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Jira Service Management
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Hi I am using the insight post function" Set the value of an object attribute with a predefined value" to update the insight attribute "Status" with the value "Running" if no other issues are open f...
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Hi everyone, I need to be able to add virtual developers on specific dates as part of our recruitment process which impacts the delivery timeline. How can I add a virtual deve...
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Hello everyone, I am looking for a custom report where I could add columns and then export to an excel. The columns I am looking for are created date and time, resolution date and time, and I am not...
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Bonjour, Un client crée un ticket BPO pour un pb précis. Je le transforme en ticket FRIT pour l'affecter à notre service IT. Les tickets aussi bien BPO que FRIT disparaissent de l'écran. Y-a-t-il...
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Hi everyone, After multiple searches, i come to you I explain my problem, I created a new role in the Jira administration called "Client Manager" This "Client Manager" must be able to hav...
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How to include someone as a follower when a request ticket created.
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how to change sender from jira@xxx.atlassian.net to our custom email account (i.e. support@company.com.au) So that the customer see support@company.com.au instead of default JIRA email. Thanks.
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Hello everybody, My company is using a Jira customer service management project. At the moment we are working on creating a knowledge base in Confluence. Soon we would like to publish it as a ...
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Does CVE-2018-10054 still apply to affected JSM installations that DO NOT have Insight installed?
444 views 1 0 Deleted user October 21, 2021 -
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Hi folks I have been working through this tutorial here: https://developer.atlassian.com/server/jira/platform/creating-automation-rule-components/ but I am now at the next point where I wa...
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Hi, Does anyone have configured an image URL proxy allowlist for outgoing emails with Gmail? Thanks Roshan
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Hello Please i need to know how to make the ticket appear under the board that i have created like (to do,opened,further information required, done...)instead of appearing under issue. Any wo...
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I want customers who are adding service issue requests to pick from a preselected list of choices in terms of what the issue is. I want a pre-determined list to appear in a dropdown/tickbox in the f...
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I am a site and project administrator and need to disable reports in the left navigation. What are the steps to do so?
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I don't see this in the mitigation, but removing disabling Insight is also a valid strategy, right?
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Hi, we are trying to set an insight automation to be executed on “object updated” event in order to update objects based on what the user changed (so we need to know and check the updated attribute, ...
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Hello, Today all my services are visible from the "affected service" field which is part of the request type incident. Actually I don't want to share the list of services accross my different proje...
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Can i add custom fields to the service records stored in the service registry? I'd like to store additional metadata related to an application and leverage it
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This is quite a specific situation, and I know the Opsgenie Incident integration is quite fresh, but this seems like a quite the oversight to me. I wonder if anyone has also had this issue or c...
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Hi Team, Need solution to create bulk issue by reading data from sql table by using SIL Script. table contain Requester, emailId, summary and description, RequestDuedate. With these det...
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Buenas tardes a todos, solicito su apoyo para lo siguiente: Estamos desarrollar un tablero de indicadores en Power BI. Deseamos conocer si alguien ha tenido la siguiente experiencia:. Durante la c...
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Hello, I am looking to create an external Customer Satisfaction Survey to send to anyone who reported an issue during the previous quarter. I can write the JQL to select the relevant issues, b...
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Hello, I used to create canned responses in JIra Server Service Desk but now I manage a cloud project and I cannot see how to do it. Thanks!!!! Daboopster
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Hello! I have setup an approval process using the service manager so a customer can click on the button in the portal Request Approved as shown below (which is a screenshot of the issue field i...
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