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Jira Service Management
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So, I have a project that will be shared across multiple teams. In an effort to minimize the chaos (we've thought through MANY different solutions, this is just one we're going to try), we're going t...
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After creating an issue in Jira Service Management (Cloud), I can add "Confluence Page Links" and "Web Links", but I would like to know the smart value of that field part. I think the format is {{iss...
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Hello, is there a way to show a personalized request type to a specific user in the helpdesk? I would like to display the issue type "priority" to a specific employee and only to her. Thanks and gre...
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the ticket has all those necessary labels and still it's not showing into the filter dashboard.
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Hi Community. Have 2 environments. Production & Sandbox. In the Prod i have created a CMDB for one of the projects. Can i transfer the above CMDB to the project that exists in the Sandbox env...
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Hi Community, We've a project A for Epics and Project B for Development stories. I'm trying to setup a rule to update the epic field when the story under epic got transition. So I used "Branc...
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Hi, MY code was working code with jira api 3.0.0.version. Now same code i m trying to pull the BUG. below is the code where it gives the error. JiraRestClient jiraRestClient = factory.create(jiraUr...
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Dear Community, Can I ask a quick question - Does there any limit to Automation Global rule in JIRA on Data Center Edition? Until now we're having only project scope rule but now we need to ...
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Hello, Is there any app that will make the ability to have transitions only for customers and users shared within Organizations? That transitions must be not accessible for agents. Thanks
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I would like to make the "Request a change" form automatically select a particular approvers group by default. How can we set defaults like these? In the "Agent view" section, I ca...
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Hello, I have created a Payment Request form (task) and added in a specific form I have created. I have hidden all the fields with preset values but kept the 'attachment' field visible. ...
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I need to direct emailed requests to the portal project and need some help I need it to create a service request and add the right component based on the summary text and base it on the...
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I received a report today that a user cannot see their own requests they created in the Customer Portal. I tested this myself and also experience the same behavior. We don't use Issue Security scheme...
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My Org is excited at the prospect of using Servicedesk Forms to guide ticket reporters with what we need to help. I'm having a hard time figuring out how to get that form input into a generalized fi...
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I am using JSM and i have hidden the summary field and set the default summary to "Comp Change Request". I have another field called "employee name" which is required to create the ticket. How do I g...
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I'm trying to understand the behavior of the following endpoint - GET /rest/api/3/user/search https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-user-search/#api-rest-api-3-user-...
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Dear Team, I have recently been added as a Project Administrator. However, I am unable view several options under the Project Settings. While I get an error "This project isn't available" when I cl...
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To start it off we're using the free version so I have no logs to view or troubleshoot with. We're only using this version with a single project and a single email processing agent that is atta...
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What is the relationship in Jira for the various dates Start date, end date and due date ? The name are self explonatary at first glance but how do they work in conjunction with the childs dat...
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Every work item in Jira has a "original estimate" which is basically the time that one needs to spend on a work item, This is work hand in hand with logged time and Remaining estimate = Origina...
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Anyone else using entity properties on users and can access it via automation? I have added properties to my user, but when I am trying to use it in an automation the properties comes back empty. The...
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We want to start out with a very basic configuration for our QS support email account where all messages filter through Jira using the "Simple ESM workflow for Jira Service Management" workflow: ...
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Hello, We are attempting to modify our workflow to force our techs to submit some sort of form or screen before escalating an issue to our engineering team. Our techs are using JSD and when our...
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I would like to use email requests to auto-generate tickets but half the emails we get do not need tickets. Is there a way to use a keyword (Jira) in the subject line to automate this process? If so,...
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We're using JSM for our internal IT Help Desk. Right now, customers (all internal employees) are being automatically created when they email requests in. If they go to the portal (through the ...
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Atlassian Community Events
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| 14 | |
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| 13 hours ago | ||
| yesterday | ||
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| Monday | ||
| September 9, 2025 11:40 AM PDT |