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Jira Service Management
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- I published my marketplace application but the Atlassian team finds a problem when installing the application. this problem is: 'code': 'connect.install.error.remote.host.timeout', 'message...
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So let me explain my use case here: I'm trying to set up a bi-directional/2-way relationship between 2 different object types in Insight. The idea is that if you have for example object...
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We have a use case where we are using a ProForma form to capture IT Security Review details in a Jira ticket. And without going into specifics, many of the fields in the ProForma form we have linked ...
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Someone submitted a ticket with an attachment pdf file. She submitted the ticket about 10 mins after uploading the attachment file. Then, when the approver went into the customer portal to approve t...
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It would be really great could you provide your assistance on the below details - ‘Average Time to Resolution’ – can you include a note which explains the calculation logic? What’s the idea...
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Hello All, We find the current version of Insight Discovery is very basic and requires effort in setting up. Is there a plan to enhance this offering in the near future? Can someone please ...
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Hi guys! I have been unable to find any posts similar to this. We currently have two vendors who both use ServiceNow. I'm wanting to scope out if it is possible to intergrate our Jira Service Manag...
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We have a project in Jira Service Management under which there are about 7000 issues. These issues contain attachments, links, internal notes, attachments + links in internal notes, as well as aroun...
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Hi Need some help i have runned the jbl query with few resources later i have created another jbl query with few more resources. But in my dash board filter those resource names...
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We've created an access request flow where our users can select an insight object from our list of systems. I'd like to create an automation that auto-assigns the ticket to a user which is reference...
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We have service desk. Email is linked to a default issue type (in the example below, the default issue type is "Service Request"). We have another issue type we'd like any new email request to get as...
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I am looking into the new forms released for our instance. I am just wondering if there is any way to get a direct link to a jira form that can be made public? We are a school and require s...
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As the title says, I want to create a linked issue in a separate Project from my Jira Service Management project but I am unable to find the command? I have used JIRA for 5 years at at this poi...
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Hi, I wanted to know if there was any documentation for best practices, the necessary configuration when our client also has Jira as a ticketing system on their side and thus be able to s...
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Does the loom button only appear under a description field in the custom request form? Is there any way to display this in forms?
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I want to create a project template for a meeting that we hold twice a year. The meeting requires research, content development, software demonstrations, and post-meeting feedback and analysis. It's ...
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Why Change Calendar in Jira Service Management is not showing the Change Timeline as soon as the information are filled(planned start time, planned end time, actual start time, actual ...
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Hello, I have an automation running that clones a ticket when a component is chosen. The clone then becomes the ticket to be completed. I am wondering if there's an automation that onc...
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I want to pull metrics report of how many tickets we have received and how many have been resolved till date. How can I do that? And how do I create kanban board?
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I have connected my Jira Service Management account to a zap in zapier but it disconnects after a while. I have been in contact with Zapier support but they say the issue is from the side of Jira. A...
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I've added a Jira automation for issue created event. In my use case, there are two types of users. 1) create issues directly through Jira software. 2) create issues using Jira rest-API. I ...
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Hi there, Could you please advise what can be the reason a space owner not to be able to edit it ( unable to edit non of them ), as permissions are ok and also there is no page restrictions?...
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My issue status "Tamamlandı" in "Done" category. I except to set resolution status to "Done", however there is nothing there. Why this happened? Project type: IT service management (Essentials)...
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I'm creating a form for the service portal through Jira Cloud and I need that some fields are visible only if the value of two previous fields be the desired one. In the image, the last ...
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When users open a new ticket, I would like our team to get an email. I tried setting it up via notifications, but nothing appears. I set up a distribution list, as it seems notifications only allow ...
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