Hi all, new to this forum.    My team uses Service Management to handle incoming queries but we still have access to the Outlook inbox.  We can see that there are people/groups in co...

• cloud
• jira-service-management
• jira-service-management-cloud
• participant

Hi Guys, I have a select list field called Agreement with values New & Existing, if the user selects Existing, the form prefills couple of fields with default values but if the user change the m...

• jira-service-management
• jira-service-management-server
• scriptrunner
• server

Hello everyone,  My team currently has a JIRA Software Development project (under JIRA SERVER) we use to manage our backlog and current sprint progress. In this project we utilize 1) the Kanban...

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

I've added a number of new customers to our project, but nly 1 of 5 people was sent a welcome email - I've checked our mail filter (mimecast) and we only received one of the emails - the other 4 simp...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I've been setting up request types for use in the portal. After wondering why customers skip the "Affected Service", I made an inquiry and found out that this field is not visible for customers ...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hello,  We use Jira products for a while now and we're changing Zendesk to Service Management A couple of questions regarding the Jira Service Management Portal and its access 1- Automations ...

• jira-service-management

As an administrator I want to give access to 2 new users to Jira & Confluence ( CLOUD ). I am facing this issue. How to resolve this?  In our jira cloud PROD instance -> jira-user group ...

• jira-cloud
• jira-service-desk-cloud
• jira-service-management-cloud

In the course of handling an issue, I never want to close an issue before the end user agrees that it is good to be closed. Currently the way that manifests is either 1. automation that closes a tic...

• email
• jira-service-desk-server
• jira-service-management
• jira-service-management-server
• transition
• +1 more tag...

Which Confluence macro would I need to be able to embed a Jira Service Management widget on a Confluence page?   The Confluence "widget" macro does not work for this nor does code snippet o...

• confluence
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi, I'm trying to setup the automation rules which will be based on few conditions. Main goal is to transition incident ticket to next stage once all of those conditions are met. I used few types ...

• automation
• cloud
• jira-service-management
• jira-service-management-cloud

Hello, we use our own company e-mail address in Jira Service Management. Is it possible to make SMTP settings to use a mail certificate? the Jira mails are currently sent without a digital signatur...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi Community, i have a weird problem. I have an announcement (see below) and it is always shown again and i don't know how i can get rid of it. Any suggetions? Kind regards Dominik

• jira-service-management
• jira-service-management-server
• server

Customfield = ResolutionCode = Parent + Child

• jira-service-management
• jira-service-management-server
• server

I'm trying to create a form for one of our requests, but can't find a way to add an attachment filed to it. Is it possible? I'm talking about this feature https://support.atlassian.com/jira-service...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi all,  We've recently improved @ mentioning in Jira Service Management. This has been highly requested over the years so we made some changes to make your lives easier.  I'd love...

• cloud
• jira-service-management
• jira-service-management-cloud

...ield (JSU) Composants = "Disc Entreprises" Comparison Type: Texte Function : Update Any Issue Field (JSU) Precondition must be: True Issue Field: Participants à la requête Field Value: KOM, u...

• jira-service-management
• jira-service-management-server
• server

Hi Everyone, I would like to inform you that we have updated the "Field Value Changed" trigger in A4J (automation) to listen and understand different types of changes: Value added, value deleted, a...

• automation
• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I want to create one set of knowledge base articles for customers (how to, common FAQ etc.) and a separate set of articles for Agents (how-to resolve certain techinical problems and specific client r...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud
• knowledge-base

I want to send one email to each individual user of a list of only their existing issues.   I have tried using lookupissues to then send an email of each list to each assignee - this works whe...

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

Hi there, Just exploring some workflows for our JSM instance and this came up.  We have support teams in Sydney and Vancouver. The support supervisors want to have a global triage queue / proj...

• cloud
• jira-service-management
• jira-service-management-cloud
• triage
• workflow

Hello everyone! I'd like to try Jira Service Management but cannot create any project. The error I'm receiving is: We couldn’t create your project. Something went wrong, please try again.

• jira-service-desk-cloud
• jira-service-management
• jira-service-management-cloud

I have a really odd issue that I need help with. I'm not sure if it's even possible. We are moving our projects off of Workfront into Jira. However, we have an approval process in Workfront that uses...

• addon-com.herzum.jira.plugin.approval.herzum-approval-plugin-for-cloud
• cloud
• jira-service-management
• jira-service-management-cloud

I'm new to JSM. I see I have a Viewed Recently filter. It there a way to advance search and find Viewed Recent information on another User? I have admin rights. Kathy WVU

• cloud
• jira-service-management
• jira-service-management-cloud

When an Affected Service is selected in an Incident, Change or Problem ticket is there a way to have Jira automatically add any services that rely on the selected service based on their defined relat...

• cloud
• jira-service-management
• jira-service-management-cloud
• link
• service

So as the title, can someone point me in the right direction as to how to add additional reasons to the ticket completion menu? I want to add a Rejected option! I initially created an additional wo...

• cloud
• jira-service-management
• jira-service-management-cloud