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Community resources
Community resources
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Jira Service Management
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We have a business requirement to use a web embedded booking app to manage our events and ticket sales, then use Jira as a 'project' or task management tool to enable event management. Are there any...
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Assigning a ticket to someone is a clear signal that someone is working on the case. Quite often it is forgotten to add a comment manually to inform submitter and to stop the response time clock. The...
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Hi all, We have a new cluster deployed with JSM 8.21.0(2 nodes) and PostgreSQL 13. Once the cluster is up, it kept complaining "Cluster Time Synchronisation" and "Cluster Index Replication" issue, a...
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I created custom fields and got filter view on the following picture: When data is exported to Spreadsheet, several data is missing. Could you please help me? Thank you
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Hi all, Just working through how to best setup our teams queues in JSM and just want to see what advice you may have to offer if this isn't a good approach. In our departments we have a triage team...
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Hello team, We need your help to resolve an issue because every time we try to grant access to the platform we get the attached error. Regards, Carlos Quintana
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Hi, One of our issue type has two request forms associated to it. One of the request form tracks the Dept of the user who created the issue. I would like to create a report to see which Dept created...
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How does work category fit in with issue types and request types? It's not clear to me what value this brings?
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I created a test ITSM project and populated it with some Services. I then enabled the ITSM features in an existing project and the Services were already populated with the same list of Services...
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I am just beginning to play with the new Forms feature in JSM. If you have been using forms and have some input or ideas here, please do share. Use Case: I'm integrating with a partner (using a n...
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Hello all, ima working with my team to help a big number of customers and sometimes we need to register the Log Work or Time Tracking of them. Is there a way to do it? I found this addon alre...
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I ran a full re-index today which took a longer time than usual (2 hours). Then I got a message that the re-index did not complete successfully. I checked the Jira logs and see this messa...
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I'd like to set up a custom email in our company so that teams don't need to visit Jira Service Desk and rather simply send an email to submit their tickets.
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I'm trying to update incident status via REST API call but not successful yet facing error using basic authentication
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Dear Atlassian community There appears a phrase on my portal page. I want to edit that phrase, but I can't find it in the project. I attached the portal image and marked the term I want to change. I...
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Hello Community, Is there a way to remove these fields that we do not use in our instance? (Jira Newbie here) Thank you.
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Hi, I tried Insight a few years back when we were hosting our own Jira. Now we are on the cloud and I have it as part of JSM Premium I want to get back in. My idea is that we add a physical object u...
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Thanks.
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I work to improve the possibility in measuring the SLA for our customers in Jira Service Management. To be able to do that I need to have all cases registered on the correct Request Type. I ...
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I am trying to create a rule, if a teams fields is empty it will auto assign to a certain team based on the assignee
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How would I email an affected service group when a status changes?
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Hello, not sure this is the right place but couldn't find where. We're looking to get help from a Jira expert to set up our service desk for incident management (bugs and data issues) + gather custom...
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We are trying to change the text (marked above) on the log-in screen of our JIRA server, i couldnt be able to find where exactly its situated to change this. i checked on our system configura...
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Hi there, It seems as though verification emails are not being received - From what I can tell, this is usually due to a bounce on the email, following which all attempts are just simply not ...
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Do you have any tip regarding this problem?
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 18, 2025 9:03 AM PST | ||
| February 18, 2025 5:40 AM PST | ||
| February 17, 2025 2:03 AM PST | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST |