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- Questions
Jira Service Management
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We are using Jira SM for our new IT helpdesk ticketing system. My question is how to my customers (end users) submit tickets if they do not have accounts? We have 50 licenses for agents. When I try t...
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When an agent is viewing a service request, how can we provide them the ability to update the date in the service request with such a changing urgency? Thank you
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Hello, we want to provide users' ability when they submit a service request using a form. The field attachment is not available as a related JIRA field on a form and can only be added at the re...
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We have many projects that share fix versions and releases. Is there no way to efficiently create these across projects?
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Hello, I need to update the due date for a service request when a form is opened as opposed to after a form is submitted. For example, a new employee request is due date is two weeks fro...
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Hello - I recently migrated from GSuite to O365 and it broke our inbound and outbound email handlers. Would someone be able to walk me through how to get this connected again? Thank yo...
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Tell me please, how to add a comment to a Jira issue from a Slack channel using the issue number tag?
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We use traditional username/PW authentication for our Service Desk customers. However, a customer of ours uses various atlassian.net web services and when accessing our service desk landing page they...
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Thanks
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I'm using insight for cloud and I have an object type called "employee". within that object type, I have a Jira user attribute which is set to "User" attribute type. Most of the employees don't have ...
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Hey I need help. I'm creating an SLA, based on "Portal Groups". How do I call the "Portal group" data in "Items to display (in JQL)"
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Looking for information with what can't you do in the JSM Help Center?
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If I have a queue with multiple pages and I go to a ticket from the second page of the queue and I return the queue is shown again from page 1. Is there a way to change this so I come back on the pos...
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I would like to add a custom field without going on all my cards
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We would like to know how can we get the change management workflow described in your documentation https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-de...
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Bom dia tudo certo? Estou com uma duvida onde não acho em lugar nenhum sobre eu consigo separar por fila os usuários do Jira , um exemplo "Joao da suporte as filas n1, Pedro só as N2" gostaria d...
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Hello. I would like to use Service Desk API to create a custom widget, which would receive requests from users without authentication. However, when I make a request to our Service Desk project, I g...
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Hi, My service project's default language is German. I added and enabled one alternative language: English. The system language is English. When I go to profile and set language to "Automatically de...
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Hi, I'm looking to retrieve an unlabeled attribute (name is provider, id is 1293) from an insight object entered in a form (name is incidentAsset, id is 10706). What is the easiest way to find the v...
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While doing a test migration from Jira Service Management to Jira Cloud, the following errors were encountered: 2022-04-09 04:39:25.698 ERROR XXXXX project-import We couldn't import Lingo Tran...
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Hey guys, I'm curently reworking our service desk and struggling a bit with the question how to move a task/story to another department when the customers just got the wrong one. Currently we are c...
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Hi All, I am a PM in JSM team and wanted to understand more on getting incident communication work seamlessly in/with the product. Would like to get your inputs here and through this survey below. ...
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Hello, I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously...
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We have an internal app that we had configured with the Jira Service Desk widget to help the users log any issues that they encounter, however, about a week or so ago, we noticed that the widget is n...
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Hi Atlassian community, I am trying to setup the custom domain and Jira verified all the DNS records for that domain but it is not verifying the SPF record. I have tested the SPF record using MXtoo...
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