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Jira Service Management
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1. created custom field 2. added the screen to it 3. modified my chosen request type to include new custom field 4. now it shows in all request types, but i only want it in 1 request type. 5. onl...
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Is it possible to create a single workflow with multiple View screens depending on the issue status?
Hello Jira community members, I would like to know if Is it possible to create a single workflow with multiple View screens depending on the issue status. So I am creating a Software pro...
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Hi, Jira Service Desk sends mail to Approvers without Approval Buttons. "Approval Required" is activated and Approval Buttons are added in the content. When I test it with "Send me a test ma...
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Hi, we are using Jira Service Management. A customer of us, tried to attach a .eml file to the ticket via email. In the agent view we saw an error message in the comment, that .eml files are inval...
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Hello everyone! I have a workflow with some transition and many types of queries for this WF. But I want to hide the transition for some request type. How can i do this? Maybe i can use "Custom sc...
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Hi, when I try to invite users to https://lletter.atlassian.net/ with an email that ends in letter.net (xxxx@lletter.net) for example, verification emails never arrive in their respective inboxes. It...
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My company just started to use JSM and main goal for the first iteration is to start collecting and tickets which our clients send to our support email. Our obvious setup includes email channel as a...
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I'm using approval feature in my status and source is Insight custom field. When I change the user in this customfield, approver user doesn't change. I can't change this through Groovy because this p...
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HI, we have customers accessing our service desk via the customer portal. We need to allow specific portal customers access to JIRA software as well as we use JIRA Software to track project related ...
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Is it possible too embed a google sheet in the customer portal, where users submit tickets. So, instead of filling in the description they can fill out a formatted sheet?
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Hi Community, I have recently learnt about automations, and was wandering if I could get some guidance. Our company uses Power Apps Canvas to fill out a form, and Power Apps Automate to send it to ...
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We don't have a proxy or load balancer. We set the session timeout to 900. We are receiving the message: "Error: The security token was missing or invalid. Try refreshing the ...
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We currently use an O365 mailbox as our helpdesk, so a couple people have access to that mailbox in their Outlook. When I connect that custom email address to my Service Desk project, what will happe...
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Our organization uses Jira server and within Jira Service Management we frequently move issues between our various projects. Is there a way to reset the business hour to acknowledgement SLA when the ...
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Is there a way a voicemail can be transcribed and then entered as a ticket?
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HI We have a number of 'dead' tickets that we need to close but do not want to notify the reporter? I would like to do this ticket by ticket and not in bulk if possible. Any ideas please? T...
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Dear Community, I need to write a JQL that would give me the results of all the tickets created between Mon 05:30 AM IST till Next Mon 05:30 AM IST. For this I wrote -> created &g...
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When setting up notifications in the notification schema, the single email address does not work. I want an email to be sent to my team when a ticket is submitted to my team's project.
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Is there an example about this article > https://developer.atlassian.com/cloud/insight/imports/workflow/ I think it is too hard for standart admin user.
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Hello together, I use Forms to create forms for our Jira Service Management and then provide the forms to our customers. In one form I use two date pickers from the Forms Fields (checkScreenshot) ...
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Hey guys. I have a text field in the Custom form Extension of which I do two validations: 01. Required; 02. Minimum of 5 characters. However, users are filling in with blanks. Would it b...
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Hi all, Our customers use our software (cloud) to handle their contractors. Accessing our platform is done with a user login and password (obvious :-) ). For handling questions our Customer C...
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Hi, I'm wondering if it's possible to create an IF condition within Automation that creates a subtask only if a specific field contains a persons name based on a list of names that is inputted into ...
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Can't open service desk portal after changed the JIRA base URL(changed domain name). open service desk portal is blank page which didn't display any info.
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Hello, I'm interested to learn whether there is a possibility to integrate FreshService with Jira Software. Background: Is it possible that for tickets in Fresh Service an issue in Jira Sof...
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