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- Questions
Jira Service Management
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since the last version of jira service management server, we lost the ability to create personalized emails. Indeed we only have yahoo, google and microsoft. Is anyone why?
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Hello there, For one of the project i'm currently on, I need to integrate JSM with Insight, but i'm rather new with insight, still lots to learn :) So here is my problem: I would like t...
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since the last version of jira service management server, we lost the ability to create personalized emails. Indeed we only have yahoo, google and microsoft. Is anyone why?
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We have been working with service desk project for a long time in my team. Now, we might want to expand and use the tool in another team. I have created a service desk project, ...
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I want to transform the status of the parent issue to "done" if the child issues are moved to the "done" status. I added automation but it's not working. how can I resolve this issue?
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Hi All I have Jira 8.21.1 Server instance up and running, and I have an older license for Service Desk that allows me to get up to 4.5.19 only. I wonder if I can run the 2 together ?
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Hello, Please help with assigning existing issue with an epic. As from video here https://www.youtube.com/watch?v=XHb3O5mH-PU there is an option "Choose an existing issue", but in our p...
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Hello, I would like to integrate the customer portal into a website so that the customer portal page opens via the contact button on the website. I have added the generated script to the website unde...
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Hello, I would like to have a way to automatically add an account manager to a ticket as a watcher, based on the customer that creates a service request. Basically, if customer A has Accountmanager ...
451 views 3 0 Deleted user April 5, 2022 -
Hello, I would like to add a decision tree to a specific request type, so that the operator that is handling the clients ticket has a process flow to follow, based on the information provided. I don...
1,327 views 2 0 Deleted user April 5, 2022 -
Hi, I've been unable to access my Jira cloud, and when trying to report this to Atlassian support I am unable to, as when entering the URL for my cloud I am given the response "Sorry, we can't...
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We would like to user JIRA SM to provide our staff with an IT Helpdesk. This helpdesk also need to accomodate for receving notifications from monitoring, and also requests from external partners. We...
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Hello My Jira brings the attached error today and as i checked the status the url says not exist. thank you Nikos
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Getting the following error
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If a URL with a reserved character like pipe "|" is sent in the body of an email to Jira Service Management, it will break the URL turning it into an invalid link. Example URL: https://...
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I tried to create the attribute under object, however, there is no attribute creation button on the screen which I think supposed to be there. I attached the screen of my object under the Insight wit...
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Hello, I integrated Jira Service Desk/ Service Management with Opsgenie with Webhook and I configured all the alert actions rules, but it only creates an Opsgenie alert from a Jira issue and not vic...
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Hello, Our client is evaluating 2 different ITSM tools , one of them being Jira Service Management. They want to make a decision quickly but first need to speak with an Atlassian partner who could&n...
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My team needs a way to view a list of their time entries at the end of the week so they can easily see if everything is accurate. Is this possible without additional apps?
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I'm looking for a way to display a warning to the user within the request form depending on what they enter into the fields. For example: If the user enters a due date sooner than a threshold, disp...
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The widget is automatically placed in bottom right hand corner. Is it possible to change the placement location?
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Good day! Currently, I have a handful of imports in an Insight DB. These imports are metadata that compliment a large personnel roster. This roster is a csv that contains information about each empl...
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Good day! Currently, I have a handful of imports in an Insight DB. These imports are metadata that compliment a large personnel roster. This roster is a csv that contains information about each empl...
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I've successfully created an automation for a Trigger issue (in project TGR) that creates a linked issue (in project DSI) & copies in the summary, description & blocks the trigger issue (in t...
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Hi there, Is there a reason I cannot add a Custom Field in JSM Project Request Form? I created the new custom field, added it to needed screens, and when I click "update" it won't go ...
1,010 views 10 0 Deleted user April 4, 2022
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Atlassian Community Events
| User | Count |
|---|---|
| 27 | |
| 11 | |
| 8 | |
| 6 | |
| 6 | |
| 4 |
| Subject | Author | Posted |
|---|---|---|
| 7 hours ago | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT | ||
| June 18, 2025 4:57 PM PDT |