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Jira Service Management
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Hi, I am currently in the free version of JIRA Service Manager. (Cloud). I have 3 users but there seem to be more created by Atlassian. How should I delete them?
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We have a process where: Issue-A is created via the portal Automation fires an email to an external party with Issue-A in subject Reply via email is received creating Issue-B Automation links Is...
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Hi guys, We want to hide a project to the public and use a project for internal tasks similar to the flow we have with support tickets (priority, due date etc) - however it can be se...
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Hi, I use these functions to get an insight object in my script. def incidentSiteId = ComponentAccessor.getCustomFieldManager().getCustomFieldObject(11401) def incidentSiteValue = issue.getCustom...
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Hi all, Thanks in advance for your help! I have created a rule to send out emails to the reports notifying them of an issue due to expire. I have used To: {{lookupIssues.reporter.emailAddres...
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Hi, we have Jira Software (100 users), Confluence (100 users), Jira Service Desk (25 agents) in a Server configuration. I need, to understand better what Cloud Plan is the best for us, to cal...
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Hi Team, I am trying to create a custom report/queue for a particular request type of a project. The request type contains a request form with a field called "Requested For". It is a multi user sele...
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Hi Here is my automation: Logic: When the JSM agent, while being in the service project SUP, creates a linked issue for JIRA Software project XC, then send a slack message. The...
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how can we insert an image or a link on the customer notification that is sent from Jira
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Hey there, Per the subject, I am building forms using 'Forms' in JSM and have a drop down box on the Incident form where I wanted to link the Insight custom field I have selected that shows a users ...
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How do we configure this? We have twenty clients. We want to 1. Apply SLAs per client. 2. For clients in different regions, we want to apply SLAs per region.
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Is there a way to capture objects that have been updated within a week? I was hoping to get a dashboard to show assets that have changed their assigned user for the week.
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Hey, I want to create a jira automation in which I try to extract all autors who have the email domain xxx@special-domain.de to route them to a team queue. I can't achieve the condition. ...
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Hi, I'm running a free license on jira service management. I'm the project owner and i can add second user. However when i assigned a ticket to an assignee that is only guy - it's me only. How can ...
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Dear Team, I have question with automation project rule as I have created Project Rule and assigned user base on which Status response. It doesn't show any error but it's also not running.
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Hi there, I am stuck trying to show a list of assets for a user with Insight. We are importing existing assets into Insight and only have a 'short name' I have an employees schema Key is Short Na...
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Hi there, We have some forms where we have custom fields that record a users name, i.e. when we are requesting access for someone for an app or location on the filer. I need to display this in an e...
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When is the Knowledge Management for JSM is going to be introduced in Australia?
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This app was in the market place but there is no documents for this. Is there any information for this product
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Hi, I came across a youtube with this feature in JIRA. Does anyone know where to find this button or how to activate it? I currently have the free Cloud version of Jira Service Manager for my te...
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Can we remove the default links when Jira Notification is sent to a specific user? Can we disable View request link below? And View Issue button for any updated ticket n...
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Is there a way to auto update the original ticket when the clone ticket is updated?
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I am looking to create a way that our team can see how long it has been since a service desk agent has commented on a ticket. I tried to do this by creating custom fields for last commented by, and ...
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As part of our Business Contingency Plans, we currently output a list of all tickets from Jira each Monday. This allows us to carry on working on tickets we have logged if we lost access to Jira SM f...
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Hi, I have a project where I create an issue. The ticket is now in Waiting for support. My next status is: In Progress Prior to getting to that status I have set a transition called ...
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Atlassian Community Events
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| 28 | |
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| Subject | Author | Posted |
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| July 29, 2025 5:22 PM PDT | ||
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| June 18, 2025 4:57 PM PDT | ||
| May 29, 2025 11:41 AM PDT |