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Community resources
Community resources
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- Questions
Jira Service Management
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Hello Atlassian Community! I have made the integration between Opsgenie and Jira Service Management (JSM), currently the integration allows capturing in JSM all the alarms that arrive in opsgenie ...
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Hello, We have a use case where our customers need to send PHI data via email and have it create an issue in JSM. We also have correspondence back and forth that will also contain PHI data.&nb...
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I get this error: This Jira Service Management project has configuration problems and may not work as expected.Update your permissions to enable widget.Make sure that the Project Role a...
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When does "Seamless conversational ticketing experience" come to teams?
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Fala pessoal, agradeço desde já o apoio. Existe alguma forma de notificar o usuário sobre o SLA de atendimento para a solicitação aberta? De forma automática, é claro.
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Hello everyone, Does anyone happen to know of a way or method on how to auto-populate the "Approvers" field in Jira and it gets the data from Azure AD, without the use of paid add-ons? I am looking...
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Our Jira Service Management is not creating new tickets. It happens via e-mail and directly from the "Create" (create issue) and I have "admin" permission inside the project. On the e-mails logs the...
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Hey together, We want to forwarding emails from our customers. The email handler should create a support ticket for our customer, which email we forwarded and not for our user. is that poss...
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Newbie looking for ideas or a 'how to' on an approval workflow in the cloud instance. The built in service approval has the approval at the top so the approver has to approve/decline it before the a...
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Is it possible to link the Client Portal to a particular Confluence space that is client facing only and link the project the Client Portal is on to another confluence space? Basically is it possible...
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Incident Creation Screen: In the incident generation screen, there are 2 Insight fields that are "Equipos" and "Sucursales" and 1 field called "Descripción". Our need is that when the t...
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I'm setting up my instance of Jira Service Management for Customer Support. How would I create all of my customers without sending them an email invite to sign-up. Later, after I import al...
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Hi folks, I am sure there used to be documentation on the mindville site as to how one can create a complete copy of an insight schema with all the objects. Does anyon know how you do this? ...
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This seems to be a very simple thing but the results are always different from what I was expecting. I want to look at issues created between the 1st and last day of a specific month, however, it ne...
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Looking for some guidance. I'm Configuring my Customer Support Portal and would like it to open to a single form. When my customers browse to my Support Portal, I would like it to op...
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Hello! I am facing an issue regarding the Checklist visibility. Me and one of my colleagues have the same roles and permissions. Moreover, the Permissions in the Checklist for Jira Cloud settings are...
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Hi, i've got a little problem using smartvalues in my jira automation webhook. I'm using {{webhookResponse.body.additionalInformation.fields.first}} and receive {id=3...
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created a workflow in one admin site and I need to copy it to another?
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Hi, I created a calendar for one of my projects as well as the holiday. I have 5 other projects, how can I use the same calendar? If not, how can I copy the calendar from one project to use on othe...
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Dear team, how to configure secondary approvers in Jira, in case primary approver is on leave. In some of our service requests we have an approvals required from different teams as well. For examp...
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We want to add a table in some of our service requests and were using "Table Grid Next Generation" add-on but due to compatibility issue with some other add-ons we have decide to disable "Table Grid ...
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Hi there, is there an easy way (or an app) to annotate pdf documents in the attachement section of jira service management? So downloading, annotating and uploading again is too much efford. Should ...
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How can we ensure that only the people allocated to a project are listed in the list of assignees and reporters to be selected in a request or raise a request on behalf of? Currently users s...
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Hello, In my project i have 5 screen schemes and i want to add new screen scheme. i was able to create a new screen scheme but i dont know how i can add this new screen scheme in my general sc...
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Hello, in an automation i create a new service request and want to insert a link in a comment with the customer URL of this created service request. Any ideas? I thought there is maybe a sm...
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| July 29, 2025 5:22 PM PDT | ||
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| July 24, 2025 12:26 PM PDT |