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Jira Service Management
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good morning All!! I have been recently notified by one of my users that he is not receiving emails sent by automation to a distribution list. I have reviewed the automation log of that rul...
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Hello. Do CVE-2021-44228 and CVE-2021-45046 vulnerabilities affect Jira Service Management versions 4.13? Thank you in advance.
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Hi, we're using Jira Service Management for all our IT support customers. We would like to use Jira as our main platform for communication about service requests etc. but we are running in to some p...
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Our users have the possibility to ask for rental devices by a service request. Users are able to move from "Waiting for Customers" to close, which is obiously a bad idea, because they can close the t...
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I hope I can explain the problem in an understandble way.. I created a couple of request forms for a certain amount of project. In one case there it is not possible to edit the form, because the rela...
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I have to done asset management through JSM but not able to find any thing regarding my requirement. I want to know is that possible to manage asset outside of the network using insight. If some empl...
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...xport.zip,objectSchemaId=9,objectSchemaName=Insight Schema,includeObjects=true,totalObjectsInExport=16142] 2021-12-17 09:51:44,926 [https-openssl-nio-443-exec-249] | Start getting not-taken export zip f...
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Hello guys, for some reason the user I added yesterday didnt get any invitation email. So I removed him and added him back but still he doesnt get an email. We also checked our licences there should...
875 views 2 0 Deleted user December 17, 2021 -
Hi, I have a question about the integration between my app and the Jira Service Desk. The idea is for the user to send a message via the contact form on my application and at the same time to open ...
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Within our current setup users with service desk customer role are able to access the customer portal, open issues, view them, place comments and share them. Members of an organization are tagged to ...
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I know you can report on the overall customer satisfaction, however, is there a way to either export or report on agent/ group base. For example i want to see all the service desk team custo...
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Hi All, Finally, we are approaching to buy the license. I have a question regarding license: Say we buy a license for Jira Service Management 100 agents 1 year and apply it to our application A (2...
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Hello Community! I needed some help with an automation. We are monitoring the updating of values in some fields so that the linked issues are changed as well. We save in the log action the field th...
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I have added and successfully verified my custom domain in the admin.atlassian portal. I now go to Settings > Emails. On the Email addresses tab, I click Add Email address. I then ente...
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Is it possible to provide Seamless sign-in to the customer portal using SSO? We currently set up SAML SSO with AzureAD and using the IdP initiated flow (myapps.microsoft.com/signin/{appid}) users ca...
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...hile others should remain private. Can the share settings be configured for public access on a per-request basis?
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I want to add the widget to a SaaS application built using Rails and Turbolinks but the script only fires once on initial page load. On consequent page loads the widget disappears. Please help.
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Guys, when I change the innodb_log_file_size=2G field in my.ini my sql does not go up. If I return the field to the default it goes up instantly. I'm installing MYSQL 5.7.36.1. Any tips?
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I am trying to set due dates on tasks created to 6 business days after an issue is created. In another question line for due dates, I found the below as an option where X is the number of days you wo...
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I Would like to set up some automation which would notify (via email) senior members of the team when a ticket has more than 10 comments on it. Could someone shine a light on this for me pleas...
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Hi, we want to conduct anonymous customer surveys on a Jira Service Management instance (cloud). That's why we have a portal that allows anonymous access. However, there's a field called "email...
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I was wondering if raising private requests in the "Share with" field be disabled/removed for Jira customers. We want to prevent a situation where customer will raise a private request instead of the...
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Hi, for now, our customers have 3 options in the 'request' view: "Created by me", "Organization name" and "All". In our case, Organisations' view is the same as 'All' view, so these lists are ...
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We have just moved from Standard to Premium Service as we use the Insight Asset Management App which will disappear in March. We previously used CVS to bulk import assets but we can’t see that on the...
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