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Jira Service Management
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We want to use labels to categorize tickets internally however we do not want the customer being notified or having access to these labels. Is there a way of doing this? Thanks.
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...tatus of a ticket based on a public comment and the status of the ticket. e.g.: If the tickets is in "Waiting for Support" and the Customer add's a comment, nothing happens. However if the Agent a...
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I observ lack of email notifications for issues to reporter if issue was created by agent by means of "Create" button insted by means of customer portal. What is the difference and how to turn on th...
373 views 2 0 Deleted user February 22, 2022 -
Hello community, We have an integration between Confluence cloud and Jira Service Desk incident management. A knowledge base space is linked to a Jira project, and is used internally (i.e. w...
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In the help center: How do you change the source project name in the search bar without changing it in the portal view? We have a work around which is to associate the knowledge space with a dumm...
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In the introduction, it is said: "you can tailor a widget’s appearance and available fields" So I want to start with a field that collects the role of the user. Secondly, I like to ask for a second ...
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I have been having issues with running this automation where it is sending Notification emails still from Automation from Jira. Even though on the automation rule itself there is no trigger.&nb...
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Hello! We faced a problem with access to different Atlassian products for our customers So we have customers, who have their own Atlassian installation with accounts registered with their email, le...
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I have added automation in Jira to create issue events. I want to send attachment details of the issue in the format: { "files":[ { &...
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Hi, Need your input to check this, thanks Purpose: Need to make an automation to send reminder WEEKLY to Assignee for logging time Scenario: Have made a reminder for every week to ASSIGNEE...
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OKTA is web portal provides services of SSO, Life cycle Management, Universal Directory etc. The company uses OKTA and wants to do integration from Jira to OKTA. Would you please shed some light on m...
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Hi, This is the current situation. - Insight configured with some objects type and actual objects (i.e. Laptops and Docks) - JSM Cloud configured to pull from Insight with a custom field - Asset ...
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Hi all, My team are using Jira Cloud for Sheets on Google sheet for may months now, but since about a month ago our schedule refresh are show an error so that we have to update it manually everyday....
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Hey a former colleague is no longer with our firm but his name is still showing up everything a workflow status changes. "John changed an issue from Waiting for support to Waiting for customer...
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Hi All, I just recently install tempo timesheet and i notice there is 2 button (to log work and to plan). I was wondering could we have automatically plan time for individual issue based on t...
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I am aware of the ways to use automation or notification rules to send a separate notification to a specific email address when a comment is added, but our use case calls for a BCC on an outbound ema...
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Hi, I am fairly new to the Jira world, so forgive my ignorance. - We had Snipe-IT (with asset) linked to JSM and could see and link asset in issues. - We tried and prefer Insight to track asset in...
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It's great that we can generate QR codes, in Insight, now. It's not great that the only thing, other than the code, that prints on them is the Insight Key. We should be able...
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Hi, 2 ideas: I would like to know the best way to notify an analyst to check his tickets every 3 days and 5 days after the creation of those tickets to make sure that the ticket was taking care. ...
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I want to be able to bulk change the emails associated to a user and have the user moved to another repository (within LDAP) (JIRA Server) What I did in the past when a username was changed by the s...
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I need to know how many licenses I need for customers to open tickets in Jira. I'm hiring Jira. I want to use it as a Service Desk tool too. I want to know if each customer who requests to open a ti...
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In a next-gen project in Jira Cloud... I have "Due Date" as a field on all issue types. I have one workflow shared by all issue types. I want it to work like: before transitioning from "...
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Some of our customers doesn’t get the email that we send out from our servicedesk, however we can confirm that other customers do and when we send out a test mail it works without any issues. When l...
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Hello One of my customer, installed Insight some time ago, before they upgraded JSM to the 4.20.1 version. This JSM version includes Insight, but in my customer prior version does not includes Insig...
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Hello One of my customer, has JSM 4.20, according to marketplace, Insight is included in this JSM version. But there is a possibility that this customer will stop using JSM in a short time. W...
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