Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Is there a way a voicemail can be transcribed and then entered as a ticket?
-
HI We have a number of 'dead' tickets that we need to close but do not want to notify the reporter? I would like to do this ticket by ticket and not in bulk if possible. Any ideas please? T...
-
Dear Community, I need to write a JQL that would give me the results of all the tickets created between Mon 05:30 AM IST till Next Mon 05:30 AM IST. For this I wrote -> created &g...
-
When setting up notifications in the notification schema, the single email address does not work. I want an email to be sent to my team when a ticket is submitted to my team's project.
-
Is there an example about this article > https://developer.atlassian.com/cloud/insight/imports/workflow/ I think it is too hard for standart admin user.
-
Hello together, I use Forms to create forms for our Jira Service Management and then provide the forms to our customers. In one form I use two date pickers from the Forms Fields (checkScreenshot) ...
-
Hey guys. I have a text field in the Custom form Extension of which I do two validations: 01. Required; 02. Minimum of 5 characters. However, users are filling in with blanks. Would it b...
-
...are team uses JSD and we are documenting in a public Knowledge Base and in private Confluence Spaces. We are using our knowledge base more and more (and we will create additional ones) and we love t...
-
Hi, I'm wondering if it's possible to create an IF condition within Automation that creates a subtask only if a specific field contains a persons name based on a list of names that is inputted into ...
-
Can't open service desk portal after changed the JIRA base URL(changed domain name). open service desk portal is blank page which didn't display any info.
-
Hello, I'm interested to learn whether there is a possibility to integrate FreshService with Jira Software. Background: Is it possible that for tickets in Fresh Service an issue in Jira Sof...
-
Using the form designer on Jira is okay and good it links to Jira fields for reporting but can you use a form on a different site (one that you can do more advanced/flexible things with) and post it ...
-
Hey, unfortunately, I cannot find a REST-API-endpoint for creating multiple Insight-objects (does such a endpoint exist, where you can POST a Json-Array of objects to create?). So, I´m trying to cr...
-
Hey, when you have different object-types with several objects in your object schema, Insight-Cloud won´t export/import the objects correctly back to their object-types. You can only put it in one o...
-
Hello All, We have to configure a JIRA service management and Confluence licenses for validation in India, on internal VM/Physical server. For minimum two months. After validation, can we migrate t...
-
Good morning, I would like to do an IQL in Insight so that my import catalogues the objects correctly. I have four different object types that have two characteristics: 1st characteristic : Functio...
-
I have a use case. I have two custom fields. 1. Is the plan detailed enough? (Select list values Yes/No) 2. Reason for No (Text field) If yes is selected in the first custom field then the second...
-
I'm getting some extra characters in the KB article description e.g. "\uD83D\uDCD8.
-
We have a client that doesn't want QR codes at this point. Is there a way to stop it being displayed.
-
Where can I source the codes for all of my workflow statuses? I know it's probably not best practise but one of the teams i work with is wanting to track and report on status transitions (post even)...
-
There are many such as the excessive padding around all the text, vertical panes and scroll bars for days, no color to visually distinguish sections of the view, etc. etc. I know the new issue view ...
-
Hello when the email come to outlook, tickets are not created for all those emails, mostly from outside the organization, for internal it is OK
-
Is there anybody who can help me to set up SLA in service management in both Incident and service request. For ex: Medium severity is 4hrs - 8 hrs response time High severity is 45 mins - 2...
-
Hello, I would like to know if it is possible to add an dynamic filter, like the attached image, in my view where is all my queues. Regards.
-
Apologies for the large post, but I'm in a web of automation. We are starting to create automation to create and act on issues between various projects. I will try to follow this per the workflow and...
Atlassian Community Events
| User | Count |
|---|---|
| 20 | |
| 12 | |
| 8 | |
| 8 | |
| 8 | |
| 8 |
| Subject | Author | Posted |
|---|---|---|
| yesterday | ||
| Tuesday | ||
| Tuesday | ||
| June 12, 2025 8:08 AM PDT | ||
| June 12, 2025 6:43 AM PDT |
