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Jira Service Management
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Can I have two email addresses associated with one jira service desk project?
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I see an approvals option in our project workflow but when I make a copy of the workflow, to change things around, that option is not there. How do I add that to the copied workflow?
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Dear Jira Service Desk users, administrators, experts, ..., As a newbee, I have a structural question regarding the way we should use the concept of Project in Jira Service Desk. The problem we are...
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I'm trying to create request via Service Desk API. But i can't add request participant. This is part of my code: Set<String> requestParticipants = ... // set of jira usernames static C...
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Hi, we have three portals on our service desk. xxx.atlassian.net/servicedesk/customer/portal/1 xxx.atlassian.net/servicedesk/customer/portal/2 xxx.atlassian.net/servicedesk/customer/portal/3 Port...
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I am trying to use Oauth 2.0 but I have not had any results, I would like you to show me how to do it, previously I had made the integration using oath1.0 but since it will be deprecated very soon I...
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Hi, Does any of the community have problems with accessing the SLA Panel from the kleint's side in Jira? This morning I noticed this message: "Not authorised to view SLA Panel" I checked in severa...
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There are a couple of functions that we'd like to implement in JSM (Cloud), but they don't seem to be available in a native format. Does anyone have any suggestions for work-arounds or add-ons that t...
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Hello, today the security vulnerability in Apache Log 4j was announced. After checking all our systems the Jira Core Server a plugin is affected. See log: "D:\00_System\Atla...
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Hello, We have several SIL scripts to verify some field before closing a jira ticket. For exemple, this script below verifies that the "Entity" custom field is not set to a default value na...
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Criei uma automação para fechar os chamados que estão sem resposta a mais de dois dias, e a automação é executada e o status muda para cancelado, mais o item ainda continua em minha tela como se esti...
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Hello. Today we have a simple setup with two different teampriority ques (New issue and Done) When an issue was set to status "Done" it would change que from New issues to Done by itself. ...
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Are Cloud instances affected? Our Security team is currently investigating the impact of the Log4j remote code execution vulnerability (CVE-2021-44228) and determining any possible impacts. &...
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Hello Jira, we created ticket on jira service management by API. There is an automation when issue created then get alert users . but the user added to participants all issue automatically.  ...
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...axHttpHeaderSize="8192" SSLEnabled="true" maxThreads="150" minSpareThreads="25" connectionTimeout="20000" enableLookups="false" disableUploadTimeout="true" acceptCount="100" s...
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cannot login with my admin user after disk extension. web interface just reloads after submitting login credentials!
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When we click on apps ( charts and reports ) it gives us error that is "something went wrong" Attaching screenshot for reference
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We are trying to embedded the status pop up on salesforce but we are facing some trouble on it (SPSP-23767) We have built a code and there seems to be an error. We are trying to embed the s...
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Hello, I need help on showing the request type. It may have already been answered in the community but I may have trouble in actually finding what I need. Basically I want to show some fields when I...
1,556 views 2 0 Deleted user December 12, 2021 -
I was trying to extract out SLA/TAT information from DB. But it seems that no such info is installed in DB. I was also curious with how SLA being calculated from JIRA ends since we having this issue ...
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I was trying to extract out SLA/TAT information from DB. But it seems that no such info is installed in DB. I was also curious with how SLA being calculated from JIRA ends since we having this issue ...
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Hi guys, I've been searching and troubleshooting these for a month now, I think I've tried everything I see here. If you can share a fix please, we have an email alias associated to...
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My team and I have a service desk but we need to pause the service probably for a few months (we are not sure), is there a possibility to pause it? I tried this: https://community.atlassian.com/...
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Hi, Can I import Service Management tickets to the Jira Work Management board? we want to use the Jira service management for potential leads, as well as customer support, but our sales team compla...
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Liebe Community, ich möchte in JSM ein Anfrageformular gestalten und befürchte, dass die Felder nicht so definiert werden können, wie ich es benötige. Vielleicht habe ich etwas übersehen oder es fäl...
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