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Jira Service Management
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Hi, Is there an option to make a group portal only accessible to people with a specific domain? Current situation: I have 3 portal groups with multiple request types on each of them. The thing ...
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Hi, I'm glad to see forms on JSM. I was wondering if anyone knew when Jira software users will be able to log tickets directly within Jira using the create button using the forms. Previously, ...
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Hi, We use Azure Active Directory to validate our users' credentials, therefore we need to use the "Continue with Microsoft" option (button) on our Jira SM (CLOUD) login page. The problem is that t...
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Dear all, * I have created some custom fields, such as: 1) "Insight Discovery object" 2) "Change caused?" * After a user submits a ticket via the web portal, the custom field doesn't appear by de...
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Hello, I just added our support mail to the custom email account under Email Request. However upon checking the email logs > Connectivity Log, it show empty data... and i'm when i tried sending a ...
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Hi, In Insight on Jira Service Management (Cloud) is it possible to Export an Object Schema? This appears to be possible on other versions of Jira Service Management (See this link -> https...
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Hi Folks, I'm looking to create a report indicating how much time is spent on tickets per service team member, per office for our monthly reporting. Set up is 3 team members (me & two others) l...
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Greetings Atlassian Community, I've got a weird one here, and I added an Approvers field to a request type. Approvers field populate just fine if the ticket is created through the customer portal. ...
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Hi there, I am using JSM as an admin. When encountering workflow configurations, Atlassian default workflows should be the first consideration for me. However, the transitions of the JSM default wor...
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I'm trying to take a value from a free form text field (single line) and populate a drop down field based on what the user typed in. However, there are 100+ different options, so I was trying to use...
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We have our Success Managers submitting tickets via a Jira form. Right now, they are able to see all of their issues, but not other issues submitted by the rest of the team. Is there a way to give th...
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I am new to Jira Service Management. I am test setting up a project. I just can't figure out how I can set up fields for specific issue type? Thanks.
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Looking to open the issue collector from a URL vs the preconfigured buttons. Would love to know if there's a way to do this. Thank you in advance, Olga
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Hi there, I need a URL to serve as Jira Issue Collector trigger and not the Feedback Button. Is there a way to do this? Please help. Thank you in advance. Olga
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Hi, there is a difficulty, we use a project in JSM, to send correspondence to email addresses of clients and related departments, as a domain for sending email, we use the domain directly from Jira S...
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I am having some issues figuring out why when users create issues via email they are not being mapped to the correct fields in JIRA and coming into the system looking like this: I have c...
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I am trying to set up a distribuiton list with a team managed project. The problem is that JIRA requires you to log in to set this up. Unfortunately there is no mailbox behind the distribution list. ...
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Hello everyone, in our tickets we have fields with "location" and I would like to add GPS coordination fields. The problem is that filling manualy GPS coordinations is time consuming, so what ...
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Hi Guys, I would like to make use of message field in order to create different section in Jira Service Management, it works very well in software kind of projects, however, the same field is not he...
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There is a help article specifically for this, and it says to click an X that pops up when the field is selected, but on my screen there is NO X. There is a weird barely visible oval under the ...
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After upgrading from JSD 3.10 to JSM 4.20.3, in the ticket view a new module appeared: Service project request Is it possible to hide it ? What is the name of the module ? Thank you
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I have Jira Cloud, Confluence, and free service management but we are thinking of upgrading the service management. Does Atlassian have someone to help or is this all on the community and on our own ...
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Hi There, after upgrading from internal DB to MySQL we experienced problems importing the backup, but did manage in the end. All our old tickets (incl. attachments) are in the system, and w...
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Spanish-------------------------------------------------------------------------------- Hola buen día estimados Recientemente he estado usando JMS por su interfaz amigable. He estado realizando au...
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I am trying to enforce a standard naming convention on JSM tickets and so I have the ticket summary hidden and populated with a default text. At the time of creation, you are required to fill out the...
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