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Jira Service Management
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We have an ERP for internal purpose. We would like to ingrate it with Jira. Please let us know the possibility
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We have Jira Service Management Portal, which is used by external and internal customers (who are part of our company - same domain). Is there a way to track internal customers, I mean creating an in...
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I'm trying to see how on my service desk login screen, how I can add a note, that if you cannot login, to contact the JIRA administrators, where it will bring up a screen for them to submit an email ...
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Hello - I'm having trouble figuring out how to setup 2 new fields that are linked on a ticket. One is a Status and would be the Sub status that would be linked to the status. For example: If y...
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Hi, all I have three different custom fields: Customers(select list), Customers Market Area Mapping (Select List (cascading)), Market Area(select list). I need to make an automat...
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How do I configure for multi-company or multi-locations assets management?
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if someone from @company1 emails support, I would like it to automatically assign to an organization company1
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When a ticket is raised either manually or as part of an email request, the organisation is not included even though the customers have been added to specific organization's
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I have removed the ITSM Sample project from our JIRA SM Cloud instance by trashing the project. However, in the Reporter field of issues of 2 other service project, the reporters of the ITSM Sample p...
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Hi All, I'm using insight to store contracts for my procurement team. I've made an automation that checks the 'review ticket creation date' stored in insight, and if it's today, create a review tic...
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Hello Team, Is it possible to create a rule that deletes an existing form in a ticket when the value of a field changes (for example the status changes value); Thanks for help
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I did a big mistake, I deleted queues from our service project, is there any way to restore deleted queues ? arf :(
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Is there a way to send a jira teams discussion to an already existing jira ticket? I see you can create one from teams but not send to one.
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When service desk agents try to use the @mention functionality in a comment, the list of proposed users consists of only the reporter, assignee and other agents. I've checked the Browser Users permis...
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Involve your clients in the work process without any need to open Jira. For example, get customer feedback from Email or allow users to edit issues without leaving their inboxes. Do this through Jira...
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Hi Community! I have a JSM instance which comes with OpsGenie and a question about linking alerts with incidents: In OpsGenie you can link an alert with an existing JSM incident. In JSM you can ...
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Hello, ist it possible that the Links, in our case Links to articles will be open in the same window (or tab). It seams that all links added will be open in blank windows. "Links [name|http:/...
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Hello, We currently experiment with an object sheme (JSON import) using two object types A and B. As far as I understand it is possible to restrict user access and visibility based on the object t...
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We created our own workflow from scratch. We used the status "Fertig" (German for "done") but somehow the status does not work with the filter. As soon as our clients use the filter to only see the "...
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Hi! I have a problem to change license key to our on premise Jira Software and Jira Service Management. The orcess that normally take a second or so now get stuck with a toggling gif-bar in the GU...
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I have 2 rule with same trigger "Issue created." I want to that; 1. Add label in first rule 2. Check label in this rule. I checked "Check to allow other rule actions to trigger this rule. Only en...
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Hi everyone, I have received a request to see if we can have all request participants shown in the To/CC fields of an outgoing email, instead of how JSM does it by default where it sends the r...
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I am trying to import csv data and some of the fields are data from objects registered to other type Example: Usuario;Nombre;email;licencia 85617;Mónica Molina Ordinas;monica.molina@avoristravel.c...
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Hi Everyone, I would like to inform that we have released the "Approval Required Trigger" trigger in A4J (automation). Now automation rules in Jira Service Management can be triggered when an issue...
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Hi Guys, i want to know. is it possible to integrate cost tracker with JSM ? Ex : in JSM we have Asset Management for user to request a laptop, when the ticket closed. the budget in cost tracker is...
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| User | Count |
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| 30 | |
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| 4 |
| Subject | Author | Posted |
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| 25m ago | ||
| 2 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |