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Jira Service Management
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Hi I tried to create an automation rule for the priority field of the ticket. Only admin can change priority, but it not actually work. What I am doing wrong? Trigger: When: Value changes for &...
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Hello, I am having issues adding 4 people as customers to my service project. They are deactivated Jira software users. When I try to add them I get an error saying the email is wrong. They ...
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I know the subscription for Jira Service Desk is based on the number of agents, the number or customers doesn't matter. If I link a Confluence Space to a Service Desk project, how will that impact my...
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Hi there, How do we create a JSM Request that is Activated from an Email from a Non-Atlassian Product? For example, we want x request type to be created and sent to a project when x trigger is made...
660 views 5 0 Deleted user May 9, 2022 -
Can a Jira issue be created via a form / teams ? The documentation states only on Jira cloud. https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/ Are the...
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I would like to use an automation to send people a slack message when they have not responded recently (>24h?) to a Jira comment in which they are @ mentioned. I currently have several a...
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Hello Team I am creating a form that department heads will fill out requesting that remote users to come to the home office...this will allow HR to track when the remote users can request expenses. ...
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OK, this must be Monday. I am completely stumped. I want to use a JSM project to create Epics in Jira Software projects as a demo. I've set up a Request type and Automation But...
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If i use the automatic reminder button in a ticket to remind me to contact a customer regarding a ticket, a reminder is created (see picture below). For the example below, I clicked the "Tomorr...
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We are already using Jira Server with a planned migration to Jira Cloud later this year. Before this happens we are also looking to implement Jira Service Management as a support ticketing system, I ...
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The user could not successfully log in to the customer portal even after I reset the password multiple times. Since the user did not have any requests, I deleted her account. Now she cann...
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Hi, We use Service management Cloud to handle tickets and use time to first response to measure our tickets. I have created a Priority triage with JIRA automation to help set our priorities w...
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I have integrated Opsgenie with JSM, so when I create an incident in Opsgenie two alarms are created, one of these alarms is captured in JSM, how can I capture the name of the service that is being a...
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I have created a customer request form in the service portal with three different single user picker fields. Every time a user (administrator as well as customer test user) enters the form (same in M...
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When we onboard new users I would like to provide them access to the ITSM-portal via Azure AD. It is not clear to me if there are license costs. I was told this would cost $4 per user. We have two ...
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I have a massive incident and I would like to group the tickets in only one ticket. So I can work the incident from a single ticket. How it can be done in other ITSM tools Thxs.
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Hi all, I have a Jira Data Center licence, and I need to know if when I create a new Jira Project, it can automatically generate/create a defined issue type? For example a task for which I have al...
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Hi, I'm trying to use JIRA automation to copy a comment from a child ticket to it's parent within another project based on the reporter of the child ticket being tagged in the trigger commen...
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Hello, I would like to use automation to assign the tickets base on the group of issue on client portal but I could not find the variable/key to do so. Do you have any idea or an altenative solutio...
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I checked an issue in one of my queues and deleted it, but something went wrong. The entire queue was deleted. Now I can't get it undone. It was the main queue for most recent changes for all our te...
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Hello everyone, I have some struggle with the Jira permissions right now. We invited a new agent to our Jira Service Management Project and added him to a custom project role. The project role...
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G’day Jira Service Management admins! We’d love to understand more about your experience when you set up and configured your service desk. What do you wish you knew then (when you started configu...
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Currently when I set up a project .. it seems all my users can see every project, even if they are not specifically invited to it. Is it possible to only allow users to see the projects they are invi...
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I've recently signed up to try out Service Management, and I'm struggling with approvals. I've been reading other questions/answers around it but haven't quite grasped something. I have a requ...
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I recently registered for the JIRA cloud service with the following products: - Jira Software - Jira Service Management I used to use Insight a few years ago for my previous JIRA access, I have he...
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