Community resources
Community resources
Community resources
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Jira Service Management
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Hi! I am building a client intake Form (app ProForma lite) plus using custom Jira fields in the portal UI. I have two questions: 1. The client would like a drop-down (lookup) field to house 2...
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Buenos días! Quiero saber si alguien tuvo el mismo problema. Al estar parametrizando un formulario dinámico, cuando quiero vincular un campo ya creado en Jira, no me lo muestra como opción en el desp...
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Hi, We recently noticed an issue with JSM fields on customer portal screen that order is being changed after the cloud migration, the fields are in random order, not same as on server. Does anyone h...
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Hello, I would like to change the structure of my reports but I cannot move them. How can I achieve it? I´m the project admin if it´s about rights
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When i go to my JSM, click on Reports, Create a new Report, then add a Series, it opens up the "Edit a Series" popup. Within the popup, i have the option of adding JQL (advanced / Basic). This worke...
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Looking for Plugin which can show the graph or pie chat of tickets created in different categories .
Hi guys, Is there any Plugin which can show the graph or pie chat of number /count of tickets created with respect to there different categories like tickets created from different location or...
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Good morning community, I request your help to know how to retrieve data from a web hub. I am sending a JSON for an external application to rotate in order to return a data in case of a link ...
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I'm looking for a way to see month-to-month reporting on number of tickets processed by our Team, possibly using the two-dimensional filter statistics: eg: X-Axis: Month (eg: Jan-22, ...
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Hi I created a simple service desk for handling customer tickets. I was testing it with an old email address of mine. That happened to have an SSO (Google) based account at Atlassian that i do not u...
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Pessoal, estou com dificuldade em uma automatização ao finalizar uma questão, imputar a pessoa que já está no sistema de usuário, ele sempre não pode conectar, ele sempre pode ligar, substituir o usu...
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Hi all, I have two portals which are open and can be accessed by anyone and no accounts are required. I want my projects to be like this: - Customers for project A can create tickets per portal or...
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Many service desk platform on different domains use this new UI of editor. I cannot use old way !image-1.png! to insert image as embedded to comment of case. Other words, no option to import images ...
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The email handler for a jira service desk project stopped authenticating so I deleted it. Now, it appears that when you reply to an email sent from jira it goes to the generic email address that Jira...
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I have a Jira Project which our department uses. There are lots of different issue types available. All current members of the department are able to browse the existing issue types. We n...
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I want to know if it's possible that you send a service request from a email buzon. So the service request automatically is generated by Jira Service Mnagement.
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I have created a few custom fields and associated them with a screen. When I go to the request type to add them, they do not show. Is there a limit? I created custom fields in the past an...
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Hi all, I'm currently working on attempting to exclude certain resolution options from one project instance but still have the resolution values appear in other projects. After investigating, ...
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We would like to be able to change the message text LEARN MORE ABOUT. Is that possible??? I've searched articles but haven't found anything specific to this. Thanks
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Can someone please send me an email address of who I contact about getting the Development Tools permission added to my account?
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So out of box insight for cloud insight does not have any bi-direction cross object attribute sharing, therefore this cannot be used as a true relational database. These relationships are super i...
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I'm have to create a Jira request for the custom fields? How do I get the custom field values in backend in getter and setter? "fieldId":"customfield_10600", "fieldId":"customfield_11318", Eg :&nbs...
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How do i create a priority order with linked issues so when one is completed it triggers another - So issue A must be Done before issue B is sent to the recipient or shows in there board.
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How do you make an edit in a issue description and it populate same in a linked issue with Automatio
How do you make an edit in a issue description and it populate same in a linked issue with Automation - the flow i need to create. I have tried many version.
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Hello, We are setting up a JMS project to manage a TMA client project. We set up the requests to be sent via email. However, each email ceates a ne request on our end. Even if the cleint just...
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Hi, Have a very odd problem setting the correct spelling for a work category. This is via work categories>Service Requests>Audio Visual Problems... For an unknown reason the spelling of Audi...
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| January 24, 2025 4:31 AM PST | ||
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