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Jira Service Management
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Hi Community, I am using complete premium Atlassian stack. now, I am trying to add insight asset management functionality to Jira Service Management as per the standard ITIL/ITSM. However, I am not ...
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If I have several queues to deal with how to identify the isues that come in, can they be marked in red or in some way so as not to have to go through the content of all the queues to see if there ar...
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Hi there, Is there a way to control the field configuration / field visibility for Sub-tasks. There are many CustomFields that are specific to certain RequestTypes, for e.g. CR_Approval_Group...
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How can you un-archive an archived article from your knowledge base? I'd like to restore a bunch of articles that were archived but I can't seem to find how to do this.
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Is it possible to disable customer notifications for Issue Created for specific customers but leave it ON for others? If so, how?
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Hello, We have set up Jira Service Management (Cloud) to receive requests sent to an email address hosted on our local exchange server and all has been working fine up until now (worked for over a m...
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Hello, When I try to change the customer notifications and setup e-mail to receive the incident, the screen just keep in looping and nothing happens. Please see the attachment. Thanks. Thiago
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I've created an automation so that whenever a story is created, it will automatically generate sub-tasks. I would like to know if the name of the story can be automatically flowed to the sub-task. E...
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Service desk users cannot select the reporter in the item, even with permission to modify the reporter. Does anyone know what it could be?
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We cannot enable SSO, don't ask. So our users have to logon with a dedicated email alias. We send them to our portal, they can see our JSM projects, and the login button is in the upper ...
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Os usuários service desk, não conseguem selecionar o relator no item, mesmo com permissão. Permissão Campo
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Dear Community, I do have quite generic page, which I want to link to JSM Issues fullfilling special requirements for internal usage. I thought of doing this via an automation - but I couldn´t find...
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Hi All, I have a custom queue which filters using the following syntax: status != Resolved AND status != Closed AND status != Canceled AND "Request Type" = "External Penetration Test" OR "Reque...
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We synchronize all our employees from Azure Active Directory into Jira. Most employees do not get any Jira licenses, so they are just Customers in our JSM projects. Before syncing users, I've create...
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Hello, I am looking for help on writing an IQL statement that will find objects that have had a specific attribute changed. Right now I can find any object that has been updated but I need to narro...
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Hello. I have created a service management project and and a corresponding group for it (product-service-group) at this group I've added userA. Then I created a notification scheme for this project...
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A Jira Service Management se le puede configurar plantillas personalizadas para poder dar respuestas al cliente? o conocen algun otro metodo que podamos usar? Porque viendo las opciones que nos ofrec...
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Hi Anyone has any insight or ideas on how to link (or replicate) a Jira Service Management project from one organization to a Jira Service Management project in another organization? If replicating ...
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With insight now part of Jira service management Premium. Can you deploy an agent to Azure joined devices that will report back on that asset?
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I want to change the email address of the team invites to our Jira Service Management. Currently it is sent from an address in this format "noreply+xxxxxxxxxxxxxxxxxxxxxx@am.atlassian.com" which...
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We want to use DevOps triggers to monitor the activity of self-managed gitlab, such as 'Commit created', 'Pull request merged'. But we do not know how to configure the integration of Gitlab and Jira...
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Hi All, I am looking to set up more automation for our Service Desk, however when i attempt to add in a field for our Organizations it doesn't show any detail. I believe that we have a custom ...
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The "bug" form that was available previously, now doesn't show up. There are only "Feature" request form and "Service" request form. On entering the right credentials https://grapeseed.at...
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Hi to all, doing a setup, we have wrongly added a customer to jira-servicedesk-users because this person need aproover role. Now, I can see this user in the customer organization, but i ...
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Hi team, Do you know where we can get some info about system landscape of Jira servcie management？ For example, excluding Production environment, do you have Development, Testing/Quality environment...
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