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Jira Service Management
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Hi all, I have been testing Jira Service Management v4.21.1 but the version I have been supplied with to install in production is v4.20.5 which is the LTS version. I notice in v4.21.1 it has the ...
249 views 0 0 Deleted user February 9, 2022 -
Jira Service Management is configured to create tickets based on customer emails. As staff email in helpdesk issues, I would like to configure an automated email reply that sends an email each ...
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I have an issue as I am replacing the out-of-the-box service desk we have with a new project (for extra customization). When I am migrating the old issues to the new I have an issue with our SLA's...
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We are starting to develop some HR Forms and the first one we are working on is the Offboarding process. When someone submits the form and HR accepts the submission, it needs to go through an ...
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I have created an organization and added the "customers". the goal is to be able to have all members of the organization be able to view the tickets that were entered by any of the members of the org...
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Every time we re-open Insight to check information on our asset, we have to reconfigure the visible columns for that Object Type. Insight seems to always just show the 6 first columns. There are ot...
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I want to create a report that does the following 1. Number of Service Desk tickets by Organization 2. Contains ticket count 3. Contain Time Tracking data (we do use the time tracker per ticket) ...
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We have customers who use Jira internally. We use JSM for our service portal. When those customers go to sign into our portal, they are redirected to a SSO and then end up on their own Jira sites. Ar...
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Hello! Jira adding http://domain.ru/http//domain.ru after SSO authorisation. I’m using Microsoft Azure Active Directory single sign-on for JIRA what does it mean? Is it on jira side or Azure?
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Hello , We want to remove the Personal Access Token Link from the Profil page in the customer portal. We Like to User Scriptrunner. Is there a documentation or simple way to Archive t...
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I want to create a service management project so I can create customer request forms, but I want to keep the project hidden from the Help Desk site and they seem to automatically pop up there when th...
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1. Is it possible to use/configure our existing portal which is used for submitting tickets to Project CISD to drop tickets into a completely different Project? 2. Is it also possible to add...
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Hi all When email requests come in, the Request Type = Email. Our Service Desk Agents don't always change this, so I need a way to ensure that the Status can't move beyond 'Triage' when the request ...
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Does anyone know how to actually contact someone from Atlassian about questions or assistance? I'm in the unenviable position of starting new with an organization where the person who did the set up ...
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How can I measure how many tickets were closed within 5 hours of opening via Jira dashboards? I looked at this link https://confluence.atlassian.com/jsbr/pesquisa-avancada-referencia-de-campos-...
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Good Day All Hoping you can help, our jira instance has grown to the point we need to look into changing our support structure. Currently we have about 15 users who are part time jira admins. They...
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Hi All, Im looking for a simple change calendar to add into our Service Management Project, to allow me to log future tasks in so the whole team have visibility. (quarterly work, change reques...
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I've noticed that after installing JSM, almost always I have duplicate things automatically created - custom fields, resolutions and/or statuses. Is that a bug? How can I avoid this? Example...
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When a customer lodges a request via the JSD portal they are marked as the originator and JSD auto sends emails to them as we respond to the issue. But customers also contact us via email and phone ...
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Hello all , I am looking for a way to automate our hiring process and for that purpose I was wondering if it is possible to set up some kind of automation where in the service desk customer portal ,...
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Hi All, Can anyone please advise if it is possible to currently migrate Jira service management cloud projects from one cloud site organization to another cloud site organization . ...
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Hello, We have a field with 3 values, where 2 values can be updated by any logged in user and the remaining value can only be updated by the jira-administrators. Lets say the values are Yes ,...
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Hello, The workflow of the project service set up in my company ends with the status "Resolved" or "Cancelled" However I need to make it possible to re-open these tickets. But impossible via the Wo...
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1. created custom field 2. added the screen to it 3. modified my chosen request type to include new custom field 4. now it shows in all request types, but i only want it in 1 request type. 5. onl...
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Is it possible to create a single workflow with multiple View screens depending on the issue status?
Hello Jira community members, I would like to know if Is it possible to create a single workflow with multiple View screens depending on the issue status. So I am creating a Software pro...
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