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Community resources
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Jira Service Management
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Hi all, I have an Insight object with an attribute "Groups" which contains one or more user groups. Is it possible to use {{lookupObjects.Groups}} as a smart value in the To: field of a Send Email ...
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Looking for a way to create a form on the customer portal that lets a user pick a computer with a cost and additional components like monitors, docking station, etc, and associated cost with a runnin...
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Is it possible to pull Groups and Request types from one Jira Service Desk Project into another Jira Service Desk Project? *Example: We have 2 Jira services Desk that we use. One as our...
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...elaxedQueryChars="[]|{}^\`"<>" bindOnInit="false" maxHttpHeaderSize="8192" useBodyEncodingForURI="true" disableUploadTimeout="true" /> <Connector port="8443" relaxedPathChars="[]|" r...
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We have an issue from time to time with our service desk projects where emails are not being sent out when a technician makes a customer-visible comment. The email is not being blocked as I see no re...
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Hello, I have an automation rule set up to search the issue.description and find the email address and copy it to the correct fields. The format of the description has changed since I've initially im...
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The IssueLinkType between issues in our system is critical for determining HOW the issue was created. I need to search certain issue TYPES and then look at the IssueLinkType. project = CPIT AN...
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I have a portal in my JSM and would like to enable the knowledge base. For my JSM customer accounts do I need to have a Confluence license for each one?
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We are planning to use Jira system for other departments such as HR, however, the team deals with confidential information (salary info, employee personal info, etc.), our IT is having a dilemma of h...
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G'Day all, I am creating an object type of hosts, and my mind just went blank. Hosts can (and usually do) have multiple ip addresses. EG single hosts could have 10.128.13.10, 10...
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There is one customer that is not able to login to Jire Service Desk Portal. The user goes to the portal link and sees the login prompt "Log in to Service Center". The user enters their email...
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So I currently have 2 Object Schemas, one for testing and one for production (actual use). These 2 are designed so the testing one should be identical to the production one. So to save a lot of time,...
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Hello, my first question on the community board, so hopefully I'll be doing it right, I started using Jira Service Management a while ago in a small team and deployed to "Customer port...
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Hello, I need a condition to execute rule. So I need a query like this: createdDate>'-1d' AND summary ~ KEYWORD AND label = {{triggerIssueLabel}} count less than 5. Then execute else do ...
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Hi, I was wondering if its possible to create a Business project where some of the people of that project are external customers; an external partner. So not just the internal people from th...
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we have used trial and want to buy Jira service management and Jira software. could you give us detailed instructions to buy this products?
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I have an employee, J Feroj, who, like in other posts, is not receiving the invite emails from JIRA/Confluence like all the other employees before, and after, him. I have tried twice over the last t...
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Hi, Me and my teammates are at the service management desk. We have two separate customer service. they open a ticket for us. I want these tickets opened by one of the customer team not to be seen...
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Custom fields like Organizations or Request Type in Jira Service Manager are blocked. When I select Spanish language, these fields are still in English. I've read about to use Script Runner to...
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Hello everyone. I need help from this community to try to provide a solution to a specific asset management query. In this case only for software asset management. We are working on a solution to i...
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I'm trying to export a basic list of all of the Organisations set up with my service project. However, I can't seem to find out how to do this? Filters seem to only allow details where issues have be...
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Dear Community Can you please assist me on how can I import a .csv file containing assets that are assigned to specific users? I am able to import all data fields correctly except the owner ...
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Hey Community, You kindly helped me with an issue I had last week. We are trying to set up a very basic service desk in Jira. I can see that there is a portal available to customers but for n...
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We are setting up Jira Service Management to handle incidents. When an incident occurs I can see that you can manage stakeholders but this looks like it will only send updates to people who hav...
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We are working on a connection to a reporting tool we developed ourselves, which outputs booked times depending on the ticket and status. For this, we have to read out the statuses with IDs for the r...
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