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Jira Service Management
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Hi there, Per the subject, are there templates to use for Insight with JSM when in the cloud or does everything need to be created from scratch. Hoping to be able to leverage the People, Employee a...
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Hi - I'm just lost trying to correct a typo on this page: https://knoxcollege.atlassian.net/servicedesk/customer/portal/3 The linked page has the typo as well. Where to I start? T...
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Hi All, Have an iossue with Jira Automation as I copied a rule from my predecessor, and it's showing up as 'some errors' but the automation is passing. The issue here is, I can workaorund the pro...
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Hello. Trialing JSM Cloud Premium edition. I have insight discovery configured as a service on a Windows 2016 server. And the agent installed on a single Windows 10 pc. The scan works as scheduled an...
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Hi community, Hope someone can point me in the right direction. My business has currently set up a Microsoft PowerApps form which when filled out, makes the appropriate changes to a SharePoint List...
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I keep getting email that I have hit my user limit of 3 on Jira Service Management but I only have 2 users "You've hit the agent limit on your Free plan" Confirmed I only have 2 users by visi...
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Hi all, What is the optimal workflow definition for the training request process? Regards, Firas
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I am migrating an old JSD project from on-prem to the cloud and when going in I see warnings about the use of legacy automation, and how we should be using the regular Automation for Jira. Is there...
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Hello guys, I am trying to export the issues in one of my projects (40074 issues and counting) to excel but I don't see a way we can. I have tried the pager/start=1000 method, but when I ...
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Quick question, Is there a way to find out whether a ticket was created in the agent view vs customer view? Thanks!
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The following error message appears when I click the save changes button. How can I solve this? Error: Saving template form failed A server error occurred while trying to save the template...
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Buen día, estamos presentando un inconveniente con JSM, cuando nuestros agentes envían una respuesta al cliente y este lleva un adjunto... al momento en que nuestros clientes abren su correo y ven el...
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Ugh! My brain is mush and I deleted the automation that did this! I'm trying to remember how to piece this together. I have specific JSM issue types that have a custom field that references...
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When a customer has forgotten password. There is no way to send them a forgot password request through the Admin. These are the only options I see in the admin. Any thoughts on how to do ...
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Our customers report, that the preview of a knowledge base article is badly scaled in ticket view screen in JSD. It happens in all browsers. Logging in to confluence doesnt change the scaling, and th...
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Hi, Jira community, Before anything, I am new to Jira, only use it as a customer in the IT support of my company. We are starting to use Jira Service Management to implement a Client Servic...
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Greetings Community I have a critical requirement for Jira Service Desk. For several of our JSM projects, we have a need to affiliate agents to just a subset of organizations configured in the...
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Hi, Im having some issues with one specific request type that doesn't allowed the reporter to submit the request. I attach a screenshot:
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I created an Jira Service Mgmt free cloud account yesterday and have been testing out email automation rules and received the following message: E-mail sending has been disabled globally due...
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As a company, we would like to report on whether issues logged are either * User error * An actual system issue The above needs to be reportable as well. Obviously it will be an internal ...
318 views 3 0 Deleted user February 3, 2022 -
I have seen the new feature for forms within JSM and they look great, I have a question that I cannot find an answer to, are you able to assign a form to a specific status in a workflow (a lot like t...
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Hi, I am not able to export the actual data from my custom fields via the open in excel button. I need to use the CSV, which is not helpful because for every new field and every project there ...
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Eg. reporter A has created a ticket. I (Agent) have to ask somebody else via e-mail about the ticket without letting A know. Is there a way to do that? Normally I could add participants but then A w...
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Hello team, Jira service management issue: We couldn’t save your approval response while approving the change request. 1) I"m using the default Change management workflow as b...
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Hello, I use the new tool used by Jira (forms). This allows you to quickly and easily create new forms so that they are then displayed in Jira Service Management for the end customer. Previously, I...
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