We have Agents working multiple projects, some of the Agents are assigned for dedicated support we need Balanced Load configuration where in we can define a specific percentage of tickets assignment ...
Action details: This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from the following projects or project types will b...
Hi team, Here for importing csv file in the Insight it was not updating the User type attribute. How it should be crossover . It was taking lot of time to update user in insight user attribute.Is th...
In the past months Jira Service Desk randomly not create new tickets (one out of a hundred). No error found in logs, mail puller worker config seems good. Randomly some customer's mail not commute ...
How can I create a dash board with the latest results based on environment(dev, test, prod) in Jira
Hi, We perform helpdesk functions for multiple organizations and several IS clients. We use JIRA cloud ITSM service deck (with automation, SLAs). An increase in the number of organizations and cust...
Hello all, is it possible to disable the field "Raise this request on behalf of" on the Request creation screen? The system know who am I. So I don't want to have the possibility to raise a...
In the legacy automation I have a rule with trigger "A linked issue is transitioned". I do not find this in the new automation. Using the trigger "issue transition" I have the problem, ...
I just inserted a "Content request form" from the templates list using the new Forms feature in Jira Service Project. Unfortunately I did a lot of work on updating the template and then I tried to s...
To give some context on how we are using Forms with JSM. We are completely replacing the request form section of our Request Types with Forms. Having to create a custom Jira fields every time we want...
Running into an error when trying to enable new Service Desk email support. "Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently u...
Hi I have to list all objects with more then one inbound reference to the same objectType. Example: search all employees with more then one laptop object HAVING inboundReferences(obj...
I am creating a form in our service desk and I want a drop down with a list of people in Jira. But the drop down always comes out empty. I have tried different Jira fields. Always empty. Does it not ...
Hi, how are you! i need your help to fix an issue. We have an automation that create 2 subtask automatically in a ticket parent, but they are consecutives so w the 2nd subtask should opening when th...
We have business users that are submitting tickets often and want to utilize the "Share" function on the help desk portal. Is there a known limit on how many individuals can be on this notification l...
Hi! How are you? Please, i need your help to fix an issue. We`ve created an automation rule for an isse type "Service request"; the ticket parent has 2 sub-task and it should change the status (from...
A jira exported file shows dates (Created, Update, etc) starting with "20" for every issue. For example a date that is "12/Jan/22" would be "2012/01/22" in an excel spreadsheet that is exported from ...
Hi Is there a way for me to get a list of all users who have ever replied to a customer ticket? Thanks Jerry
If setup to use TLS 1.2, does Jira use forced or opportunistic TLS for email notifications?
We have a technology department that consists of 3 teams as well as a NOC. We have alerts coming into Opsgenie from several monitoring sources. How can I route alerts to the correct team witho...
We are about to go live with our customer portal. I need to compile details of the cookies the portal uses. I have a list of the cookies by looking at the details in Chrome. However, I don't have det...
project = SL AND status in (Done, "Resolved")AND assignee in (609c1a6a47ba02006facea20, 5cbdc4c8e494c810153acce8) AND "Request Type" = "Report Netsuite Incident (SL)" OR "Request Type" = "Request Net...
Boa tarde, No momento configurei o Jira para que no prazo de 72 horas em que o chamado estiver no status aguardando retorno ele automaticamente fosse fechado. Porém isso não está acont...
How do we add the affected services box to a dynamic form?
We are working on JSM Cloud Premium and we're planning on using Atlassian Access. I am running into some challenges getting clear exactly how this will work. Atlassian mentions portal-only custome...
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