Jira Service Management

There is a GUI bug in the SD portal that locks up the UI after about a minute or two. In other words, if it takes me more than a few mins to bang out the descriptions, then they end up losing everyth...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

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• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, When adding multiple attachments to Widget, it removed the old attachment and only keep one attachment which is the latest one.   how can i add multiple attaments to Widget. Is ...

• cloud
• jira-service-management
• jira-service-management-cloud
• widget

Hello everyone, I have a project, and this is connected to a Microsoft E-Mail for E-Mail Requests. We have now noticed that there are sometimes e-mails that do not generate a ticket. There are no ...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a board with 5 lists in it. I have automated creation of cards, movement of cards from 1 list to another, created buttons etc. I would like to enable movement of cards only when items in a c...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I was really hopeful with ProForma helping me create design presentable "forms" and then I learned it is no longer for JSM Cloud so now I am back to learning how to create forms and views for custome...

• atl-orange
• cloud
• jira-service-management
• jira-service-management-cloud

Hi all,   currently I have an issue opening and managing my Service Management projects in cloud. I´ve created several template queues as SM type, but when I open the projects settings, a few ...

• cloud
• jira-service-management
• jira-service-management-cloud

I have an Insight custom field on a Service Management request type, and after a workflow transition I want to change a value of an attribute of the object. I´m using then the "Set the value of an o...

• insight
• jira-service-management
• jira-service-management-server
• server

Hi , We use a app called "Email This Issue" in our service management.When an agent reply to a customer in the issue Activity->Comments section, in the activity section under email tab we can see...

• cloud
• jira-service-management
• jira-service-management-cloud

I need to pull all of our incident tickets, but I need to exclude the Opsgenie ones. I need to somehow exclude the Opsgenie reporter and include the rest. Seems like it should be easy, but I am not f...

• cloud
• jira-service-management
• jira-service-management-cloud

I have a form/page that I created in Confluence that I need employees to fill out and attach to a request within JSM. Is that possible? It doesn't look like it, but thought I would ask. The only work...

• attachment
• cloud
• confluence
• jira-service-management
• jira-service-management-cloud

I was playing with some settings earlier (I'm a very elementary Jira user). I'm not sure how I managed to do this, but on sub-task creation a duplicate screen of the regular issue creation screen is ...

• cloud
• jira-service-management
• jira-service-management-cloud

Our company uses JSM for internal purposes. We would also like to offer service through JSM for external clients. How do I make a project viewable or not viewable based on who is viewing our portal? ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,   I´m working in elasticsearch with the jira connector but I can´t see how add customfields when a issue is created. Thanks

• connector
• data-center
• elastic-search
• jira-service-management
• jira-service-management-server
• +1 more tag...

I am trying to understand the configurations and purpose/usage of Applications/Services between JIRA SM and Opsgenie. We do not have Premier service so we do not have a CMDB so to speak.  I und...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am setting up a Jira Service for a department and am trying to copy a Service created by a predecessor before me. How do I enable this dropdown menu in Internal notifications to allow admin...

• cloud
• jira-service-management
• jira-service-management-cloud

We are trying to use a rule in our existing email to able to manager create tiickets in Jira service management but the forwarding email is not allowed. How can we achieve this?

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, we are using JSM to communicate with customers and support via email. Problem sending messages with embedded content (* .JPG, * .doc, doesn't matter) Clients receive attachments stored on JIRA ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi community, I'm the site admin for our tenant and as a company we want to enable (smaller) teams to manage their own Jira service project, so the team-managed (nextgen) projects seem ideal to fit ...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to put the Insight custom field on the customer portal and that field should show only Insight objects related to the specific client. I don't know how to filter objects in that field dependin...

• cloud
• jira-service-management
• jira-service-management-cloud

Your request could not be created. Please check the fields have been correctly filled in. Introduce un valor para el campo obligatorio 'customfield_10005' Introduce un valor para el campo obligatorio...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello,   The "Resolution: set" under SLA definitions; can you explain exactly what this means?   Its not related to the status of resolved/completed is it?   Thanks.

• cloud
• jira-service-management
• jira-service-management-cloud

When creating a task for Jira Cloud through our Slack integration the reporter is standard the same person. How can we change this so that the reporter is the actual person creating the task. 

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi,   Is there a way of creating an automation that turns into a new custom field? I have one that turns into a label but I would like to know if its possible it turns into a field as labels u...

• cloud
• jira-service-management
• jira-service-management-cloud

Indeed, I have a lot of different JIRA projects, all of them are working properly in terms of alerts on slack except one. I compared it to the others but I don't see any difference. I would like to...