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- Questions
Jira Service Management
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I would like to use an automation to send people a slack message when they have not responded recently (>24h?) to a Jira comment in which they are @ mentioned. I currently have several a...
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Hello Team I am creating a form that department heads will fill out requesting that remote users to come to the home office...this will allow HR to track when the remote users can request expenses. ...
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OK, this must be Monday. I am completely stumped. I want to use a JSM project to create Epics in Jira Software projects as a demo. I've set up a Request type and Automation But...
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If i use the automatic reminder button in a ticket to remind me to contact a customer regarding a ticket, a reminder is created (see picture below). For the example below, I clicked the "Tomorr...
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We are already using Jira Server with a planned migration to Jira Cloud later this year. Before this happens we are also looking to implement Jira Service Management as a support ticketing system, I ...
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The user could not successfully log in to the customer portal even after I reset the password multiple times. Since the user did not have any requests, I deleted her account. Now she cann...
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Hi, We use Service management Cloud to handle tickets and use time to first response to measure our tickets. I have created a Priority triage with JIRA automation to help set our priorities w...
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I have integrated Opsgenie with JSM, so when I create an incident in Opsgenie two alarms are created, one of these alarms is captured in JSM, how can I capture the name of the service that is being a...
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I have created a customer request form in the service portal with three different single user picker fields. Every time a user (administrator as well as customer test user) enters the form (same in M...
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When we onboard new users I would like to provide them access to the ITSM-portal via Azure AD. It is not clear to me if there are license costs. I was told this would cost $4 per user. We have two ...
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I have a massive incident and I would like to group the tickets in only one ticket. So I can work the incident from a single ticket. How it can be done in other ITSM tools Thxs.
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Hi all, I have a Jira Data Center licence, and I need to know if when I create a new Jira Project, it can automatically generate/create a defined issue type? For example a task for which I have al...
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Hi, I'm trying to use JIRA automation to copy a comment from a child ticket to it's parent within another project based on the reporter of the child ticket being tagged in the trigger commen...
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Hello, I would like to use automation to assign the tickets base on the group of issue on client portal but I could not find the variable/key to do so. Do you have any idea or an altenative solutio...
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I checked an issue in one of my queues and deleted it, but something went wrong. The entire queue was deleted. Now I can't get it undone. It was the main queue for most recent changes for all our te...
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Hello everyone, I have some struggle with the Jira permissions right now. We invited a new agent to our Jira Service Management Project and added him to a custom project role. The project role...
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Currently when I set up a project .. it seems all my users can see every project, even if they are not specifically invited to it. Is it possible to only allow users to see the projects they are invi...
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I've recently signed up to try out Service Management, and I'm struggling with approvals. I've been reading other questions/answers around it but haven't quite grasped something. I have a requ...
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I recently registered for the JIRA cloud service with the following products: - Jira Software - Jira Service Management I used to use Insight a few years ago for my previous JIRA access, I have he...
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I'm using Jira Service Desk, and would like to copy the default request types so that I can make minor modifications instead of having the build it from scratch. Is this possible? I can't find a but...
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Hello, I am building a workflow to where every time a sub-task is closed, a new one is created via automation. Each sub-task has info that I would like filled out by the person assigned...
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Hello, I am trying to create a rule that when a sub-task is closed, a new sub-task is generated. I want the new sub-task to be housed in the same parent issue as the trigger sub-task. ...
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Dears, Please need your support as i am new to JSM. I need to customize the service request page for P i need to rename Priority and for T i need to rename TYPE. Thanks
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Hello, Just started trying Jira out, but i have a problem, My friend that i invited to the board, cannot be selected to be an assignee to an issue, but i can assign him as a reporter somehow si...
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Hi, The goal is to modify existing JIRA Service project. Take over issue types, request types and workflows from another JIRA Service project. What is the recommended sequence of actions (road map)?
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