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Jira Service Management
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How do I report on First call resolution? Meaning how do I report on a ticket getting closed without a follow-up from the user or agent. An example ticket might be, Customer calls up to adv...
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Hi guys, I am having trouble figuring out why I am not able to transition these bugs so they are not appearing in my Open Issues filter. When I checked my own permissions everything looks correct an...
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...ike it is not working for me: <a class="sc-eXEjpC bJcbJv" href="mailto:larii_lh@yahoo.com" title="mailto:larii_lh@yahoo.com" data-renderer-mark="true">larii_lh@yahoo.com</a> &n...
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Hi I need a task created in Jira every year on Dec 1 How do I automate that? I can select every 12 months but I can't select the start date. Any ideas? Thanks Wendy
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I am using JSM Cloud, and under systems/mail/Incoming mail. I have my O365 mail server added/authenticated etc. Mail handler has a single line item titled "New issues add Comments for existing i...
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I have Approvals field (system field) added to my issue and request types and it appears under Context Fields in Agent View configuration setup. However, the field will not show up in the actual issu...
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...akes for frustrating security issues. Is there a way around this, so that we can house pages only relevant to agents in the same space as our public helpdesk pages? To my knowledge, Confluence Spaces a...
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Hi, I have problems with the invitation emails to my domain @atelcc.com.gt when I send other emails if they arrive, what could be the problem? Thanks and regards.
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We barely started to try this feature but we keep getting an error when trying to create a channel, I did notice this stakeholders field started popping up now so not sure if it is relevant.
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I have a team that accepts work from a Service Management project, but the team also has non-Service Management project work from another team Jira Project. The team would like to see the Jira ...
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Hi all, We are wanting to implement smart assign but is there a way to base it around schedules and time off? I see some of the smart values, but not sure if they would help in this case? ...
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Hi! We are testing out Jira Servicemanagement and like to built our Incident-Management with it. Our Problem is, that, as far as i understand it, the issue is visible in the customer portal, if the ...
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We have existing assets, for instance "ABC-1123". We are testing out Insight for asset management. I set "ABC" as the key for Insight, but of course, when I create a new asset it is "ABC-1".&nb...
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Hi guys, I actually wanted to directly contact Atlassian support but the way there seems to be obscure. We run server versions Jira Service Management 4.20.1 and Confluence (don't know which versi...
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I'm trying to create a filter that excludes tickets with a label of "Review" or "review", but it is excluding tickets that have never had either of those labels applied at any point in the ticket's h...
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When I setup a new Request Types, can I add a default Component value? If yes, how to do that?
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In India we have the holidays state-wise can we configure in SLA calendar for requester location-wise.
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As the questions pose I have someone who only needs access to the Jira service management as a customer and not the full Jira suite :) I'm pretty sure I found that I cannot just deactivate t...
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I have a project that receives a ticket opening whenever our monitoring finds a bug or an error response.
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Hello, This is the notice that appears in Jira Service Desk. My question is this: Will Insight not be usable unless upgraded to Jira Service Management Data Center?
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Hello, I've added my domain to my email domains and added all DNS records shown there. For now all DNS records are green except the first TXT record (include:_spf.atlassian.net) which is shown as re...
410 views 1 1 Deleted user February 10, 2022 -
Hi Jira Service Management doers, I would sort the details display of a SLA "time to resolution" report according to time to resolution value, so that I could find easily issues that breached the SL...
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Hi, I want to create some KPI reports related to Asset management which is use Insight. I have read some articles but nowhere can be found on HOW. Please help
1,654 views 3 0 Deleted user February 10, 2022 -
How to check if checkbox is checked without crashing the post function? say issue.get("customfield_13219") is my checkbox field. I need to know if it's checked or not. If I use .size or .value method...
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I am using Jira Service Management version 8.20.2. I am trying to create an issue through a mail receive handler. But it doesn't work properly. https://confluence.atlassian.com/jirak...
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