Community resources
Community resources
Community resources
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Jira Service Management
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Hello :) I have a request with a custom fiel (pick-user-field) and want to tranfer the (picked) users name into a subtask. I actually do this with: "copy from triggered issue" au...
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We are currently using Jira Software Issues and would like to begin using Service Manager for Incident management. Will all customer service representatives need a Jira licenses to report an In...
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Hello Team Can you assist with an issue I'm having where I've granted a new user access to our Jira, bitbucket, and Confluence platforms? The invitation emails are not being received by thes...
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I want only admin to have rights to delete existing tickets, but i cant figure out how to do that... Any help helps :)
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Hello all! I have several forms I use for access requests, break fix issue reporting etc. I was wondering If there is a way to make the form dynamic so that if / then statements can populate new fi...
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Dear community, What are your suggestions for setting a default priority level for each customer request type? Here's some context. I have 15 customer request types. They all display the same pr...
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If a new ticket gets logged by emailing into our service desk, can I put some auto rules in place that changes the issue type from 'email request' to a new request type 'xxxx'.
313 views 1 0 Deleted user January 18, 2022 -
Hello there! I'm using JSM Cloud via browser. When a customer tags my name when commenting on an issue via Portal I don't get an in-app (the bell on the top-right) Direct notification. I'm receiving...
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Hi everyone, our agents are using the "create"button to create a ticket on behalf of a user. But the user is not getting a notification about this step. So, I've seen that users...
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Hallo zusammen, ich würde gerne den eingekreisten Button löschen und eventuell einige davon umbenennen. Ist das möglich? Grüße Niklas
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We want to create an external report that will be based on article viewed, count of views, date, Organization (NGU), and customer as data fields. Here is a reference of an internal one...
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Is there a way to have the assignee field show up when I create a link issue on a ticket in JSM. We are using it has a help-desk and have to link technical issue to another board for our dev t...
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Hi there, I am typing this question from the perspective of us about to move to JSM but already having our RnD team in Jira for development. Currently in our ITSM solution I built a process that wh...
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Hello, I am looking for an app or JSM add-on that would be able to manage what products our customers have purchased, as well as what version they are currently on. At the moment we are managing thi...
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Is it possible to use Component Lead in Automation or in any other way other than around default assignment? We have numerous different components with experts/gurus (i.e. leads) for a number of the...
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When inviting users people are reporting they are not receiving an email from Atlassian. I invite users by their company issued outlook address. This hasn't been an issue before. I have even...
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Hi, I would like to know if there's a possibility of assigning tickets randomly between two assignees inside a queue. Is there an automation for it? I know there's an option but establishing...
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Hi, I have issue too. On Microsoft click -> Opens for extremely short time some url and browser auto-close it immediately. Tried all suggestions: 1. Enable/Disable - d...
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Hi, I have configured in the transition of each workflow that when the ticket goes to resolved status, the resolution is updated to "done" but I have some problems with some tickets that the resolut...
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Hi All, We are experiencing a very weird situation with jira, three times in the same week: Cannot create new issues SLA doesn't display, neither Customer request type Jira Service ...
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Hi Folks, is there any possibility to create a Report with all Insight Object belonging to one specific user. Thanks.
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Hi all, Do somebody tried to populate a data collection in new forms feature with Insight Rest Api ? https://support.atlassian.com/jira-service-management-cloud/docs/cre...
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I need to show comma in number field in Customer portal for approver review easier.
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표준 구매가 됩니다. 인스턴스의 프로젝트 수는 비용과 무관합니까?
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I have a JSD form with the following: 1. "Users who need a PC" - Multiple User Picker, not linked to any field 2. "Users who need a user account" - Multiple User Picker, not linked to any field 3....
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