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Jira Service Management
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Hi There, I have created a Dashboard for my project and I am struggling adding one report based on Request type. I want to add a report showing all the issues based on request types and their number...
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Is there a way to configure the order in which statuses appear in a workflow where all statuses can be transitioned any other? Right now, when you click the workflow button the steps are in alphabeti...
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I need to know if the there is way to change the word SEND in the blue button that appears in the portal for the word SUBMIT. There is any way to do it? Thanks in advance.
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Hello, I created an Outlook Exchange distribution list for the purpose of being able to use the address as ‘@' in a ticket comment and have notification e-mails sent to the members included in the D...
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Is it possible to tag someone in slack with an jira automation, is there any smart values os anything that does that? If anyone knows please leave the answer
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Hello, Issue: Customers create support requests via the customer portal and cc those who should be cc'd. The result is that those cc'd don't get notifications and can't see the ticket. &nb...
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Is there any way other than masking to map the Atlassian service desk URL to a custom URL Eg: https://mycompany.atlassian.net/servicedesk/customer/portals to https://servicedesk.mycompany.com
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I have a new user in our environment who keeps getting "Sorry, but we’re having trouble signing you in" followed by the error details below. AADSTS50105: Your administrator has configured the a...
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Our ops team is sending some automated alerts to our Service Desk and a good chunk of the message is being stripped out. What appears in Service Desk: UPS: At least one faulty battery exists. &n...
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Hi What is the recommend way for managing your backlog of items in service desk , similar to moving items up and down in a traditional Jira software project? Thanks Jerry
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I need to order or filter the incidents that have the longest time in a specific column, an example of this is a bug that has 32 days in the same column and another that has 16 days, order them from ...
1,521 views 2 0 Deleted user June 13, 2022 -
We want to edit or update a custom field when issue linked is created. I try this function or scheme but it always delete the previous values into the field. what are we doing wrong please?
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Can you change label custom field type to free text field box without having to delete and recreate?
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Bonjour, Je souhaite envoyer un document via Jira (ticket) sans que l'utilisateur ne doive s'enregistrer comme utilisateur. ( Comme si je lui envoyais un "mail" via jira) . Par le passé, Il ét...
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Hi Our customers can send a request to have their software updated by us. Each such process includes a manual collection of software fixes that are available for that particular customer. Would...
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Hello again, I am trying to create assignment rules based on a custom field I created for category and subcategory. I created a multi level drop down for category and subcategory. When...
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Hello! As it is now the customer needs to log in, this will cause a lot of administration. Is it possible to create a web link that is specific to an organization that they can use without login in.
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Olá suporte da atlassian, gostaria de verificar com você uma situação referente ao meu Service Desk nas opções de Campos Personalizados. Ao reivindicar a entidade, gostaria de fazer cascatas, por e...
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Hi, I would like to know if one request can open X tickets at a time, that each one goes through a workflow and that the requester can see the status of the request, which is the status of a...
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Hi! I want to know if there is a way that from a custom field of a request type, X tickets are counted: - custom field name: ID -I put 3 ID's and I want that even if it is only one ticket submit...
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如何使用JIRA工具来管理需求
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I have a Jira service management license. I'm also the administrator of the project. When I add a public comment to a ticket, I get the following red padlock icon near my comment. When I hover on ...
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Hi, My colleague has set up an "Internal Employee" object type in their schema and has made the "Display Name" attribute the label field of the object type. In my own schema I need to access t...
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Hi guys, is anybody working on a Jira Service Managent Powershell Module, to interact more easily with JSM. The usage of the API with Invoke-Webrequest is very unhandy. I hope that someboy of atlas...
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Hi there, Is there a way to remove "Issue Types" in "Type" field dropdown on Issue Creation? For example, on a JSM project, when clicking "Create issue" an issue screen will come up and rig...
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