Bidirectional linking of alerts between OpsGenie and JSM?

[Charlie Misonne]

Hi Community!

I have a JSM instance which comes with OpsGenie and a question about linking alerts with incidents:

In OpsGenie you can link an alert with an existing JSM incident.
In JSM you can link an incident with an existing OpsGenie alert.

When I perform one of both actions the link is not visible in the target tool. Is this expected?
I hoped the bidirectional link would be created automatically.

[Darryl Lee · Accepted solution]

Hi @Charlie Misonne ,

Unfortunately, this feature you described is not implemented yet.

I have added you to the existing feature request, OSPGENIE-100, please browse it and set yourself as a Watcher to stay tuned.

Thank you very much for your feedback in helping us improve.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

[Charlie Misonne]

Hi Darryl,

Thanks, I voted for the feature request.
I really hope the integration between both solutions will be improved more and more soon.

kind regards,
Charlie

[Darryl Lee]

Hi @Charlie Misonne ,

Thank you very much for voting for it and we totally understand how this means to your operations.

We will keep you posted on that feature request ticket.

Have a great day and we appreciate your feedback.

Kind regards,
Darryl Lee
Support Engineer, Atlassian

[Julian Xhokaxhiu]

Hello @Darryl Lee 

Is there an alternative we can do in the meantime for eg. on the "Customize issue fields" mask? I can't find any tag that would lead me to the OpsGenie alert link, but maybe it's just not visible in the UI although the tag is there. Can you please let us know if we can do this manually in the meantime by adding this info somewhere on a custom field of the ticket?

Thank you in advance,
Julian