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Jira Service Management
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I have various portals used for different parts of our business and I want to make it so only people in specific groups see the support portals. Currently everyone in the company is in a company wide...
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Hi all, I have one specific requirement for which I am unable to find a way to fulfil, so wanted to share it with you and see if anyone has any idea or option that can help: Environment: Jira SM Cl...
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Once an issue is raised and set to specific status I want to migrate the issue to another request type. For example, once the status is set to Done in 'a. Create' Request Type, I want the issue auto...
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Hello dear community! Now, a sleepless night has passed that I spent creating custom fields to create different request forms. In the process I have discovered and learned many things, but there i...
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Hello Community, We need to migrate a JSM project and the associated Insight schema from the server instance to the cloud instance. Kindly share the possible approach and method for achieving this.
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Hello Team, Trying to connect for payment for 5 agents for a month with mail id - jira.admin@nixcelsoft.com Not able receive the verification link on my other mail id ie. jira.admin@nixcelsoft.com....
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What is the required number of licenses for the add-ons if I have JSM & confluence only? Let say I have 50 users Jira service management and 500 users confluence (since it is the minimum tier on...
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Hello all, I have been trying to create automation where when an issue is assigned it will send an email to the reporter to whom it was assigned. But the issue is it's not displaying the name. ...
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Hello community i want to configure jira service management to send email it will generate ticket -problem that am facing i can only send email to @xxx.atlassian.net i want to send from ...
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Hi folks, sorry if this has been asked before but I couldn't find something that matched this situation. We're running JSD 4.13.9 and interact primarily via email and not via the portal. All of...
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Olá, Preciso divulgar dois e-mails personalizados para receber as solicitações em ummesmo projeto. Vi que o Jira Service Management não possibilita incluir mais que uma caixa de entrada no projeto,...
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Right now Users logg hours into closed issues and management don´t want to allow that anymore. I know that I can edit the "closed" status to Jira.permission.work.denied and that will not allow ...
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After I migrated my service desk project from on premise to cloud, it's not sending email notifications when an agent add's a comment to a ticket. I've validated that "Public comment added" i...
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Hi all, I've migrated my support project from Jira Service Management (Server) to Jira Service Management Cloud. I've noticed that the introduction text is not migrated. Not really an issue, but whe...
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Hello All, I was assigned with a scenario of building up a support request form with a shareable link which will be having 3 or four options to select. Upon selecting an option , it redirects to a f...
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Hi there, We have a need to move a ticket from Resolved to Closed after 3 business days if there has been no updates to the ticket. I can easily have an automation rule that closes after 3 days...
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Hi we are importing data out of a mysql db to Insight. If the record is missing we make an update of a DateTime Field ("Deleted") and add the current date in this field. Now, since this record doesn'...
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Site Maintenance Your Atlassian Cloud site is unavailable due to scheduled maintenance. Please refer to our page describing Maintenance Windows for more information. Please check Atlassian Sta...
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We have a number of people who submit requests via the backend system by using the Create button when logged in to an applications. We NEED all employees to submit requests via the Portal...
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Quisiera saber si es posible y de que forma se puede configurar la opción de restringir a 1 o 2 personas el permiso de asignación de incidiencias, actualmente esta función la tiene todo aquel que est...
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Trying to automate when a new issue is created within a portal, to clone a task onto another project
My team is creating a new portal to have customers submit requests through it. I am trying to figure out the JSON syntax in order to add a LABEL of "ISD" to each cloned issue, when creating a cloned ...
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Hi all!! Recently I have received a request asking to add mandatoy approvers for an specficic request type. The problem here is not that I do not know how to set approvers, the proble...
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We have a lot of internal users that make requests that our outside of our IT service catalogue. We would like to Move these requests to another project to go through an intake process and hand...
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I have to believe there is a way that people can create forms that can then be turned into tickets, but so far, nothing we've found seems to work well, if at all. My question is, what are companies ...
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My team is creating a new customer portal to submit incoming requests to our team. One field the customer fills out is 'Due Date'. We can't figure out the syntax for how to pull the due date informat...
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