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Jira Service Management
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Buenas tardes colegas, algun partner o empresa que preste sus servicios en Idioma Español? Soy nuevo en el uso de Jira Service Management y necesito configurar un nuevo proyecto con sus SLA, Flujo, P...
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Hello Community, Need help please We are using JSM Cloud and have an automation rule to notify new issues in slack when created in Jira Rule is working fine and it does notify I...
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We have 6 Components. We are looking for a report showing request created for each components, in the same report.
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good morning I would like to know how to change a url: example I have my jira service managment project and it gives me a url https://integrait.atlassian.net/servicedesk/customer/portal/9 But thi...
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Hi there, I understand the users have the option to log work in issues in past dates as well as future dates. Is there a configuration available in JIRA Service Management to restrict users from lo...
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An ticket is not registering from gmail, an email sent to the registered ID. but all other issues are getting registered but only one issue is not getting registered.
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We have a service project that has a connected e-mail account. E-Mails to this account become tickets or comments (as described here). Past week there was in issue with our e-mail account and the co...
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Wondering if there is anyway to start a new SLA when the priority is changed. I know this sounds like it defeats the objective of SLA's but the scenario is below. Conditions Any high priority tick...
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Hi, would like to editing the setting that the Reporter or Viewer do not receive the notification for issue updates. The assignee of the ticket should only receive a notificatio...
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Hi there, I added user Methmal - email is [Removed by moderators] and they are not receiving their activation email. We need help! thanks Pinky
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To update the value of nfeed when group(multiselect drop down list)changes When i gave that in issue created event listener. Its working. But in issue updated event not working. (Groovy scr...
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Hi there, I'm currently trying to create an automation rule, that gets triggered via a webhook. The webhook data is then parsed and provides the needed information to create an issue via the cr...
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In Jira service management, customers are seeing Open tickets when filtering by status (open/closed). The tickets showing do not have a resolution set, so that is not the issue. In fact, when I go be...
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Hi, I've created a few SLA's off of different calendars, but it doesn't look like Service Desk Manager is capturing the SLA's correctly. The SLA's are determined once the Severity of a tick...
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Hi, I would like to know why i have to use JQL (advanced search) in order to filter for example by "request type". Is there a way of doing it through basic search? I can do it with custom fi...
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I want to give users permission to view information of support tickets: - Who requested the ticket? - Who was assigned to resolve the ticket? - When was it resolved? But without paying the Jira...
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I have this message after the upgrade to the latest Version 8.21.0 However, I cannot install the Service Desk. When I click on "Install" button, I get the following error message: "An unexpected er...
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I just started using Insight for managing our assets. And I wanted to add an option to assign an employee to the asset. For example, laptop to the employee. How do I do that?
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We need to clone issues within the same project (same workflow). The clone issue must retain the same original status of the cloned one. We are trying to implement this feature with Automation. Th...
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How to active the inactive workflows in company managed Jira project. In addition I would like to know where can I find a simulator of data center and videos about how to manage and administrate it?...
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Hello all Thanks for reading and assisting me already. I am the owner of a support hotline in a company and I created a dashboard for the whole team. On the left side of this dasboard I want to ha...
494 views 5 0 Deleted user January 2, 2022 -
Good night; I hope you have a happy New Year! Please I have problems with our account 4puntocero; because we have to update the card data. We did it last friday even so the payment is not updated; ...
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Hi everyone, Currently, we want to change plans on our JIRA as the amount of users we have does not justify the level of subscription service we are on. When trying to change the plan, ...
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Ive setup my 1st jsm. And the default board has a list of issues with a status dropdown for each issue - rather than the classic canban type board of a column for each status and you drag and drop th...
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Hello guys, I have a user that got added to project to watch over incoming tickets, currently he is getting all notification including when comments gets added on a ticket. User asking to limit noti...
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