand what data is required to set up an...
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Does anyone know if its possible to change the URL used by the Customer facing portal in the Cloud version of Jira Service Management? I can find documentation about how to do it for the server versi...
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I'm having problems with an automation rule that uses IF/ELSE blocks. I've previously been told that I need to explicitly use an ELSE. I don't need the last ELSE block to do anything - if I ...
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If you know the translation keys of the sentences that I have included screenshots below, please write them.
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Good day 1. I set default values for some custom fields 2. I configured the custom fields to a "Service Request" issue type 3. I create multiple Request Types on a Service Desk which uses the same...
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Hi, we use Jira Service Management and recently upgraded to version 8.20.1 (from 8.12.1). We are using Nginx as reverse proxy. Our base URL is https://xxx.domain.com After upgrade some content is tr...
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What's the best way to softdelete objects in insight? For example an object of type employee which has a unique E-Mail: I can't just add a flag or an Status "Deleted". Since it is possible tha...
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Atlassian Community Events
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| January 24, 2025 4:31 AM PST | ||
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| January 17, 2025 6:37 AM PST |