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Jira Service Management
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I have a gadget with many pages full of requests (38 pages) and whenever I refresh my dashboard it displays page 9 and I have to click my way to page 1. How do I get the gadget to display page 1 by d...
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Hey! Whenever I create a new custom field it is usually only needed for one or two Request Types but it appears in all existing Request Types in the "Context Fields" area and absolutely clutters the...
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Hey! I have an Insight trigger (Updated) and then action Send web Request. I would like to have a user condition before sending the request. I would like NOT to proceed with sending the reque...
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JSM | Automation | Auto approval is not working. It says that the status is SUCCESS but the person who supposed to approved the request is not added on the approver.
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Currently the CSAT only gets sent out when the status transitions to completed. I've looked through the documentation and they should be sent out whenever the ticket is moved into a resolved status, ...
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I am trying to delve deeper into workflows. My current goal is to create a workflow that allows customer change status on their raised requests at certain points. I started simple and created new wor...
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HI, I want to customize the content on the email invite for the new agents/users. How do I go about it?
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Hello, our company is facing some difficulties with formatting used in automation. Right now I am working on sending content of the last comment added to the issue. I am able to acqui...
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Hello! I keep receiving emails that I invited other users in Jira while I did not do these requests.
I did not do the requests and I keep having notifications that the admin declined my request. Is it a bug? I did not request such an invitation to other users why does it appear like that?
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Hello Could we somehow make Insight object inactive? For example, we have some device that is out of order and we need to make it inactive. Deleting it is not an option, because some tasks m...
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Hello Could I somehow change an object type for a specific object in Insight? For example, we have a monitor for PC and we want to give this monitor to another user, with another PC. We set each us...
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Hello, I am setting up a new Jira Service Desk (Cloud) with Automations. I created an automation that transitions an issue to "waiting for response" as soon as an agent comments the issue (visible ...
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If I set up the system so Customers have to be registered by Admin or Agents, is it possible to block anyone loging in with a Agent only access to view the full list of customers in the "Customer" se...
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I want to upgrade jira service desk v4.5.5 to jira service management v4.21.0 ，Since my environment cannot be directly connected to the Internet ，so which span versions do I need to upgrade to ...
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Looking for help with automation. If a ticket is linked using duplicate and duplicate by. If the Duplicate ticket is Resolved, I want the duplicated by ticket to also automatically resolve with a n...
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Hi, Wondering if its possible to change the 'from' email address or rather, how its identified. For example, ' Jira Service Management Widget ' or ' Automation for Jira ' I'm see...
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when the resolution status is canceled we don't want to send a customer survey? Is this possible and how to enable it?
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Is there a way to report on average response time as a whole and on a group level?
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How do I report on First call resolution? Meaning how do I report on a ticket getting closed without a follow-up from the user or agent. An example ticket might be, Customer calls up to adv...
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Hi guys, I am having trouble figuring out why I am not able to transition these bugs so they are not appearing in my Open Issues filter. When I checked my own permissions everything looks correct an...
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...ike it is not working for me: <a class="sc-eXEjpC bJcbJv" href="mailto:larii_lh@yahoo.com" title="mailto:larii_lh@yahoo.com" data-renderer-mark="true">larii_lh@yahoo.com</a> &n...
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Hi I need a task created in Jira every year on Dec 1 How do I automate that? I can select every 12 months but I can't select the start date. Any ideas? Thanks Wendy
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I am using JSM Cloud, and under systems/mail/Incoming mail. I have my O365 mail server added/authenticated etc. Mail handler has a single line item titled "New issues add Comments for existing i...
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I have Approvals field (system field) added to my issue and request types and it appears under Context Fields in Agent View configuration setup. However, the field will not show up in the actual issu...
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Hello, Recently, we've tried to embed a project widget onto our site. We've turned on the functionality to allow customers to search the linked Confluence KB to the project the widget is turned on f...
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