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Jira Service Management
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I work for a company that recently started managing serialed devices in-house (i.e. what's in repair, what's out in the field, what's being triaged). We also instituted Jira during this c...
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After cleaning up the project and removing old users, email submissions stopped creating new requests and I started receiving this error. I can't locate the field or user this error refers to. Is the...
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Hello team...Is possible to test automation in Jira Sandbox? If not is there a work around for this?
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It started this morning but nearly everyone on my project is having extreme slowness, issues not saving, files not uploading, files duplicating, and error messages. We've reached out to our internal ...
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Hi, I would like to know the following: Imagine we have a workflow defined as follows: A ticket that goes from team A (with an assignee A) to team B (another assignee B). What I would l...
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Hi, I'm trying to fetch a mailaddress in the description field and add it to a custom field but it's not working. I use automation and issue.description.match but I can't get it to work. The mailad...
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...his information is visible on the user's public profile page, but not through the user management list which is where the user API is getting information from. Can anyone guide me with this? Thanks!
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Hello, I have a requirements to achieve the SLA below Priority 1 First response > 4hrs Subsequent updates should be every 8hrs. How can I achieve this on my Incident request where...
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I want to setup automate reminder in Jira Service Desk to remind customers for waiting customer ticket more than 2 weeks. Regards, Michael
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Hi, Is there any way in the cloud to automatically add people to AD groups? I found a plugin but is only available for DataCenter/Server. Thanks
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Hello, I have acquired admin access to a demo project in the Jira Service Management and have been working on modifying the project meeting the desired requirements. I am struck at a point to ...
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So my company and I are exploring our options for implementing a IT service desk to help with the typics employee related questions (Software requests, bugs happening, need hardware, etc..). Our curr...
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Hello, I am implementing a new service desk and I have two problem at the moment. 1. How can I make that the customer can modify the severity of the ticket that he/she submitted after the tick...
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I am trying to connect to Microsoft teams with a new account, and I continually receive an error 1T2MPZH when trying to connect my admin account.
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Good afternoon, Where in jira do I find the information for fields mapped to SLA Met metrics met? The fields would be: MTTD MTTA MTTR
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I'm trying to test the configuration of my Insight Discovery scanner with only 3 endpoints total: 2 servers and 1 laptop. The laptop has the agent installed, while the 2 servers are being connected t...
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We have a Jira Service Management project which we had some issued before and many Closed tickets have Resolution = Unresolved showing in the queue. To fix that, I created an automation rule to ...
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do two separate portals have to be created for the service desk and the jira board or can they be integrated?
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Hi, Hoping someone can assist with an issue I am having. I currently use automation for Jira to clone a service desk request, and we use an actor value to complete the clone. ...
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Dear community, Our use case: Client Support team acts as 1st line support. When it's needed it, they escalate issues to 2nd line support teams : Consulting Team, Infra Team, etc. And we have a 3rd...
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Hello A.C I recently set up another service desk for another team in my org. For service request issue type workflow, this team does not want to utilize the pending status. I have tri...
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I'm collecting ideas in Servicedesk that I want to create in Software in a specific project. What I can find now is, that you can only link the project, but it still has to be handled in both Servic...
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We are using an email listener in an inbox to create tickets in JSD cloud. When the ticket gets created ,the reporter is populated with the default reporter name we add during the set up of handler....
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I have multiple projects on Jira Cloud. In some of them I can restrict access to comments to certains roles. But not in some other projects and I cannot see how to enable that in these projects. A...
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Hi, We're trying to fill in in an Insight custom field, based on an outbound reference of an object selected in another Insight custom field. We have two object types AB...
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