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Jira Service Management
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I would like to use email requests to auto-generate tickets but half the emails we get do not need tickets. Is there a way to use a keyword (Jira) in the subject line to automate this process? If so,...
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We're using JSM for our internal IT Help Desk. Right now, customers (all internal employees) are being automatically created when they email requests in. If they go to the portal (through the ...
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I believe that this question could be already answered, but I haven't found nothing :( We are considering buying Jira Service Management for our company. The whole company is 250+ people. W...
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Hello - We have multiple people assigned to different request types for our customers. I've created a queue for each team member which lists their open tickets across all request types (see ima...
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Hola a todos! Recientemente tuvimos un problema en la empresa que pensamos en solucionar de esta forma que les presento y quería ofrecerles como solución a los que se enfrenten a problemas similares...
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I have created an automation rule to notify me when any ticket in a given project is in a particular status for 2 weeks. The automation is currently set to: When: Status Changed If: Issu...
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Hi Community, Share your experiences or thoughts on a case like this: For example, there are a total of 10 Agents in the system. Each has access to its project. One of the projects has three Agents...
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We have a security group that receives security email alerts to a particular email. Whenever an email is received by the shared inbox (SG@ABC.com) which is not having an username of password, it shou...
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If Outlook does not provide a password for accounts in Airforce how do I integrate a project email to Jira Service Desk
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Hello, I would like to know if there was a way in Insight to manage snapshots of the CMDB's Config Items. For example, prior to a change, the version of an object is 1, some modifications are done ...
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An auditor's findings from a recent ISO 27001 infosec audit was that we needed to more actively manage the data and files held on Jira in terms of data retention. Does anyone else have experience of...
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Hi everyone, I have a problem with the visibility of the ticket, so I have a project in Jira Service Management about HR and I want to restrict the visibility of one of the tickets in my Project. T...
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Hi I'm trying to migrate our servicedesk project to the cloud but the migration always fails This are the error messages and I don't know how to resolve them ERROR HELP project-expor...
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Hello! We have a service project for IT ticketing, but when we go to Customers > Add Customers if we enter our own domain, the email doesn't arrive. If we enter and external domain the email arriv...
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Hi, First, I will try and explain what I am trying to achieve: We have a Jira Service Desk (JSD) where we log issues on behalf of our customers. We have one new customer who have their own JSD whi...
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We have Agents working multiple projects, some of the Agents are assigned for dedicated support we need Balanced Load configuration where in we can define a specific percentage of tickets assignment ...
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Action details: This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from the following projects or project types will b...
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Hi team, Here for importing csv file in the Insight it was not updating the User type attribute. How it should be crossover . It was taking lot of time to update user in insight user attribute.Is th...
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In the past months Jira Service Desk randomly not create new tickets (one out of a hundred). No error found in logs, mail puller worker config seems good. Randomly some customer's mail not commute ...
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How can I create a dash board with the latest results based on environment(dev, test, prod) in Jira
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Hi, We perform helpdesk functions for multiple organizations and several IS clients. We use JIRA cloud ITSM service deck (with automation, SLAs). An increase in the number of organizations and cust...
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Hello all, is it possible to disable the field "Raise this request on behalf of" on the Request creation screen? The system know who am I. So I don't want to have the possibility to raise a...
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In the legacy automation I have a rule with trigger "A linked issue is transitioned". I do not find this in the new automation. Using the trigger "issue transition" I have the problem, ...
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I just inserted a "Content request form" from the templates list using the new Forms feature in Jira Service Project. Unfortunately I did a lot of work on updating the template and then I tried to s...
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To give some context on how we are using Forms with JSM. We are completely replacing the request form section of our Request Types with Forms. Having to create a custom Jira fields every time we want...
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