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Jira Service Management
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Hi, I'm setting up a customer web portal for a product. We have customers in Itay and in France. At registering a customer into the portal, he/she receive an e-mail with a link. We manage ...
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Hi, I’m having trouble with a default filter at REPORTS Menu in JSM, don’t know if i missed something or if it’s working improperly. First I have configured a calendar defining my bu...
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Buen día! Estoy tratando de agregar tipos de incidentes a las nuevas categorías de JSM pero no me están trayendo todos los incidentes de ese tipo. Por ejemplo tengo 18 abiertos y en la categor...
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We observed that , if an incoming mail used to reply to an existing ticket contains attachments which names match the names of attachments that are already in the ticket, the mail will fail to be pro...
280 views 1 1 Deleted user January 20, 2022 -
Dear all, I am looking at the possibility to swap the Jira Service Management Site Administration privileges to a different user, is it possible to do this? Thank you in advance for your support. ...
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We are settings up our JSM and when we add a services it shows on the customer portal in affected services for all projects. But we would like to have only affected services that applied to a specif...
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We use our service desk as a way to maintain specific issues, which involves us working with an external source to obtain additional details. When they have reviewed our data they will reply ba...
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I have a question about condition definition in the automation function of Jira Service Management (Cloud). In the condition processing in the rule definition, the request response value was acquired...
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I want that when the status changes to "waiting for a response", a window will be displayed to the user asking him to send an email to the client. I can't figure out the correct rule.
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Hello, I'm Working on Articles For Hep Center.. but what I'm facing is changing the card's design, adding Images and fonts .. etc I search for it and I didn't figure how! this is my h...
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We have a running instance of Jira service desk and confluence on the standard ports 8080 and 8000 respectively. Now our cybersecurity team is forcing us to move the JIRA application from HTTP...
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We setup a domain which has been verified for account management (worked as expected). However we also want to add the same domain as email sender, which causes some trouble now. We have setup all ...
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Hi All, I am trying to reject issue through api but i getting error message Error Getting: {"resolution":"The selected resolution cannot be chosen during this action."} Code ...
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Hi, In my jira server instance we are using the Scriptrunner addon based on this want to create a scripted custom field (Test transition count) that counts the how many times transition ...
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Hi. I have created an Object Schema which will be used for HR/asset management for my company. Due to the sensitive nature of some of the information stored in these assets, i wish to restri...
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I am wanting my Jira comments to notify our customers and for it to appear like a standard email to our customers. There are 3 items in the Customer Notification I can see that I would like removed.&...
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Hi experts :-) We have a customer (organisation), where when a registered user (customer) creates a service request. But, when doing so the 2 other users (customers) receives e-mail notifications, ...
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I am using Server JIRA and JIRA Insight. I am trying to set an attribute value using smart values i.e. {{object.Name}} or the referenced value {{object.Domain.Name}} in the Automation section, but w...
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Hello, i am looking for a way to automate a status change when my assignee clicks into (ie, views) the ticket (issue). I am able to set up automation when they add a comm...
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I currently am using an email to import issues into my project and create issue types from there. I want to use Automation to Add the Email/Name from my custom fields "User's Email Address" an...
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Hi, My support team and I are having issues with the Organization Jira required field. Theoretically, whenever a client of ours opens a ticket in our service desk, this field should be fille...
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Hi! We have an organization which includes all of our costumers for purposes of communication: An announcement we need to share is created as an issue and shared with this organization. However, it...
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Hello we are using Insight in our company and would like to create filtered screens with objects and their attributes. Imagine we have 2 object : service and component. Service is related to compon...
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Hello, I have the requirement to set up a user group in Jira Service Desk/Service Management of which the users can be assigned to tickets but can only add internal comments. Is there a way to achi...
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Hi We're running 2 service desks (an internal and external desk) desk under separate projects using Jira Service Management. Both projects have the "Customer Permissions" > "Service project acce...
3,344 views 1 0 Deleted user January 19, 2022
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| July 11, 2025 4:42 AM PDT |