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Jira Service Management
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Hi JIRA team, one of our customers posed a question about whether the default view of tickets opened on their project can be adjusted in the Customer Portal. Currently they see all tickets opened by...
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Hi everyone, I would like to inform that we have enhanced the "Clone Issue" action component in A4J (automation in Jira Software and Jira Service Management) to allow users to select the “Attachmen...
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Hello, I am having some difficulties finding the right option in "Jira Service Management (Cloud)". That's what we want to do: The information is stored in Confluence, and we have linked thi...
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Dear How do I change the format of the date created in the queue>? I want to change it to YYYY-MM-DD form.
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I'm trying to setup an automation rule that will email a user once an object status has changed. Here is an example: Object A is currently in a "Used" status aboard a spacecraft A and something happe...
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How can I, within the same jira service project, only the person in charge can answer the incidents assigned to him and not those of his colleagues?
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Can we have automation rule which changes the value of field and remove the value after specifictime
Hi, I am displaying the message in the filed whenever the attachment is in the exe format by automation rule , can i make the message to be displayed for only 10 seconds and then remove from...
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I'm having trouble getting reopened tickets to show up in our Open Queue again. I suspect it's because of the resolution field. How do you get them to show up again??? This is annoying.
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I want to tweak my email notification settings and was referencing this doc, however there is no dropdown or anything referencing 'Email notification preferences' in my personal settings.
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How do I check which JIRA I have, before I asked the question here you made me select which JIRA????
To post this question of how to know which JIRA I'm using, the application makes me make a selection and I don't know? I found About Jira and here what it look like: About Jira (pronounced JE...
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I need to cascade in Jira Service Management, but I can't. I installed the Dynamic Forms for Jira app. Even so, I am not able to create the waterfall. Can you help me?
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Hey everyone. Jira is a new product for me. I have only been using for a couple of months and, have recently been tasked with creating a number of notifications for 60, 90 day and yearly projec...
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Hi, I would like to enquire if Im on current standard plan on jira cloud, can I still have free ITSM for 3 agents ? Current subscription is mostly for project managers and developers around 20 users...
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Is there any good integration between JIRA Service Desk and Slack. Where both JIRA Agents & customers can create Incidents directly from a Slack conversation. And even when the JIRA incident is u...
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I'm trying to return the Service ID property of a Service for use in another Insight Object but have so far been unable to. My use case is that I want to create a custom Object Schema for Services w...
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We have various projects all within the company. I have admin access to everything. For one of our company-managed Service projects, I created an automation rule to clone an issue from the service pr...
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created > currentLogin() not returning results Whereas only created > lastLogin() returning results
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Hi team, We have some automations which are calculating the costs or time of the projects depending on the rate (customfield_10181), actually we have this expressions to calculate it: To the costs ...
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I'm trying out the marketplace App AIO Reports inside of Jira Service Management I've added in Affected Services field from the selector but when it pull through into the report the field is blank. ...
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When creating a ticket in the Portal page , you can share issues with whatever organization you belong to , what's supposed to happen when you select one and submit the issue ? An email ...
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Dears, How can I create custom filed with values different based on issue type BR,
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I have added 2 users in service desk, both have similar set of permissions, 1 user can see & work on project as well as issues, but the other user cannot see the project and issues. Pleas...
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Hola No encuentro la manera de mostrarle al usuario de sevices desk un campo personalizado que rellena el agente, pero que no lo pueda modificar el usuario. Lo mismo con el campo Tiempo realizado d...
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Hi, i facing following problem: We want connect our Jira Service managment to our Exchange. Works actually but we have the problem that send notifications are not stored in the sent items folder ....
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I would like to implement the IT Inventory. Please share the process guideline. Thanks.
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