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Jira Service Management
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Greetings Community I have a critical requirement for Jira Service Desk. For several of our JSM projects, we have a need to affiliate agents to just a subset of organizations configured in the...
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Hi, Im having some issues with one specific request type that doesn't allowed the reporter to submit the request. I attach a screenshot:
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I created an Jira Service Mgmt free cloud account yesterday and have been testing out email automation rules and received the following message: E-mail sending has been disabled globally due...
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As a company, we would like to report on whether issues logged are either * User error * An actual system issue The above needs to be reportable as well. Obviously it will be an internal ...
320 views 3 0 Deleted user February 3, 2022 -
I have seen the new feature for forms within JSM and they look great, I have a question that I cannot find an answer to, are you able to assign a form to a specific status in a workflow (a lot like t...
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Hi, I am not able to export the actual data from my custom fields via the open in excel button. I need to use the CSV, which is not helpful because for every new field and every project there ...
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Eg. reporter A has created a ticket. I (Agent) have to ask somebody else via e-mail about the ticket without letting A know. Is there a way to do that? Normally I could add participants but then A w...
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Hello team, Jira service management issue: We couldn’t save your approval response while approving the change request. 1) I"m using the default Change management workflow as b...
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Hello, I use the new tool used by Jira (forms). This allows you to quickly and easily create new forms so that they are then displayed in Jira Service Management for the end customer. Previously, I...
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where is / how do i find and configure the URL for the customer service dashboard so I can share it with customers?
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I'm using JMWE app's Transition current issue post function and it gives me "An error occurred while executing a Transition Current Issue post-function: Validation error while triggering transition [...
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Hi, Is there an option to make a group portal only accessible to people with a specific domain? Current situation: I have 3 portal groups with multiple request types on each of them. The thing ...
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Hi, I'm glad to see forms on JSM. I was wondering if anyone knew when Jira software users will be able to log tickets directly within Jira using the create button using the forms. Previously, ...
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Hi, We use Azure Active Directory to validate our users' credentials, therefore we need to use the "Continue with Microsoft" option (button) on our Jira SM (CLOUD) login page. The problem is that t...
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Dear all, * I have created some custom fields, such as: 1) "Insight Discovery object" 2) "Change caused?" * After a user submits a ticket via the web portal, the custom field doesn't appear by de...
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Hello, I just added our support mail to the custom email account under Email Request. However upon checking the email logs > Connectivity Log, it show empty data... and i'm when i tried sending a ...
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Hi, In Insight on Jira Service Management (Cloud) is it possible to Export an Object Schema? This appears to be possible on other versions of Jira Service Management (See this link -> https...
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Hi Folks, I'm looking to create a report indicating how much time is spent on tickets per service team member, per office for our monthly reporting. Set up is 3 team members (me & two others) l...
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Greetings Atlassian Community, I've got a weird one here, and I added an Approvers field to a request type. Approvers field populate just fine if the ticket is created through the customer portal. ...
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Hi there, I am using JSM as an admin. When encountering workflow configurations, Atlassian default workflows should be the first consideration for me. However, the transitions of the JSM default wor...
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I'm trying to take a value from a free form text field (single line) and populate a drop down field based on what the user typed in. However, there are 100+ different options, so I was trying to use...
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We have our Success Managers submitting tickets via a Jira form. Right now, they are able to see all of their issues, but not other issues submitted by the rest of the team. Is there a way to give th...
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I am new to Jira Service Management. I am test setting up a project. I just can't figure out how I can set up fields for specific issue type? Thanks.
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Looking to open the issue collector from a URL vs the preconfigured buttons. Would love to know if there's a way to do this. Thank you in advance, Olga
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Hi there, I need a URL to serve as Jira Issue Collector trigger and not the Feedback Button. Is there a way to do this? Please help. Thank you in advance. Olga
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