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Jira Service Management
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Hey Community, You kindly helped me with an issue I had last week. We are trying to set up a very basic service desk in Jira. I can see that there is a portal available to customers but for n...
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We are setting up Jira Service Management to handle incidents. When an incident occurs I can see that you can manage stakeholders but this looks like it will only send updates to people who hav...
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We are working on a connection to a reporting tool we developed ourselves, which outputs booked times depending on the ticket and status. For this, we have to read out the statuses with IDs for the r...
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Hi, Is It Possible to tag people current user when we create "add Comment" automation ? i can't find any smart value for that. Best Regards, Adithya Varian
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Hi, We are currently evaluating Jira Service Management. In our current service desk software we are able to schedule service desk calls that need to be completed daily\monthly. An example is a cal...
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Hi, I have a project set up with email telemetry. Due to an error, I ended up with 6000+ issues created that I now want to mass delete. In the UI I can only seem to select 100 at a time which is wo...
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Hi Community, We are planning to implement end to end Asset monitoring and Patch Management which includes monitoring tool which will generate a notification if any asset stop working and th...
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Hi Guys, i want to know is it possible to auto closed ticket when Click 1 specific link ? example : i make 1 portal service aimed for "change password", when the customer click that specif...
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Setting up my jira service desk. Trying to add more fields for customers when submitting sd tickets. In the service desk window in admin, some specific serv requests do not show, so i can't edi...
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I am trying to setup the schema and mapping for an import using this documentation: https://developer.atlassian.com/cloud/insight/imports/schema-and-mapping/ Using the example in ...
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We have 5 different request types in our Service Desk and I would like to control the sort order in the Help Center. How do I set the correct order?
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I am using the Service Project Report gadget on my dashboard to track SLA statistics. The one service project just shows "there are no series in this report". SLA's are configured and tracking...
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Hello, What is the easiest way to accomplish this? A bug in one project needs a different workflow than a bug in another project. Thanks.
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Hello, I am trying to figure out what are these variables I'm seeing in python related to. Please point me in the right direction. completedCycles and ongoingCycles
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Is it possible to require 2 faktor when customers create their user for the first time. Can I somehow manage a policy that requires this when users login?
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Hi. We are using Jira Service Management and Confluence under one site. User licenced with JSM are also creating Jira Work Management projects. Now an user who has no JSM licence wants to crea...
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Hello All, I am implementing a Service Desk and have arrived at a halt. If there are 2 customer from 2 different companies and I am hosting personalized service desk for each of them on one por...
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https://jira.atlassian.com/browse/JRACLOUD-75659 As per the above link, the issue is resolved but I'm still not able to use the custom smart variable as a function parameter. e.g. 1. Create a cust...
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Hi, We started in JSM, now we select template for our project. We need to work and comunicate between teams. So we dont need custumer site. Can you advice me which template select ? &nb...
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Need to extract per month the number of tickets where an Agent has added and internal note as this is a KPI.
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When I create a new story and assign it to someone, the assignee does not receive an email notification. They only receive notifications if I update or change the ticket. Is there any way to notify t...
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Hi, I try to change the display language from JSM customer portal. I did see the displied language is English[Default], but after I changed it from account setting from English to&nb...
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- I published my marketplace application but the Atlassian team finds a problem when installing the application. this problem is: 'code': 'connect.install.error.remote.host.timeout', 'message...
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So let me explain my use case here: I'm trying to set up a bi-directional/2-way relationship between 2 different object types in Insight. The idea is that if you have for example object...
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We have a use case where we are using a ProForma form to capture IT Security Review details in a Jira ticket. And without going into specifics, many of the fields in the ProForma form we have linked ...
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| February 10, 2025 5:31 AM PST | ||
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