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Jira Service Management
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Customer is unable to share ticket with other interested users once it's been created. The option for it is grayed out for customers but not for agents.
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Looking at adding stakeholders to an service request, where is the stakeholder list maintained so they can be added? Are these licenced users or unlicensed customers? I'd have a scenario wher...
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Hi there, Can you add a component to an issue in automation before the issue is created? I've tried using: { "update": { "components": [{ "add": {"name": "Component Name"} }] } } &n...
595 views 3 0 Deleted user May 18, 2022 -
I have done this before and cannot, for the life of me, find where I did this! I want to customize what the status is called in the customer view. I have gone to my service desk and selected "Request...
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Hello, Can someone please give me some feedback on why my rule below is not working? I defined a new SLA called "time to reply before ticket closure" and set 72h for it. (Made it 1m for the sak...
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Trying to uninstall apps, and the manage app just keeps spinning and spinning. None of the apps I have installed are working, 3rd party, so I'm just going to delete them and I can't even d...
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I changed the description for some of my custom fields,to not have a description. What exactly do I need to do , for this to be updated on my request types that use these fields? Not sure what to do ...
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Team...just now jumping into the deep in of the pool with the new "forms" feature in JSM. So many template to choose from but I don't see a template for "request type" generation.. anyone creat...
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Hello, I want to use Jira connector in azure data factory. I created a Jira dataset however when I preview the data I can not see the fields 'reporter' and 'assignee', can anyone ...
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We would like to setup a workflow where a ticket that is created in a client JSM is escalated/reassigned to my JSM subscription. Would it be by adding our help desk e-mail address in their subscri...
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Dear Community, somehow we cannot see the answers on a service desk ticket from some customers. There's always an empty message where you can only see the signature. What could be the case? W...
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I have tried various queries with the filter using project in (PIN) order by rank asc" but it doesn't produce exactly the same order top to bottom in the backlog tab. it seems like there ar...
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When I edit the Request Created notification, I notice that it goes to 'Customers involved'. Is there any way of changing this so that I can exclude a particular subset of customers who we...
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Can we use Jira Automation to trigger a scheduled alert/email when for example "More than 10 issues with X issue type have been created in the last 1h"? Is there anything similar to the "...
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We're able to successfully render out objects and attributes using the macro for Confluence, however ALL of the avatars/logos for each object displays a broken image icon. This is purely a cos...
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I'm an project administrator in Jira Service Management. We wanted to have two different requests each with a component drop-down menu. We didn't want both menus to show the same components so I ...
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Hi all I create 2 service desk project, but one has strange artefact in mail and mail templates On two screen you see template main request and template about create request Right - from project w...
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Hi There, I'm trying to find out if there is any method that I'm overlooking where I can quickly close solved tickets without having to meticulously click a series of required fields to then...
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Hello everyone, I have faced the problem with adjusting created/resolved issues report. With the series "Resolved" it does not count anything, but when I check the other series like "Time to resolut...
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Hi all I have bug with field FROM in mail from portal to customers Mail about registration new request has FROM = Portal project name And about reopen request - also But mail about change status ...
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Hi, Which Status is stopping SLA? I think I tried all the statuses and the SLA is keeping running and effect our SLA %. Thanks
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Hi all, Is there any way I can get Jira to ADD users to an active directory security group? Im trying to setup an approval workflow, so once access to X is approved, it will run a task/ scr...
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Hi All, Is there a way that we can hide service portal from people that are not added as a Customers? Current behavior: If the user (email) is not added as Customer he can still see the link to f...
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So here's our setup in our company, project called "Support" is created under JSM so users can report bug tickets and another project called "Zen" under Jira software for our tech team to manage tick...
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How to create a feedback form and yes or no like Atlassian feedback at the bottom of the article
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