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Jira Service Management
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Hello, in an automation i create a new service request and want to insert a link in a comment with the customer URL of this created service request. Any ideas? I thought there is maybe a sm...
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Greetings Fighting and learning at the same time. I want to set up an automation rule that when a customer updates comments on a JSM ticket, either by email or via the portal, the same comment gets ...
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Good Day We have a project with more than 100 automation steps and we are finding it hard to update as we are unable to see the automation task description from the automation view. ...
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participant still added once i removed his name
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Hi atlassian community! I want to set up customer satisfaction automation for the portal. After closing the request, the client receives a link to the form in the comment. However, reactions and c...
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I just upgraded from Jira Service Management 8.20.2 to 8.20.8 and noticed that when assigning a ticket to an agent, the agent drop-down list shows a duplicate of each agent. Does anyone know why this...
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I'm having an issue adding users/customers to an organisation. The problem I'm having is we have a publicly accessible portal and we've been encouraging (but not required) customers to sign up using...
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Hello, my automation shows an action detail "Action details: This rule was configured with a project restriction. You can change this restriction in the 'Rule details' section. Only issues from...
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Hi there, First off, sorry for the wordy subject :) The ITSM solution we currently use has a mail monitor built into it that takes emails and breaks parses out various elements into variables that ...
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Hi , our setup already has an email integrated for case creation : when customers send email to support@****.atlassian.net as Service Request is being created for them automatically .&nbs...
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Hi , in our set up in service management we have multiple users within customer organizations . we want to configure it in a way so that some users could see all the cases from their Org but some onl...
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Hey there, Feedback from the floor is that when a ticket is cancelled the wording "Won't Do" is a little harsh when it is displayed as the resolution reason. I am not sure if it is possible to chan...
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We created a Service Desk project for our Supply Chain team to handle internal users' purchase requests. We need to find a way to export approved tickets (in our Jira project) to MS Dynamics so those...
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Hello , I am using a service management project to get the tickets logged from the customers to the support team . This is the cloud version of JIRA . Whenever a ticket is raised from the cus...
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Hi, I am trying to configure SLA by Request types like Email requests or hardware requests. I didn`t find on the web how to config that. Thanks for the help
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Hello, in the usercreated.vm the normal Baseurl is linked. #set ($setpasswordUrl = "${baseurl}/secure/ResetPassword!default.jspa?os_username=${velocityhelper.urlencode($user.name)}&token=${para...
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Hi. When creating a JSM project with the Rest API, a field configuration scheme is created with the name "Jira Service Management Field Configuration Scheme for Project <project key>". It seem...
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I recently synched a Jira project to a Trello board using Unito. My incorrect mapping led to the issue Summary fields being replaced. How can I undo this error??
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There are 15 Applications and for each application there is a different approver i.e., 1) Application-A, approved by Kelly 2) Application-B, approved by Tom 3) Application-C, approved by Den What...
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...hat using the Jira Email Handler requires that the person sending the email to have a Jira licenses even though it is a Jira Service Project. Is this still true? Or, we can have them send an e...
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I have set up a default ITSM project with no customizations whatsoever. I have done the following: Created a single ticket Set the status to Resolved and set the resolution to&nb...
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I have a new support ticket type that relates to customer data deletion. I want this to happen after 120 days and I dont want the SLA applied to the other ticket types on the board to be applied to t...
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Below is a copy user view of a ticket following submittal from the portal. To the right, this is not an option to update the ticket once submitted. Can that option be added to a user view? &nb...
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So hi, and I have a big question. I want to everyone on the web to be able to create an issue, but I don't want to automatically register non-registered e-mails at Jira, just want to receive then. I...
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Hi, so my company doesn't allow anyone to create issue, because of that, if you send an e-mail creating one, you don't receive any confirmation saying that your e-mail wasn't accept because you don't...
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