Is there anybody who can help me to set up SLA in service management in both Incident and service request. For ex: Medium severity is 4hrs - 8 hrs response time High severity is  45 mins - 2...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello,   I would like to know if it is possible to add an dynamic filter, like the attached image, in my view where is all my queues.     Regards.

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Apologies for the large post, but I'm in a web of automation. We are starting to create automation to create and act on issues between various projects. I will try to follow this per the workflow and...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud

Gostaria de que quando um ticket fosse aberto a um analista, nas informações do ticket aparecesse um artigo especifico para aquela solicitação, onde somente os analistas consigam visualizar. Não quer...

• jira-service-management

Hi there, I am desperate to find an Asset Management solution that will take the current data we have and bring into Jira to use.  Our current soon to be replaced ITSM solution has a full CMDB ...

• asset-management
• cloud
• jira-service-management
• jira-service-management-cloud

So I am having an issue including some custom fields in an email.  For example I have created a custom field "Start:" which is a date time picker type field.  No matter how I try to forma...

• atl-orange
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I am an admin and it has been brought to my attention that a user is unable to receive notifications. I have confirmed through notification helper that they are able to receive notifications f...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello, We would like to find out how to listed different form under same Request Type for user to pick and choose which form to submit. As of now, I am able assign multiple forms to the same Reques...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I have dove into this and cannot see any settings in the JIRA Prioject settings related to twitter nor do I have any plugins related to twitter installed. Can someone please help me figure out what i...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• twitter

Until mid-January it was possible to edit specific fields of our service management project. However, recently, we are no longer able to edit fields during the handling of a  service desk ticket...

• jira-service-management

I have a field-required validator set in my workflow on an approval transition but when the user selects the "approve" button, it bypasses the validator. How can i ensure that this validator is follo...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I would like to know if there is a way to add an Attachment field in the new Forms feature for a JSM project. And if there is such a thing, how can it be done? I tried to look at the settings, li...

• cloud
• forms
• jira-service-management
• jira-service-management-cloud

Dear community, i have a problem with JSM for customers. If a customer try to submit a ticket using the JSM form from Safari iOS, then ticket isn't created.  Could you help me please. 

• cloud
• jira-service-management
• jira-service-management-cloud

Hi there, I'm quite new to Jira Service Management, and am setting up Jira Cloud for Outlook at the moment. Very nice to be able to add Outlook tickets to Jira Service Management!  There's onl...

• cloud
• jira-service-management
• jira-service-management-cloud

We have subdivided our incidents and requests into different sub categories. So for example under Incidents, we have Report a locked account, report broken hardware, report vpn issue etc Under Serv...

• cloud
• jira-service-management
• jira-service-management-cloud

I am testing out the new Jira Forms option that has recently been rolled out.  I was wondering if there is a way to make the fields within the form dynamic? I see the option to make them requir...

• cloud
• jira-service-management
• jira-service-management-cloud

Dear Jira Service,   I accidently made a ticket to be closed by mistake. I have been struggling to find out how to make it open again so I can update it by following the right process. &nbs...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all, We are looking for a plug-in that will enable us the capability to clock in and clock out per Jira issue. The main goal is to have a monthly report for each employee and the time he/she spe...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello, I faced with interesting situation. When i Closing a issue and write a comment during closing ticket this comment didn't appear in general comment the ticket. Is it possible to make the com...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello Team, We have a few queries related to the Jira time stamp. Please help us with the below.. We would like to change the jira time stamp to 24 hours format instead of seeing AM/PM. Also we w...

• jira-server
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• jira-software-server

Hi, Jira Service Desk sends mail to Approvers without Approval Buttons.  "Approval Required" is activated and Approval Buttons are added in the content. When I test it with "Send me a test ma...

• jira-service-management
• jira-service-management-server
• server

「フォーム」機能を使用し、設定から「ポータル ビューでフォームを表示」を選択して ポータル経由でフォームを入力、送信できるようにしておりますが、変更履歴の記録ができないか検討しております。 ※基盤管理者と基盤利用者がおり、基盤利用者がフォームに記入＋送信、基盤管理者がそれを確認して依頼対応を行うという役割です。   具体的にはサーバ構築の申請フォームとして申請したいのですが、 ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, We have an issue type in our Jira configuration that doesn't export two specific custom fields that are definitely chosen by Customers when they are first submitted.   This issue type is ...

• cloud
• jira-service-management
• jira-service-management-cloud

Please want to learn more about direction to edit format and to creating Continuous integration and Continuous delivery with Jira service management Cloud, really need help and support to participate...

• cloud
• jira-service-management
• jira-service-management-cloud

I want to create a schedule issue and to select the correct service unit we create following: 1. you choose the supportlevel. 2. you choose the faculty 3. you choose the service unit.   The...

• jira-service-management
• jira-service-management-server
• server