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Jira Service Management
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We have Agents working multiple projects, some of the Agents are assigned for dedicated support we need Balanced Load configuration where in we can define a specific percentage of tickets assignment ...
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Action details: This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from the following projects or project types will b...
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Hi team, Here for importing csv file in the Insight it was not updating the User type attribute. How it should be crossover . It was taking lot of time to update user in insight user attribute.Is th...
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In the past months Jira Service Desk randomly not create new tickets (one out of a hundred). No error found in logs, mail puller worker config seems good. Randomly some customer's mail not commute ...
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How can I create a dash board with the latest results based on environment(dev, test, prod) in Jira
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Hi, We perform helpdesk functions for multiple organizations and several IS clients. We use JIRA cloud ITSM service deck (with automation, SLAs). An increase in the number of organizations and cust...
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Hello all, is it possible to disable the field "Raise this request on behalf of" on the Request creation screen? The system know who am I. So I don't want to have the possibility to raise a...
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In the legacy automation I have a rule with trigger "A linked issue is transitioned". I do not find this in the new automation. Using the trigger "issue transition" I have the problem, ...
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I just inserted a "Content request form" from the templates list using the new Forms feature in Jira Service Project. Unfortunately I did a lot of work on updating the template and then I tried to s...
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To give some context on how we are using Forms with JSM. We are completely replacing the request form section of our Request Types with Forms. Having to create a custom Jira fields every time we want...
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Running into an error when trying to enable new Service Desk email support. "Unable to create new mail channel due to connection duplication. Provided mail connection definition is currently u...
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Hi I have to list all objects with more then one inbound reference to the same objectType. Example: search all employees with more then one laptop object HAVING inboundReferences(obj...
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I am creating a form in our service desk and I want a drop down with a list of people in Jira. But the drop down always comes out empty. I have tried different Jira fields. Always empty. Does it not ...
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Hi, how are you! i need your help to fix an issue. We have an automation that create 2 subtask automatically in a ticket parent, but they are consecutives so w the 2nd subtask should opening when th...
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We have business users that are submitting tickets often and want to utilize the "Share" function on the help desk portal. Is there a known limit on how many individuals can be on this notification l...
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Hi! How are you? Please, i need your help to fix an issue. We`ve created an automation rule for an isse type "Service request"; the ticket parent has 2 sub-task and it should change the status (from...
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A jira exported file shows dates (Created, Update, etc) starting with "20" for every issue. For example a date that is "12/Jan/22" would be "2012/01/22" in an excel spreadsheet that is exported from ...
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Hi Is there a way for me to get a list of all users who have ever replied to a customer ticket? Thanks Jerry
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If setup to use TLS 1.2, does Jira use forced or opportunistic TLS for email notifications?
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We have a technology department that consists of 3 teams as well as a NOC. We have alerts coming into Opsgenie from several monitoring sources. How can I route alerts to the correct team witho...
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We are about to go live with our customer portal. I need to compile details of the cookies the portal uses. I have a list of the cookies by looking at the details in Chrome. However, I don't have det...
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project = SL AND status in (Done, "Resolved")AND assignee in (609c1a6a47ba02006facea20, 5cbdc4c8e494c810153acce8) AND "Request Type" = "Report Netsuite Incident (SL)" OR "Request Type" = "Request Net...
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Boa tarde, No momento configurei o Jira para que no prazo de 72 horas em que o chamado estiver no status aguardando retorno ele automaticamente fosse fechado. Porém isso não está acont...
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How do we add the affected services box to a dynamic form?
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We are working on JSM Cloud Premium and we're planning on using Atlassian Access. I am running into some challenges getting clear exactly how this will work. Atlassian mentions portal-only custome...
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