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Jira Service Management
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Hello, I am setting up a Jira Service for a department and am trying to copy a Service created by a predecessor before me. How do I enable this dropdown menu in Internal notifications to allow admin...
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Our JSM subscription is expiring soon and we haven't yet been able to complete a renewal through our reseller/Atlassian. Is there a grace period where we can continue to work on the renewal pro...
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Guys, I'm trying to create reports by fetching information from Atlassian Access users and groups, for example: Number of groups created per day; Number of users created per day; Number of access...
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When I go onto the Jira portal to enter a ticket and enter in "quality" into the search box I get two returns(two articles), but when I instead start a ticket and enter "quality" in the Summary box I...
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I have added 10 customers for a jira service management project. Whenever one of those 10 customers create issues ,I want the jira ticket to be opened by assigning tat customer as "repor...
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I have deleted demo project but i see customers like demo.invalid. Also , some of the customers that I deleted of my project is also showing up. How to make sure all those customers are not shown &n...
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I found the article that seems to be Cloud specific and haven't found the same instructions for the Server version to allow customers to select an approver. Please help!
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I am trying to come up with a solution for a "Real estate" schema I want to have a schema containing 4 types of objects City Building (with the City object attribute) Floor (with the Building obj...
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Hello Jira Team, we are currently starting experimenting with Jira as our main managment and service desk system. With our current workflow we would like to achieve moving tickets fro...
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Hello Jira Team, we are currently starting experimenting with Jira as our main managment and service desk system. With our current workflow we would like to achieve moving tickets fro...
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I'm reading the help article below. It says service projects have preset automation rules out of the box. My service management project does not have any rules. https://confluence.atlassian.co...
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I'm testing our new help desk project. As a customer in the portal, I can share the issue with my organization or a user within the organization. However, I don't see a way to unshare. Is this an op...
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Hi all! I'm having a problem in my service desk project. The incidents are created with a specific priority value depending on the request type and a few days ago it stopped working. Jira is n...
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Hello, We are facing a problem with the connection between proforma fields and jira fields. We are developping a hierarchical form, and we did it using conditionnal formatting (sections). ...
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Why does Atlassian publish instructions that may not be available? https://support.atlassian.com/jira-service-management-cloud/docs/create-or-edit-a-form/ Why can't they say which version...
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I not longer able to add an issue type sheme to my service management project. I also tried to create a new issue type sheme, but also without any success. When i create a new project, it wo...
306 views 0 0 Deleted user December 21, 2021 -
Hi all, I trying to create a placeholder for my description field(text field). I already found that you can use scriptrunner to add an helptext or set the value of the field. But I'm trying to ...
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My company is in Florence area
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Hello I hope someone can help me here. We have JIRA version 8.13.1 in use. LDAP entries as far as we know all go to domain.com and not to explicit servers. However, if I turn off a domain control...
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Hi all, we are looking into using Jira SM for ITSM with more automation. I there a way in Jira (maybe with Insight and automation) to perform user action in Azure AD? So "orchestration" or provisio...
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Good morning community, I ask your help to generate a jql Filter since I have this as general project in ("IT Service Desk", "ER-Data Factory", HANA) AND (assignee in membersOf (ExtInc_Benefi...
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For some organizations in our JSM, I need certain users to be able to view and comment on all tickets in that specific organization. How can I achieve this?
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Hi, In Jira Service Desk, if a ticket is changed to "Submit to Development" as type "Error", if the field "Customer Request Type" is not also set to "Error", the end user submitting the issu...
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Hi there, I'm trying to track my team's response time by building a custom report. I set a 2 month lookback window but am only seeing the previous week. Does anyone have experience man...
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How can I add a custom field to an email notification (namely - the approver email). I would ideally like to include a snapshot of the request in the body of the email. I was hoping for something li...
Atlassian Community Events
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