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Community resources
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Jira Service Management
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I need permissions to create issues for the DISH Wireless change requests. Is there a link to open a ticket ?
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Hi all When voicemails are left with our Service Desk, an e-mail is generated with the recording which then creates a ticket with the Report Name 'SDVM'. I need to ensure that our Agents are changi...
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Hi to all, In brief we have many customers on one single jira service desk portal. We have organized the customers into organizations. We need a way to automate the process of assigning th...
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Hello Community We have a situation, which I do not fully understand and we hope that you have seen this situation before, regarding incoming mails to Jira Service Desk which need to be picked up by...
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I initially have had an issue with receiving any emails from my own Jira desk however I have noticed this problem occurs on other customers Jira's when I am expecting automated replies to my tickets....
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Please help to check why following customer user are not receiving an inviataion email from jira@portrix.atlassian.net
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Good Morning Will Insight stop working for good or just lose support ? Is it necessary to buy the premium version of Jira Service Management to continue using insight?
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Dear Team , I have created a child ticket basis of automated Rule . New ticket created automatically basis of required JQL . But Not able to linked both (Parent and child ticket) . So I can t...
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I track the tickets in my products by age of create date (created in the last 7 days, 8-20, and more than 21 days). My filters never equal the total amount of all open tickets in the queue. Sh...
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When I create a jira software issue from jira service management using jira service management automation, I want to get the URL information of the created issue, is it possible?
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Hi guys, on our jira instance I installed the Insight plugin and the SCCM plugin. Now everytime I click on the "first Steps" button I get redirected to our dashboard. Also I can't see the Insight ...
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I am new to administering on premise Jira server and service management. My SSL certificate for accessing my site has expired and can not figure out how to update it. I have add certificates to other...
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Hi , I was wondering if it possiable to disble this in JIra? everytime we replay on a request the customer gets this window and then the replay from os after.
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When I go into Service Desk and search for previously raised requests, if I change the created by filter to be "Created by anyone", it still only shows the requests which I have created. Is there so...
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Hi there! Our Organization has a Jira Service Desk: https://ibexlabs.atlassian.net We want to explore Jira SSO with our organization's users. How can we achieve it? Please help us wit...
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I want to add two categories to our customers like - works for sales/HR/PR ... and - is employee/leader/trainee/contractor... So I can evaluate who (which department, which group of colleag...
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Hello, in our service desk we are using the standard customer notifications of the project. Additionally we are using custom automation rules: If from country X, add internal comment where User X,Y...
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We are exploring registering all our services in opsgenie for alerting and incident management purposes. I have seen that these services flow into Insights in JSM, which is really handy, but the sche...
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Hello community, I want to add the Field "Epic Link" as a required field for Issues. I already found a solution how it can possibly be done in https://confluence.atlassian.com/jirakb/how-to-mak...
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Hi Friends, Hope you doing great, this is the first time I am using Service management on Atlassian cloud In a service requests fields dropdown I want to add one of my own custom fields to se...
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Hello team, I would like to know how to create an automatic message when a ticket is created. Meaning that as soon as the ticket is created and assigned, an automatic message is sent o...
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We have an Insight schema created with a "group" type attribute associated with an object type X. I created a Insight Object type custom field with just the schema and the object type mentioned in th...
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Is Jira service management free with Jira ?
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Hello, In Cloud JIRA, if a ticket is raised by the customer , there is this "More fields" option that is seen on the right hand side of the ticket . This has the fields that are not the part of the ...
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When I enter Insight, I get the following message and it stays like this, following the instructions I can't find how to enter, since the options don't seem to appear.
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