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Jira Service Management
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How to add additional columns to Requests page in Jira Service Desk project say Assignee, Created Date and Due Date?
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When user sent an email to Jira Service Desk project, new incident is created based on this email but body of the email is not aligned properly in the Incident. How do we solve this problem?
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Hello Just wondering if anyone has managed to ever do this before... We're setting up a service desk for our customs department, and users entering details on the Portal form may need to list up to...
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Hello, we're seeing that in some customer responses that come in directly through email and not the portal has the following code prefix. <!--[if gte mso 9]> <!--[if gte mso 9]> A...
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A customer is currently unable to login to the account for some reason. If I delete the account and re-add add the customer to the service project, what happens to the two open tickets currently unde...
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Hi Community, We have just tried to create a JSM free instance and tried to copy config from our Production- Standard instance for testing/ sandbox purposes. While trying to restore, it asked us to ...
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As part of us moving to JSM we are trying to consolidate some systems that relied on us importing data into our current ITSM solution. One of our goals is to remove our purchasing / asset tracking s...
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I've been running in circles trying to figure out how to install the Insight Discovery app. I see how to install the discovery agent locally but have had no luck finding how to get the server s...
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Hi all, I guess I'm really looking for two answers with this, what licensing do we need and can we integrate JIra, confluence and bit bucket with Jira Service Management.... We have a Jira Servic...
1,140 views 3 0 Deleted user January 23, 2022 -
Hi Folks, I tried to set an Object Attribute to a Value of an other Attribute on Trigger like this but it does not work. Kind Regards, Sebastian
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E.g. when some of the customers or users report an issue on their device, printer .. etc. Is there ability to connect remotely the impacted device through insight and fix the issue by performing the...
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I am creating a form for jira service desk however it comes out very thin in the middle of the screen. Is there a way i can widen the section of the form? As of now if I add a table with more than 4...
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Hello Community, I am testing out a few integrations and what I wanted to do is send to a slack message a specific message indicating the team every monday morning which pending critical-sta...
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I am trying to set an automation rule to close a JSD ticket when a linked ticket (which has a linked type of 'causes') has been resolved/closed i'.e. the status = 'Closed'. The only trigger I ...
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Hi everyone, I'm setting up JSM and am constrained by some criteria at this stage: Tickets can only be created by customers sending an email (no portal access) Only 1 email address will be used f...
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Our service desk customers are limited to only certain fields when they view the requests (already created). Manage columns option doesn't allow to add custom fields, that are populated with values b...
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Exactly what is a 'Team' member in terms of, say, the Power Scripts app add-on licensing terms? If I create an issue tracker app for example that only gets used by 5 people in the course of a year, i...
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Hello, I am using Insight Asset Management on Jira server. I'm attempting to create an import configuration from a csv file that is located on my local machine. Insight only allows me to select a ...
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Can users assigned to an organization access tickets in Jira Service Desk via API?
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Hi, I have 1000+ users that I need to revoke access. How to do this in an easier way?
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Automation wont run due to SunCertPathBuilderException: unable to find valid certification path to r
How can I fix my automation script that's getting the following error in the Audit log. Action details: Error running JQL search to find issues breaching SLA: "(cf[10377] > 20160m and...
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Let's say I have a custom field cf[X]. That field contains another field (or object or whatever) called requestType which then contains another field serviceDeskId. "customfield_...
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Is anyone else having issues with the ability to scroll or move around in Opsgenie? I am not able to scroll anymore thru the right panel showing the time stamps of events or move anything for t...
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...llows. I am curious how best to set this up. I know you can make projects with "Public / Anonymous" access. I am curious how others solve this problem without giving jira licenses or providing too m...
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