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Jira Service Management
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After upgrading to versions Jira 8.13.10 and JSD 4.13.10. When our customers reply back to an email notification they received whether they are the reporter or participant of an issue; the email repl...
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I am wondering if there is a way to create some automation to move a ticket from one project to another based on either a status being completed or a field being completed?
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Hi Team, We are exploring the "Move" option in JIRA Servicedesk. We created a ticket in "Service requests" and tried moving to "Incidents". It says the ticket is moved, but when we check in "I...
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When a user/customer attempts to create a ticket in Jira Service desk Cloud, we have a dropdown field for them to select their "manager". This drop down customer field is the customer field "user pri...
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I have been using a trial account for which I have customized a customer portal and certain workflows and am looking to use this in a live environment with our agents and customers. How can I get tha...
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We are evaluating JSM as a potential standalone solution for our primary method of handling our software team emails. Not looking at using JSM, for now. Perhaps there is a simple answer I'm missing ...
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Hello, some of the emails sent to us through our website go directly to our SPAM folder and don't reach Jira, so I create the respective ticket on Jira on behalf of the customer's email, but those ti...
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We are currently in an evaluation stage for obtaining Jira Service Management (cloud) for our team. One of the questions we have is regarding database access. Aside from the REST API, can the databas...
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Discovery scan seems to bring laptop, workstation and servers information as a Host object. If this is the case, is there an attribute that can be used to identify the category a Host object belongs...
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Whenever I create an issue in Service Management or Jira Kanban board the issue immediately gets marked as "Done." This behavior started randomly, and it's messing with my automation. The workflows l...
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We're having trouble connecting to Backlog Prioritization. Try contacting the developer for support.
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Item was updated and Nessus plugin updated as well. We're running 8.18.1 which should meet the greater than 8.17 version. But we're hitting scan results on this finding. Is there a ...
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Hello all, I have been sidetracked from my JSM installation and issue for the better part of 5 months. I'm in the process of reacquainting myself with the product. With that being said, ...
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Hi, I am trying to tag my team members from their account ID's in the emails and comments sent or added by automation. But the action logs are returning the same string instead of user name. I am d...
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I want to add some buttons in a Project that will execute different webhooks, I have no issue creating the webhooks and sending the proper authentication and payload, but for the life of me I cannot ...
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Hi There, We have several Service Desk projects opened (by department) and some Users that are in charge of solving the tickets/tasks/epics. The point is that we are being charged for all the...
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Hello I am looking to do remote control from a ticket on a Jira Service Management Cloud. During my research I only found plugins that require an installation on the client servers, which does not ...
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We would like to see an improvement on the way parent tickets are created and handled. It would be hugely beneficial to have some unique identifier when a ticket is made the parent, to allow for eas...
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The search bar, the "requests" button and other parts of the platform are not being automatically translated to Portuguese BR and I don't have control over those texts to translate it myself. Where m...
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Hi - I feel like a real idiot here as this step seems to be completely glossed over in the jira guides making me feel like it must be obvious, 3 hrs later, still stuck so please any help! I am using...
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Hello! When using Jira Service Management we have been facing recurrent issues with e-mails delivery while processing the ticket. We analyzed the situation and found out that there are 3 types of c...
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I am trying to automate Project creation from an Automation Rule. The GET REST API returns 200 response code, however, the "POST" API is returning 500 what am I missing? http method P...
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I'm trying to program an automation rule that is set to trigger when a ticket with a specific label is transitioned into a specific status (called "Ongoing" on my board), and it will then change the ...
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Hi So here is my dilemma. A request comes in that contains a certain email in the "Request Participants" Field. I want Jira to put a certain component on that issue when it sees this email as a ...
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I'm looking for a plugin or another way to automatically load customers and configure them grouped b
I'm using Jira Service Management server version and I'm looking for a plugin or another way to automatically load customers and configure them grouped by company and area. Currently all my customers...
317 views 2 0 Deleted user October 16, 2021
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