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Jira Service Management
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As an administrator I want to give access to 2 new users to Jira & Confluence ( CLOUD ). I am facing this issue. How to resolve this? In our jira cloud PROD instance -> jira-user group ...
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In the course of handling an issue, I never want to close an issue before the end user agrees that it is good to be closed. Currently the way that manifests is either 1. automation that closes a tic...
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Which Confluence macro would I need to be able to embed a Jira Service Management widget on a Confluence page? The Confluence "widget" macro does not work for this nor does code snippet o...
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Hi, I'm trying to setup the automation rules which will be based on few conditions. Main goal is to transition incident ticket to next stage once all of those conditions are met. I used few types ...
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Hello, we use our own company e-mail address in Jira Service Management. Is it possible to make SMTP settings to use a mail certificate? the Jira mails are currently sent without a digital signatur...
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Hi Community, i have a weird problem. I have an announcement (see below) and it is always shown again and i don't know how i can get rid of it. Any suggetions? Kind regards Dominik
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Customfield = ResolutionCode = Parent + Child
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I'm trying to create a form for one of our requests, but can't find a way to add an attachment filed to it. Is it possible? I'm talking about this feature https://support.atlassian.com/jira-service...
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Hi all, We've recently improved @ mentioning in Jira Service Management. This has been highly requested over the years so we made some changes to make your lives easier. I'd love...
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...ield (JSU) Composants = "Disc Entreprises" Comparison Type: Texte Function : Update Any Issue Field (JSU) Precondition must be: True Issue Field: Participants à la requête Field Value: KOM, u...
347 views 1 0 Deleted user February 16, 2022 -
Hi Everyone, I would like to inform you that we have updated the "Field Value Changed" trigger in A4J (automation) to listen and understand different types of changes: Value added, value deleted, a...
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I want to create one set of knowledge base articles for customers (how to, common FAQ etc.) and a separate set of articles for Agents (how-to resolve certain techinical problems and specific client r...
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I want to send one email to each individual user of a list of only their existing issues. I have tried using lookupissues to then send an email of each list to each assignee - this works whe...
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Hi there, Just exploring some workflows for our JSM instance and this came up. We have support teams in Sydney and Vancouver. The support supervisors want to have a global triage queue / proj...
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Hello everyone! I'd like to try Jira Service Management but cannot create any project. The error I'm receiving is: We couldn’t create your project. Something went wrong, please try again.
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I have a really odd issue that I need help with. I'm not sure if it's even possible. We are moving our projects off of Workfront into Jira. However, we have an approval process in Workfront that uses...
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I'm new to JSM. I see I have a Viewed Recently filter. It there a way to advance search and find Viewed Recent information on another User? I have admin rights. Kathy WVU
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When an Affected Service is selected in an Incident, Change or Problem ticket is there a way to have Jira automatically add any services that rely on the selected service based on their defined relat...
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So as the title, can someone point me in the right direction as to how to add additional reasons to the ticket completion menu? I want to add a Rejected option! I initially created an additional wo...
455 views 4 0 Deleted user February 15, 2022 -
Is there a way to fetch user's supervisor from outlook. If possible this would help to automate 2nd approver. Thanks
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I need permissions to create issues for the DISH Wireless change requests. Is there a link to open a ticket ?
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Hi all When voicemails are left with our Service Desk, an e-mail is generated with the recording which then creates a ticket with the Report Name 'SDVM'. I need to ensure that our Agents are changi...
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Hi to all, In brief we have many customers on one single jira service desk portal. We have organized the customers into organizations. We need a way to automate the process of assigning th...
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Hello Community We have a situation, which I do not fully understand and we hope that you have seen this situation before, regarding incoming mails to Jira Service Desk which need to be picked up by...
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I initially have had an issue with receiving any emails from my own Jira desk however I have noticed this problem occurs on other customers Jira's when I am expecting automated replies to my tickets....
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Atlassian Community Events
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