Community resources
Community resources
Community resources
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Jira Service Management
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Hi, what are your experiences of deviation handling and deviation management with Jira Service Management? Has someone used this tool for that purpose? If so, how? I'm happy to hear any ideas...
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hi, does anyone can guide me how to change the issue type name once it is created? i have tried to look at the project setting and issue type, but found nothing to change the name of it.
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Hi, is that a way to reopen the closed ticket?
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When .msg files are attached to JIRA tickets in Service Management, the preview available is very limited: If the files are converted to .pdf, it works much better: Why this could not be ...
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Hi all, I need a little expert help here regarding domain names and access please On Friday we found that our domain name used to access our server based Confluence & Jira Core had expired and w...
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Hi Community, I am currently evaluating JIRA SM for potentially migrating from Servicenow. There is a Business requirement that our Users/ Clients send support requests to Shared Mailbox in ...
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Hi, In SLAs, I have two questions around SLAs: 1. I want the Time To Response to be based on one of the two conditions. Say I have two fields and if one of them is met, then the SLA is stopped. 2. ...
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I would like to know how we can improve and customize the "Customer Satisfaction in JIRA? Also, I got to know that after the ticket is resolved, the system is sending the Satisfaction S...
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Main Error I keep getting 401 Unauthorized when trying to GET https://api.atlassian.com/jsm/insight/workspace/{WorkspaceID}/v1/iql/objects Actually anything under https://api.atla...
4,063 views 10 0 Deleted user October 31, 2021 -
Hi all, I have a requirement in our project. We have 3 custom fields Start Date(Date field), End Date(Date field) and Outside Window(Check box). If the date selected in Start Date and End Date field...
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I am new to JIRA automation. I have a set of tasks that need to happen upon a trigger. Each of these tasks are sequential and need an owner assigned as soon as the previous task in line is complete. ...
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Hi, We have a JSM datacenter v4.150 where script runner v6.37 is installed. We get a single grouppicker from Groupee Group plugin which I have to use to set single select field 'paren...
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Hello, I want to export my current sprint issues to excel but didn't find out the way to do it is that possible to export sprint issues? Thanks in Advance
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I would like to set up a repeatable task with subtasks assigned when someone completes the new employee onboarding request in the portal. Is this possible?
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We have a user that wants the same workflow to have a state configured for approval that then conditionally goes to either one state or another upon the user clicking the "Approve" button. He wants ...
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Al querer descargar los ISSUES de un Filtro Jira a un sheet me sale error con complemento Jira Cloud for Sheets " looks like we stumbled a bit, please try again or contact Atlassian suppor...
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Hello Atlassian community! In my organization, some users have active Jira licenses and some don't, but what I'm trying to accomplish is to add everyone with a customer role to be able to see and cr...
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Hi, I have a list of over 1000 services that i need to import into Insight and JIRA Service Desk. it possible to import using CSV ?
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Hi, Im creating different dashboards for a specific project. After creating it, there's an option of "sharing" it. If I edit that option by giving edition and view permissions to an specific project...
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I have removed the "Priority" field from all configurations and it is still showing on the Customer Service Portal. I have read multiple suggestions and it is still showing. Any suggestions o...
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There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he ca...
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Hi. I have recently created 'log a change' request type. Users are logging any changes to the system/database etc. It is currently in American time and date format. This is also not very prec...
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Hello team ...trying to create an auto that will trigger the round robin every week instead of each time a ticket is created...so teachA has all incoming tickets for the week ...then on monday 9am Te...
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Hello everyone! This is a slightly off-standard question. I have text that should ideally blink to grab attention. On my screen, in the Field help column, the word EXAMPLE should be blinking. In...
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| June 18, 2025 4:57 PM PDT |