Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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I set up POP email server to redirect email to service desk and when I check processing log it shows
Email status failed and Signup is not currently available
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I want to get report details for ITSM by jira api .
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We are trying to implement SAML SSO so that our customers don't need to sign-in in the customer portal. I'm currently testing the setup of SAML in a free trial Jira Service Management I've created (h...
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Does Jira Insight have solutions for Radio Frequency Identification (RFID)?
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I have 2 Automation rules running: both are using the {{issue.key}} to insert the correspondent issue number in the body. One is in an email, one is in a comment. the rules are functioni...
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Something is off here. I'm an admin and I'm able to see all requests across organizations in the customer portal. However, my colleague is also an admin and she cannot view them. I'm trying to figure...
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I understand asset management is now part of the Jira 4.15 tool. I am looking for an account or sales rep to assist with reviewing the asset capabilities with me and discussing best practice im...
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I would like to create a filter that is based off a text in the summary: FW: CSSP Here's the interesting part. If i use the search bar in the upper right of the Jira window, and enter tha...
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Hi Is there a way to check if a notification to a customer user is out or not? Is there a outgoing mail history? BR Ivan
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Hello, We are currently using the "Refined" application for our service management customer portal on the request view. Refined has a feature to add SLA timers on the server/ DC application bu...
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Hi We use the Service Management in german. There's a lot of special characters like "&". In the E-Mail notification is & --> & Is there a way to format the e-mail that it...
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Is it possible to create a JSM automation to, 1. Create a ticket on a set schedule 2. Set the request type of the ticket at creation I am trying to setup this behavior using the automation...
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If I have a google groups, can I connect that to the custom email account? I am trying to connect a custom email so that people can email in their support issues utilizing a google groups we set up. ...
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I'm trying to wrap my head around the permissions for the Jira Service Desk. My goal is to add my sales reps to service desk tickets as watchers. From what I can tell from the...
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Hi admins. There is a small question. There is a problem with queue sorting. In the queue, I need to see all the tickets (queue A), but 1 user has a different queue (queue B), and in the sorting pro...
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I've been using Jira Cloud for Sheets for several months. Today when I try and load the Add-On in extensions it just spins an spins, appears to be hung. After multiple attempts I did get a permission...
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My company is creating an app that gathers quantitative performance metrics from Jira. Specifically, we want to recreate the epic report and epic burndown inside our application. Can anyo...
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Hi Team, I have been using the below transition property to restrict any editing in my workflow after a particular transition is passed through. jira.issue.editable = false ...
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Hi there, Is is possible to restore a removed user putting all configs back in place?
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Can we change the privileges for some team members on a particular project in the free version of Jira Software ?? I have 3 projects and I want to work on those three projects without getting the ot...
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We are new to Jira Service Management. I was very excited to see we could list out all of our Services and define their tier in our organization. Even better, we can define their dependen...
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can I set up jira Service Management to accept email to help@atlassian as well as to an alias support@atlassian?
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My objective is to establish multiple service desk projects, each with their own portal, but with different customer accessibility. Most of the projects are going to be invite-only but one project sh...
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Hi I need to add my Jira Kanban board tickets to service desk tickets , at the moment I cant do this and Im not sure why , when I start to add in the linked ticket it says 'The issue key "TSB-102" do...
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Our Organization requires CAB of 6 Approvers for a change to happen - 3 from IT, 3 from Business. I have created the two CAB groups in Jira but i have noticed default seems to be 2 for an approval to...
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Atlassian Community Events
| User | Count |
|---|---|
| 24 | |
| 9 | |
| 8 | |
| 6 | |
| 5 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 23m ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |