Possible to Change the 'FROM' Address?

[Tronic Tonic]

Hi,

Wondering if its possible to change the 'from' email address or rather, how its identified.

For example, ' Jira Service Management Widget ' or ' Automation for Jira '

I'm seeing this on emails that are sent to customers after submitting a ticket or in response the ticket.

I have been able to verify my domain and add my own 'from' email address but its somehow changing the display name part to something I don't want.

Apologies if that doesn't make sense and if posted before but I couldn't find it.

[Brant Schroeder · Accepted solution]

@Tronic Tonic Welcome to the Atlassian community

In server you can use smart values on the automation to change the name that is displayed.  This does not exist in cloud yet.  There is a feature request here that you can vote for that will fix the issue when implemented.  

• https://jira.atlassian.com/browse/JSDCLOUD-5776

[Tronic Tonic]

That is indeed what I’m looking for.

Has a few linked items there but they are open since 2018 so it is unlikely to be resolved for me to make this my permanent tool of choice. 

It’s a shame.

Thanks for the answer though @Brant Schroeder