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Community resources
Community resources
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Jira Service Management
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Hi All, I am a PM in JSM team and wanted to understand more on getting incident communication work seamlessly in/with the product. Would like to get your inputs here and through this survey below. ...
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Hello, I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously...
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We have an internal app that we had configured with the Jira Service Desk widget to help the users log any issues that they encounter, however, about a week or so ago, we noticed that the widget is n...
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Hi Atlassian community, I am trying to setup the custom domain and Jira verified all the DNS records for that domain but it is not verifying the SPF record. I have tested the SPF record using MXtoo...
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Hi I tried to create an automation rule for the priority field of the ticket. Only admin can change priority, but it not actually work. What I am doing wrong? Trigger: When: Value changes for &...
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Hello, I am having issues adding 4 people as customers to my service project. They are deactivated Jira software users. When I try to add them I get an error saying the email is wrong. They ...
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I know the subscription for Jira Service Desk is based on the number of agents, the number or customers doesn't matter. If I link a Confluence Space to a Service Desk project, how will that impact my...
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Hi there, How do we create a JSM Request that is Activated from an Email from a Non-Atlassian Product? For example, we want x request type to be created and sent to a project when x trigger is made...
768 views 5 0 Deleted user May 9, 2022 -
Can a Jira issue be created via a form / teams ? The documentation states only on Jira cloud. https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/ Are the...
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I would like to use an automation to send people a slack message when they have not responded recently (>24h?) to a Jira comment in which they are @ mentioned. I currently have several a...
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Hello Team I am creating a form that department heads will fill out requesting that remote users to come to the home office...this will allow HR to track when the remote users can request expenses. ...
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OK, this must be Monday. I am completely stumped. I want to use a JSM project to create Epics in Jira Software projects as a demo. I've set up a Request type and Automation But...
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If i use the automatic reminder button in a ticket to remind me to contact a customer regarding a ticket, a reminder is created (see picture below). For the example below, I clicked the "Tomorr...
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We are already using Jira Server with a planned migration to Jira Cloud later this year. Before this happens we are also looking to implement Jira Service Management as a support ticketing system, I ...
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The user could not successfully log in to the customer portal even after I reset the password multiple times. Since the user did not have any requests, I deleted her account. Now she cann...
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Hi, We use Service management Cloud to handle tickets and use time to first response to measure our tickets. I have created a Priority triage with JIRA automation to help set our priorities w...
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I have integrated Opsgenie with JSM, so when I create an incident in Opsgenie two alarms are created, one of these alarms is captured in JSM, how can I capture the name of the service that is being a...
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I have created a customer request form in the service portal with three different single user picker fields. Every time a user (administrator as well as customer test user) enters the form (same in M...
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When we onboard new users I would like to provide them access to the ITSM-portal via Azure AD. It is not clear to me if there are license costs. I was told this would cost $4 per user. We have two ...
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I have a massive incident and I would like to group the tickets in only one ticket. So I can work the incident from a single ticket. How it can be done in other ITSM tools Thxs.
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Hi all, I have a Jira Data Center licence, and I need to know if when I create a new Jira Project, it can automatically generate/create a defined issue type? For example a task for which I have al...
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Hi, I'm trying to use JIRA automation to copy a comment from a child ticket to it's parent within another project based on the reporter of the child ticket being tagged in the trigger commen...
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Hello, I would like to use automation to assign the tickets base on the group of issue on client portal but I could not find the variable/key to do so. Do you have any idea or an altenative solutio...
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I checked an issue in one of my queues and deleted it, but something went wrong. The entire queue was deleted. Now I can't get it undone. It was the main queue for most recent changes for all our te...
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Hello everyone, I have some struggle with the Jira permissions right now. We invited a new agent to our Jira Service Management Project and added him to a custom project role. The project role...
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