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Jira Service Management
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Hi Guys how can i stop sla on holidays and outside working hours ? example all 23 april or between 27 october - 29 october
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Dear Members, Hope you doing good. Please look into it. Got help from @[deleted] last time :) trigger was working fine before but after minor tweaks it stop working even after rev...
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Hi, I have customers who send an email to the email that is linked with jira (for email ticket creation) but do not receive an email confirmation that their ticket has been created. No options have...
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Hi guys, I was wondering if there is any way to send an email notification to JSM portal customers when a new knowledge base article is added/published to a project they have visibility of. I didn'...
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E' possibile gestire l'oggetto in modo che i ticket non risultano doppi alla ricezione di una nuova mail? Ad esempio se ho già un ticket aperto con oggetto "123456" ma il cliente/collaboratore invia ...
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Hi all, About 2 months ago we setup an email address that is designed for us to send suspicious emails to. We have integrated this with Jira where Jira scans the inbox of this email address and ...
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Good Day, Will you please assist, since yesterday morning, no new tickets have been received and I can see that end users include the correct email support mailbox in the requests which they normall...
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even if I give him the jira service management access, I can't find him in the customer portal page (Neither active nor inactive)
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In any project created with the ITSM Project Template navigate to Project Settings > Fields and under the list of fields you'll come across this field. I could not find any relevant...
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Hi We had a problem with SLAs, not all issues that supposed to have SLA had them. We couldn't find a pattern for that but "Update" button for SLAs was still active. I've recreated the SLA and after ...
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We have both Jira Service Management Cloud and Jira Cloud. We are using the Jira Service Management Cloud for our client submitted issues. We have it setup that the client will sub...
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My Mail handler is returning this message "Creating issue" when I test mail handler but the issue is not creating on JIRA project. The user specified for default reported has the permissions, I have...
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Hi, I have this issue. Asked me to use advance search but I can't find it.
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I have setup JIRA SM to automatically create tickets when received by our Customer Support email (i.e., support@123.com). Some emails are emails from humans, some emails are auto-generated alerts fro...
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We have set permission to the group "all users from Google" for using tempo timesheets, and one of our users who was added recently hasn't been added to this group. On top of that, the "Gsuite" secti...
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We are trying to evaluate ProForma for use in our Cloud installation. On the configuration page, I have selected enabled Projects: Enable By Default, and enabled Performa for all of our projects. &...
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I have a long text field where a user will enter multiple people's names. Is there a way when a ticket is submitted that the system will parse the text field for matching names? RegEx comes to mind t...
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Is there any option for just the asset management feature for jsm cloud while still remaining on a standard subscription?
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Especially with the recent vulnerability in Insights, this question becomes more important - in Jira Service Management Data Center, if we are not using Insights Asset Management at all, how do we co...
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Hi, im trying to send a internal comment using de API rest of Jira service management. Actually i use a postman to send the request and its works for public comment, but not for internal comment, i u...
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Hi All, I have built recently a series of dashboards 'Created vs Done' based on 'project'. I would like to do now something based on 'filters', but from some reason i cannot get the same results. ...
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Hi there, Could you please advise how I can move all tickets from one component to another one? I want to delete the old one and move all its 1801 tickets to another existing component of the same p...
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I want to retrive all issue from the spesfic date until today , this is what I could able to do with JQL Resolved >= 2021-05-01 AND resolved <= now(). My question is how can I retrive a...
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Hi team, I recently have added the review stage in my current Jira workflow and wanting to include approvers to assign the review task to. I realized that I wasn't able to do it because I do not ha...
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Hello, We recently launched our Jira SM service desk... and yesterday, a user wrote to me saying he could not access a ticket (portal) link that was shared with him. He was listed in Request Partici...
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