Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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We would like to know how can we get the change management workflow described in your documentation https://confluence.atlassian.com/servicedeskcloud/managing-changes-with-your-it-service-de...
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Bom dia tudo certo? Estou com uma duvida onde não acho em lugar nenhum sobre eu consigo separar por fila os usuários do Jira , um exemplo "Joao da suporte as filas n1, Pedro só as N2" gostaria d...
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Hello. I would like to use Service Desk API to create a custom widget, which would receive requests from users without authentication. However, when I make a request to our Service Desk project, I g...
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Hi, My service project's default language is German. I added and enabled one alternative language: English. The system language is English. When I go to profile and set language to "Automatically de...
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Hi, I'm looking to retrieve an unlabeled attribute (name is provider, id is 1293) from an insight object entered in a form (name is incidentAsset, id is 10706). What is the easiest way to find the v...
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While doing a test migration from Jira Service Management to Jira Cloud, the following errors were encountered: 2022-04-09 04:39:25.698 ERROR XXXXX project-import We couldn't import Lingo Tran...
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Hey guys, I'm curently reworking our service desk and struggling a bit with the question how to move a task/story to another department when the customers just got the wrong one. Currently we are c...
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Hi All, I am a PM in JSM team and wanted to understand more on getting incident communication work seamlessly in/with the product. Would like to get your inputs here and through this survey below. ...
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Hello, I have a project manager whose decision to use JSM is contingent upon the platform's ability to handle high volume of tickets through the portal, many of which may be submitted simultaneously...
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We have an internal app that we had configured with the Jira Service Desk widget to help the users log any issues that they encounter, however, about a week or so ago, we noticed that the widget is n...
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Hi Atlassian community, I am trying to setup the custom domain and Jira verified all the DNS records for that domain but it is not verifying the SPF record. I have tested the SPF record using MXtoo...
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Hi I tried to create an automation rule for the priority field of the ticket. Only admin can change priority, but it not actually work. What I am doing wrong? Trigger: When: Value changes for &...
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Hello, I am having issues adding 4 people as customers to my service project. They are deactivated Jira software users. When I try to add them I get an error saying the email is wrong. They ...
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I know the subscription for Jira Service Desk is based on the number of agents, the number or customers doesn't matter. If I link a Confluence Space to a Service Desk project, how will that impact my...
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Hi there, How do we create a JSM Request that is Activated from an Email from a Non-Atlassian Product? For example, we want x request type to be created and sent to a project when x trigger is made...
587 views 5 0 Deleted user May 9, 2022 -
Can a Jira issue be created via a form / teams ? The documentation states only on Jira cloud. https://support.atlassian.com/jira-service-management-cloud/docs/create-an-issue-using-a-form/ Are the...
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I would like to use an automation to send people a slack message when they have not responded recently (>24h?) to a Jira comment in which they are @ mentioned. I currently have several a...
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Hello Team I am creating a form that department heads will fill out requesting that remote users to come to the home office...this will allow HR to track when the remote users can request expenses. ...
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OK, this must be Monday. I am completely stumped. I want to use a JSM project to create Epics in Jira Software projects as a demo. I've set up a Request type and Automation But...
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If i use the automatic reminder button in a ticket to remind me to contact a customer regarding a ticket, a reminder is created (see picture below). For the example below, I clicked the "Tomorr...
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We are already using Jira Server with a planned migration to Jira Cloud later this year. Before this happens we are also looking to implement Jira Service Management as a support ticketing system, I ...
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The user could not successfully log in to the customer portal even after I reset the password multiple times. Since the user did not have any requests, I deleted her account. Now she cann...
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Hi, We use Service management Cloud to handle tickets and use time to first response to measure our tickets. I have created a Priority triage with JIRA automation to help set our priorities w...
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I have integrated Opsgenie with JSM, so when I create an incident in Opsgenie two alarms are created, one of these alarms is captured in JSM, how can I capture the name of the service that is being a...
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I have created a customer request form in the service portal with three different single user picker fields. Every time a user (administrator as well as customer test user) enters the form (same in M...
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Atlassian Community Events
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| yesterday | ||
| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |